Boots Travel Insurance: Reviews & Policy Details

Boots logo next to a plane and a first aid kit

Whether you’re planning a special trip or your annual escape you want the best travel insurance possible. That’s why we’ve pulled together this ultimate guide on Boots travel insurance to give you all the highlights (and lowlights) on one page. Keep reading and you’ll discover reviews, promo codes, and other essentials...

Boots Travel Insurance Reviews

Boots is a trusted, household name in the UK. How does Boots travel insurance stack up though? First, let’s take a look at the advantages of Boots insurance. The sign-up process with Boots is very clear and simple. The website itself is very appealing and easy to navigate.

Boots claims to specialise in people with pre-existing medical insurance and they do a fantastic job of this. We’ve spoken to many customers who were unable to get cover with other big name insurers who could get cover with Boots. Likewise, in comparison to other policies, where the price can often rise considerably for those with illnesses, Boots provides good cover at a reasonable cost.

Their sign-up process includes a more in-depth medical questionnaire, but at the end of the day, customers know that they are getting the right level of cover and will be insured for any eventuality.

Customers also comment on the friendly, knowledgeable and helpful sales staff who help them through the process so we have to say that the whole sign-up process with Boots is straightforward and quick.

It’s only later that we see customers having problems with Boots. We are slightly worried by the number of customers who have had problems with Boots insurance while overseas in emergency situations. Customers complain about the lack of a hospital network in some countries, and most importantly, poor communication on the side of Boots.

Likewise, for non-emergency treatments, customers complain that the complaints process is very long and that they often have to chase.

We think that for some people, whose pre-existing medical conditions mean that they can’t get insurance elsewhere, Boots could be a good option. Also, they have some add-ons you could be interested in such as wedding and high-risk activity cover, which we will cover later.

Boots travel insurance has really varied reviews on other review websites.

Defaqto independently reviews travel insurance policies based on quality rather than price. A five star rating is the highest it can award a product and means a policy should offer you comprehensive cover and peace of mind. We’ve pulled all of Defaqto’s ratings for Boots travel insurance into one table so you can view them at a glance:

Policy Type
Single Trip
Annual Multi-trip
Winter Sports
Cruise
Lite
Not available under Lite
Bronze
Silver
Gold
Platinum

Fairer Finance scores products based on the specific features that are included as standard. Its ratings for Boots travel insurance are listed below:

Policy Type
Single Trip
Annual Multi-trip
Winter Sports
Cruise
Lite
Not available under Lite
Bronze
Silver
Gold
Platinum

As you can see, both Defaqto and Fairer Finance rate the Silver, Gold and Platinum single and multi-trip policies four to five stars. If you’re looking for extensive cover we think you should always aim for a minimum of four stars.

They have an average of four stars on Trustpilot from 1,100 reviews and 72% of these rate the company as “excellent”. We would caution travellers to read these reviews carefully, however, as the majority of these reviews are rating the sign up process rather than the claims process and these are the parts of the process which here at Selectra we feel are really important.


Boots Travel Insurance Policy Types

magnifying glass over papers

Boots travel insurance is one of the most flexible providers we have come across. Planning a wedding abroad? No problem. Going on a well-deserved celebratory trip after studying? You bet you can. Want to choose your add-ons and what level of cover you get? Boots lets you tailor just about everything in your policy. If you’re budget conscious this is a key factor as you only pay for what you need. Here’s some even better news, you can add points to your Boots Advantage Card with any policy purchase. Every bit helps!

Boots travel insurance allows you to select from three main policies:

  1. Single trip - this is ideal if you’re just popping off for one trip this year. You can get cover for up to 365 days and there’s no upper age limit, unlike most insurers.
  2. Annual multi-trip - you can have an unlimited number of trips in the year as long as they don’t exceed 31 days at a time. These usually work out better value, so if you’re hankering for poolside and slopeside this year look at this option (be sure to include winter sports in your quote if you are planning on skiing though).
  3. Longstay trip - this will cover you for up to 18 months. Think about how many places you could visit in that time (just start saving soon)!

Here is an example of what you could be covered for under the annual multi-trip policy:

Excess/Benefit
Lite
Bronze
Silver
Gold
Platinum
Excess £100 £75 £60 £50 £0
Medical £1m £3m £5m £10m £10m
Liability £1m £1m £1m £2m £2m
Cancellation £1k £1.5k £3k £5k £7.5k
Possessions £1k £1k £1.5k £2.5k £3.5k
Money £150 £150 £350 £500 £750

Information is correct as of August 2019. Always check the policy wording for the most up to date details.

The excess is how much you would have to pay yourself if you need to make a claim.

Boots, unlike most insurers, have separated their policy documents by level of cover. In some ways this is good as you only get the terms and conditions relevant to your policy - you won’t get confused - but it does make the process of comparing the policies a little more difficult. The policy documents are also quite badly laid out and difficult to make sense of.

Boots Travel Insurance Extras

Like we mentioned before there are heaps of exciting extras you can add on to your policy. Some are even thrown in for free with the higher policy levels. That’s more spending money for you, without lifting a finger! We don’t want to keep you in suspense any longer so in the next sections we will share all the extras you can choose.

Force Majeure

hands clapping

Force majeure is best described as unexpected events, things out of our control, something that could ruin your well planned holiday. Boots travel insurance includes this as standard on Silver, Gold and Platinum single trip and annual multi-trip policies. You can purchase this as an optional extra on Bronze policies, but it’s not available on Lite policies.

Here’s a summary of what force majeure cover will protect you against:

  • Natural catastrophes.
  • Accommodation, travel and food expenses if you cannot return home because of a force majeure.
  • Other unexpected events such as natural disasters, insolvency or a dreaded ash cloud.

Gadget Cover

It’s a modern-day nightmare to reach down and find a space where your phone should be. If possible, it’s even worse on holiday where you probably use your phone to take photos too (ouch, hurts more than losing the phone numbers!). At least if it’s covered financially that’s a significant relief for you. Most insurers do not include this as standard and some won’t even give you the option to add this on.

This specialist cover is included as standard if you take out Boots travel insurance Gold or Platinum policies. Breathe easy, if you take out a Bronze or Silver policy you can add this on for an additional premium.

Here are three important considerations to take into account with this gadget cover:

  1. Second-hand items are not covered.
  2. To claim, you must be able to provide valid proof of purchase and/or evidence of ownership.
  3. Gadgets more than 48 months old are not covered. That’s 48 months from the moment your trip begins.

Activity Packs

Partial to a spot of alligator wrestling? Believe it or not, Boots travel insurance will cover you (we’re not sure who’s the bravest here!). In keeping with its flexible theme, Boots offers eight activity categories so you only pay for what you enjoy. No need for you to cover the cost of Joe Blogs running his ice marathon (yes, it’s also a real thing!). If you’re happy swimming in the pool or playing mini-golf, there are plenty of less threatening activities covered as standard.

Winter Sports

Dreaming of that winter wonderland for a holiday this year? With Boots travel insurance you can add winter sports to a single or annual multi-trip policy. Read our fabulous snow holiday essentials guide to make sure you’re prepared before you hit the slopes. Then you only have to worry about the skiers in front of you and having a good time.

Cruise

It’s so close you can taste it. The salty sea air, endless buffets and lazing on the deck. Nothing beats a cruise for relaxation and tranquillity. To put your mind at ease, Boots travel insurance offers cruise cover as an option. It will protect you if you fall ill, miss any pre-booked shore excursions, are confined to your cabin, or if there’s an unexpected itinerary change.

Wedding

a ring with security sign

You’ve spent weeks, months, years planning your fairytale overseas wedding so don’t forget to take out insurance. We understand it’s not quite as sexy as choosing the flowers or venue, but essential nevertheless. Wedding cover will protect your attire, photographs, and gifts. Now all you need to do is finalise your honeymoon.

Golf

As the saying goes, the worst day of golf beats the best day of work. A holiday that includes golf surely tops everything then! Get into the swing of things before you go by choosing the golf cover extension when you get your quote. This add-on will cover you for loss of green fees and your equipment.


Boots Travel Insurance Prices

There are many important factors to consider when choosing your travel insurance. The experts say never rely on price alone and we couldn’t agree more. While you definitely want the best value for your money you need to have the right level of cover. We’ve given you the policy highlights above so let’s see how Boots travel insurance compares for price.

To help give you a clear view we compared the market average prices for August 2019. We have done a comparison for an annual policy including Europe for a 35-year-old woman with no pre-existing medical conditions.

Most providers have three levels of cover, commonly called Bronze, Silver and Gold. Boots travel insurance goes beyond and offers five levels. That’s a whole lot of choice and a nice touch. We did say that Boots was one of the most flexible providers we have seen. As we mentioned before though, this could make your comparison somewhat tricky.

We think the Silver policy is a good deal as the price is slightly below average, but also offers a safe level of cover. The Lite policy is well below the average cost of a policy, but remember this offers a minimal level of protection. The Platinum policy is considerably more expensive than Boots’ other offerings, but some policies on the market using the same search criteria come in much higher still. Remember to search based on your essential criteria.

Like we mentioned earlier, if you have the Boots Advantage Card you will earn points from your travel insurance. We checked and you can collect four points for every £1 you spend on travel insurance. You could use your new points to buy yourself a nice gift when you get back, to help beat the post-holiday blues!


Boots Travel Insurance Promo/Discount Code

We searched for discount codes and truckloads come up for Boots travel insurance. Many of the codes we found were for up to 15% off. They change quite regularly on most sites so wait until you’re ready to book. If you search Boots travel insurance discount code in your browser you’ll find plenty of discounts available. Happy shopping!


Boots Travel Insurance Phone Numbers

To make your life simple, we’ve gathered all the important phone numbers you might need to contact Boots travel insurance.

blue telephone

Boots General Enquiries
+44 (0) 345 125 3880
Please check with your provider if you don't know how much a call will cost.

blue telephone

Boots Emergency Medical Assistance
+44 (0) 203 824 0710
Please check with your provider if you don't know how much a call will cost.

blue telephone

Boots Complaints
+44 (0) 845 125 3810
Please check with your provider if you don't know how much a call will cost.


Boots Travel Insurance Claims

Since Boots travel insurance offers such a diverse range of add-ons, there are different contact details depending on the nature of your claim. We have separated them by category below to speed up your search.

General Claims

image of a tick

If you need to make a general Boots travel insurance claim call: +44 (0) 203 824 0709 Lines are open Monday-Friday 8am-8pm and 9am-1pm on Saturdays. Please check with your provider if you don't know how much a call will cost.

You can also send an email to the following address - bootstravelinsuranceclaims@tif-plc.co.uk.

Gadget Claims

image of a tick

If you need to make a claim under your gadget and mobile phone policy please contact Bastion Claims on: +44 (0) 345 074 4811 . Please check with your provider if you don't know how much a call will cost.

Force Majeure Claims

image of a tick

If you need to make a claim under your force majeure policy please contact tifgroup on: +44 (0) 203 824 0709 . Please check with your provider if you don't know how much a call will cost.



Data and information correct as of Agust 2019.

All material on this page and the selectra.co.uk website is for information purposes only and does not constitute any form of financial advice. Selectra.co.uk is not responsible for any consequences that might arise from your use of the information provided.

Other providers are available and the best deal for you will depend on your individual circumstances. Please do your own research and seek professional advice if necessary (moneyadviceservice.org.uk offers free, independent advice on all financial issues).