Covea contact: Get in Touch with Covea Insurance

Covea Logo next to a computer and a phone

There’s a range of reasons why you might need to contact Covea Insurance: you want to claim on your Covea policy, you want to issue a complaint, or you simply have a few questions for the British insurer. To make the first step in the process a bit easier, we have listed all the Covea contact details so you can find whichever one you need quickly. Read on to find the Covea phone number, email address, postal address or other means of contact that you need.

When do you need to contact Covea?

First things first, Covea Insurance is a bit different to other insurance providers like AXA and Aviva: it does not sell its policies directly to the public. To get a Covea insurance policy, you must buy it through an insurance broker or intermediary company. This means that Covea customers do not have an online account for policy management. It also means that Covea is not directly responsible for managing customers’ policies.

In other words, there is no point contacting Covea if you want to make changes to your policy. To manage it, such as changing the name, address or personal details listed on your policy, you need to contact the broker or intermediary through which you bought the policy.

So what do you need the Covea contact details for? Covea still manages all claims so if you want to claim on your policy, you need to contact Covea, not your broker or intermediary. Customers might also want to contact Covea to place a complaint, and of course everyone is welcome to get in touch with general questions: Covea will try its best to answer.

Let’s break down the Covea contact details for making a claim, general enquiries and placing a complaint.


Make a claim: Covea insurance contact number

a damaged car

To make a claim with Covea Insurance, you need to give them a ring. There are quite a few different Covea contact numbers for claims; the one you need depends on the type of insurance policy you have. For example, the claims number for a personal car insurance policy is different to that of a commercial car insurance policy.

We have listed every single Covea claims number below. All you need to do is find the policy you have and bingo...you have the phone number to ring and make your claim! These claims lines are available to you 24 hours a day, 7 days a week.

Personal insurance

Personal insurance refers to the policies you take out to protect things you have and use for your own personal use, for example your house or your family car. Let’s have a look at the numbers you need to make a claim.

Personal Insurance Covea contact number for a claim
Car insurance 0330 024 2240
Home insurance 0330 024 2255
Commercial vehicles 0330 024 2240
Motorist and Motor Sure 0330 024 2240

High net worth policies

Covea offers insurance policies for vehicles and homes that are classed as high value. In the world of insurance, a high value home is one that would cost more than £500,000 to rebuild from scratch. You can also get high-value home insurance if you keep expensive items in your home, such as fine art or highly-priced jewelry. High value cars are typically ‘prestige cars’, like an expensive BMW, Bently or Jaguar.

If you have an insurance policy to cover items such as those explained above, it will be one of Covea’s high net worth policies. Here are the numbers you need to make a claim.

High net worth policy Covea contact number for a claim
Sterling Executive Home 0330 134 8186
Sterling Executive Plus 0330 134 8186
Sterling Executive Motor 0330 024 0653
Premier Home 0330 134 8186

Commercial insurance

Covea offers a large range of commercial insurance policies, including policies for landlords, offices, shops and commercial vehicles. To make a claim on one of these policies, use the relevant number from the table below.

Commercial Insurance policy Covea contact number for a claim
Excel Business Combined 0330 024 2266
Commercial Combined 0330 024 2266
Real Estate 0330 024 2607
Motor Fleet 0330 024 2230
Motor Trade Combined 0330 024 2266
Executive Commercial Products 0330 134 8185
Master Tradesman & Professionals 0330 024 2266
Residential Landlords 0330 024 2266
Commercial Property Owners 0330 024 2266
Motor Trade Road Risks 0330 024 2244
Motor Trade Internal Risks 0330 024 2266
MotorServ 0300 024 2244
Shops 03300 024 2266
Offices & Surgeries 0330 024 2266
Bed & Breakfast 0330 024 2255
e-Trade Commercial Combined 0330 024 2397

Life and Protection

Covea Insurance has one Life insurance policy. If you want to claim on your Covea Life Protection policy, call 0330 134 8300.

Covea has recently changed all its phone numbers from 084 numbers to 0330 numbers. These 0330 numbers are charged at your operator’s set rate. Some 084 numbers are in the process of transition and are therefore still active. If you have to ring a 084 number, you will be charged 6p per minute plus you operator’s access charge.


Covea car insurance contact number

If you breakdown and need assistance, who you gonna call? With Covea car insurance, you need to call RAC for emergency breakdown recovery services. When you ring, provide the following:

  • your policy number
  • vehicle details
  • your precise location

That way RAC can come and collect you and your vehicle.

Depending on what country you are in when you breakdown, you will have to ring a different number. Be aware that in some countries you will be charged for your call.

Country Breakdown contact number Is it free?
UK 0800 068 3489  
France and Monaco 0800 290 113
0472 43 52 55
 
 
Ireland 800 535 005  
Lithuania 00 33 472 43 52 55  
Rest of Europe 810 33 472 43 52 55  

Covea insurance contact for general queries

If you have a question for Covea, the best way to get in touch is via the company’s online contact form. Potential customers can use this form to ask general questions about Covea’s policies, and existing customers can use it for queries about their policy, claims or complaints.

If you are interested in taking out a Covea insurance policy, contacting a broker or intermediary might be a more effective way of getting all your questions answered. If you already have a policy with Covea, your broker or intermediary is probably your best point of contact when you have queries about your policy.

When filling out the online form, you will be asked to give an email address. It’s very important that you provide an email address that you actually use and check regularly as this is how Covea will respond to your query.

Try to explain your question as clearly as possible - you can even attach documents if these will help you - but do not include any confidential information, such as bank details. The online form is not a secure platform and other people may be able to access this information.

Did you know? You might be able to have all your questions answered without contacting Covea at all! The company’s FAQs page is a great source of information and is the best place to start when you have queries and questions.

You cannot get a quote for a Covea policy online or via Covea directly. If you are interested in a policy and would like a personal quote, you need to contact an insurance broker or intermediary that supplies Covea policies.


How do I make a complaint?

As a first point of call when you have a complaint, speak to your insurance broker or intermediary. They might be able to resolve the issue and save you needing to complain to Covea itself. If this doesn’t work, or you simply feel like you need to complain to Covea directly, here’s how to do so.

High net worth and life insurance

If you would like to complain about a high net worth policy or life insurance policy, you can send an email to customer.relations-wmg@coveainsurance.co.uk or call 0330 134 8300. You can also send a letter to:

Customer Relations,
Covea Insurance,
50 Kings Hill Avenue,
Kings Hill West Malling,
Kent
ME 19 4JX

Home and car insurance

For complaints about home insurance, you can email home.customerrelations@coveainsurance.co.uk or call 01422 286 306.

For complaints about car insurance, direct your emails to customer.relations@coveainsurance.co.uk or ring 01422 286 406.

If you would prefer to send a letter of complaint for either a home or car insurance policy, address your letter to:

Customer Relations,
Covea Insurance,
A&B Mills,
Dean Clough,
Halifax
HX3 5AX

All other complaints

If you have a complaint that is not related to the topics mentioned above, you can send an email to customer.relations-rdg@coveainsurance.co.uk or ring 0330 221 0444. Alternatively, you can send a strongly worded letter to the Covea office in Berkshire.

Send a letter to:

General Covea complaints
Customer Relations
Covea Insurance
Norman Place Reading
Berkshire
RG1 8DA

Not happy with how your complaint has been handled? You are within your rights to contact the Financial Ombudsman Service at any stage during the complaint process. They can give you free and impartial advice to ensure your complaint gets resolved satisfactorily.


Provident Insurance contact number and info

Covea does sell one car insurance policy directly to the public through Provident Insurance (an arm of Covea). If you have a Provident Insurance (full page coming soon) car insurance policy, the contact details you need are different to the ones mentioned above. Let’s break them down into making a claim, a complaint and general quieres.

Don’t forget that customers with Provident Insurance have online accounts. To manage your policy, simple log in to your Provident Insurance account. It’s that simple.

Making a claim with Provident Insurance

If you have simply chipped your windscreen or your car has another type of glass damage, you do not need to make a full claim (yay!). In this case you can just book an appointment with Autoglass to come and make the necessary repairs. You can either book this appointment online or give Autoglass a call.

blue telephone

Provident Insurance Autoglass
Book an appointment to have your windscreen repaired
03300 240 244

For all other car insurance claims, you will need to ring Provident Insurance on 03000 240 242. This claims line is open 24/7.

If you have had a car accident, it can be a good idea to report it online before ringing to make your claim. You can do this immediately after your accident so Provident Insurance is made aware as soon as possible. When you have finished reporting the incident online, you will receive an email confirmation that contains your unique claim reference number. You will need to quote this number during all further communications in regards to your claim.

You can report an accident online up to 3 months after the date of the accident. After these 3 months you need to ring Provident Insurance on the number mentioned above to make your claim.

Make a complaint

You can make a complaint with Provident Insurance via email, phone or letter. To make a complaint over the phone, ring 03300 240 640. To make a complaint through email, send an email to customer.relations@providentinsurance.co.uk. If you would prefer to complain by sending a letter, address your letter to:

Customer Relations,
PO Box 847,
Dean Clough,
Halifax,
HX1 9RE

Provident Insurance contact details for general enquiries

Potential customers with questions for Provident Insurance and existing customers with queries about their policy need to get in touch with the customer service team. There are a few options available to you.

Firstly, you can ask Provident Insurance your question online with the online contact form. Simply fill in the required information, explain your query and hit Submit enquiry.

If your question is quite general (e.g. what does provident car insurance cover?), you can try your luck with Provident Insurance’s online chat bot called Pip. Pip will give you immediate answers to general questions so can save you the time of waiting for a response from the customer service team.

To find Pip, look to the bottom right hand corner of any Provident Insurance webpage. Here you will see an orange box with Can I help you? written inside. Click this box and get chatting to Pip.

provident Insurance online chat

Never underestimate the value of a good old fashioned Frequently Asked Questions page. Chances are you're not the first person to have asked your question. Check out Provident Insurance’s FAQs page to see if you can quickly find what you’re looking for.

If online contact forms and chat bots aren’t your thing, you can ask Provident Insurance your question by sending an email to help@providentinsurance.co.uk or sending a letter to:

Provident Insurance,
PO Box 847,
Dean Clough,
Halifax,
HX1 9RE

Sometimes it’s nice to chat to someone in person. If you would like to ask a member of the customer service team your question directly, give them a call on the following number.

blue telephone

Provident Insurance contact number
The team at Provdient Insurance will answer your questions
0300 240 123 *Monday-Thursday: 8:30am-8pm


Data and information correct as of July 2019.

All material on this page and the selectra.co.uk website is for information purposes only and does not constitute any form of financial advice. Selectra.co.uk is not responsible for any consequences that might arise from your use of the information provided.