AXA UK contact in 60 seconds
AXA UK contact at a glance (2026)
Heads-up: AXA Health is separatePrivate medical insurance is run by AXA Health (formerly AXA PPP healthcare) and uses its own contact channels. See the AXA Health section below.
How to contact AXA UK by phone
AXA does not have a single customer switchboard. It uses a different line for each product (car, home, travel, business) and for each reason for the call (sales, service, claims), and those numbers are revised from time to time. To avoid being misdirected, use the number tied to your own policy rather than a generic one.
- Your policy documentation: the correct number for your specific cover, including sales, service and the relevant 24/7 claims line, is printed on your policy schedule and certificate;
- The MyAXA account: log in at axa.co.uk/login to view documents, change cover and start a claim, which is usually faster than calling;
- The official AXA contact pages: axa.co.uk/contact-us lists the current number and opening hours for each product;
- Travel medical emergencies abroad: the 24/7 worldwide assistance number is printed on your travel policy documents and your insurance card, so keep it with you when you travel.
Why we no longer list a single number hereInsurer phone lines are routed by product and revised periodically, and a generic, out-of-date number sends callers to the wrong team. Your policy paperwork and AXA's official contact pages are always the authoritative source for the line that reaches the team handling your cover.
Before you call: what to have ready
- Your policy number (on your schedule and renewal letter);
- The postcode of the insured property or vehicle's registered keeper;
- For a claim: the date, time and location of the incident, plus a brief description and any other parties involved;
- For theft or burglary: the police crime reference number (AXA cannot authorise a claim without it);
- For travel medical claims: the name and contact details of the treating hospital or doctor.
Contact AXA online
Most policy changes and routine queries can be handled without a phone call. AXA's online channels are quicker than waiting in a phone queue and create a written record of the conversation. The main options:
- MyAXA account: view and download policy documents, update direct debit details, add valuables, change vehicle or address details and start a claim, at axa.co.uk/login;
- Live chat: available during business hours via the support page on axa.co.uk/contact-us, often faster than email;
- Online forms: change-of-details, mid-term adjustments and claim notification can be submitted via web forms on axa.co.uk;
- Social media: AXA UK responds via X (formerly Twitter) @AXAInsuranceUK and Facebook, but will not discuss personal policy details in public messages.
AXA does not have a single switchboard. Use the dedicated number for your product, shown on your policy documents and the official contact page, so your call reaches the right team first time.
AXA UK head office and postal addresses
AXA UK runs several legal entities from different offices. For any policy matter, use the correspondence address printed on your policy schedule rather than the head-office address, or your letter will be redirected and delayed.
| Purpose | Address |
|---|---|
| Head office / registered office | AXA Insurance UK plc, 20 Gracechurch Street, London EC3V 0BG |
| Policy and claims correspondence | Use the address printed on your policy schedule for your specific cover |
For the current product-specific postal addresses, see the official axa.co.uk/contact-us page or your policy documents.
AXA UK is part of the global AXA Group, a French multinational insurance company listed on Euronext Paris. The group head office is at 25 avenue Matignon, 75008 Paris, France, but UK-specific correspondence should always be sent to the relevant UK address.
AXA Health contact (private medical insurance)
AXA Health (formerly AXA PPP healthcare) handles private medical insurance separately from AXA UK's general insurance arm, so it uses its own phone numbers and address. The correct line for your plan, whether you are getting a quote, making a claim or managing an existing policy, is shown on your membership documents and on the official AXA Health contact page.
- Official AXA Health contact page: axahealth.co.uk/contact-us lists the current lines for quotes, claims and existing members;
- Your membership documents: the claims and member-services numbers for your specific plan are printed on your membership handbook and card;
- Online: existing members can manage their plan and submit many claims through the AXA Health member account.
How to complain to AXA UK
If you are unhappy with a decision or the service you received, AXA must acknowledge your complaint and aims to resolve it within eight weeks, in line with Financial Conduct Authority rules. Start with the line or contact channel matching your policy, so it goes directly to a team authorised to review the file.
The AXA complaints process
- Start with the contact channel for your product, using the number on your policy documents or the official contact page, or write to the customer relations address shown on your schedule;
- Provide your policy number, the date and a clear description of what you would like AXA to put right;
- AXA will acknowledge in writing and aim to send a final response within eight weeks;
- If you have not heard back within eight weeks, or you are not satisfied with the response, escalate to the Financial Ombudsman Service;
- The Ombudsman is free for consumers and reviews the case independently; AXA must comply with its decision if you accept it.
Financial Ombudsman ServiceThe Ombudsman is free, impartial and binding on the insurer (if you accept the decision). Call 0800 023 4567 or 0300 123 9123, email [email protected], or write to: Financial Ombudsman Service, Exchange Tower, London E14 9SR. You usually have six months from AXA's final-response letter to refer the case.
AXA UK contact FAQ
There is no single switchboard. AXA uses a different number for each insurance product, and the correct line for your cover, whether car, home, travel or business, is printed on your policy documents and shown for each product on the official AXA contact page. The MyAXA account can also handle most requests without a call.
No. AXA Health (formerly AXA PPP healthcare) is a separate business that sells private medical insurance, while AXA Insurance UK plc handles car, home, travel and business policies. They use different contact channels, so use the AXA Health details on your membership documents or the official AXA Health contact page for health cover.
Use the car claims number printed on your policy documents, or start the claim in your MyAXA account. The claims line and the from-abroad number for your specific policy are shown on your schedule and on the official AXA contact page, so using the number tied to your own policy reaches the right handling team first time.
AXA travel policies set a deadline for registering a claim after your return, and the exact window is in your policy wording. Medical emergencies during the trip must be reported as they happen, using the 24/7 medical assistance number printed on your travel policy documents and insurance card. Claim forms and documents can usually be uploaded to MyAXA, which is faster than posting paper.
Contact AXA first, using the channel for your product. AXA aims to issue a final response within eight weeks. If you are not satisfied with that response, or you have not received one in eight weeks, you can refer the case free of charge to the Financial Ombudsman Service within six months of the final-response letter.