Covea Insurance contact in 60 seconds

Covea Insurance contact at a glance (2026)

✓Start with your schedule: contact the brand printed on your policy documents.
✓Claims: the 24/7 claims line for your cover is on your policy documents.
✓Official contact page: coveainsurance.co.uk/contact-us.
✓Complaints: [email protected], then the Ombudsman.
✓Head office: Norman Place, Reading RG1 8DA.
✓Sold through: partner brands and brokers, not direct.

Looking for a new policy?Covea-underwritten cover is bought through partner brands and brokers. Compare the live UK insurance market in our independent guide to insurance providers.

How to contact Covea Insurance

Covea is a multi-brand underwriter, so there is no single Covea customer phone line. The right contact depends on the brand printed on your policy schedule, and the relevant sales, service and 24/7 claims numbers are listed on your policy documents and on the official website for your brand. Use the number tied to your own policy rather than a generic one, so your call reaches the team that handles your cover.

  • Your policy documentation: the correct service and 24/7 claims numbers for your cover are printed on your policy schedule and certificate;
  • The brand on your schedule: if your cover is branded (for example Swinton, John Lewis Finance, M&S Bank or Saga), contact that brand using the details on its own official website (see the portals below);
  • The official Covea contact page: coveainsurance.co.uk/contact-us lists Covea's current customer and claims channels;
  • Brokers: if a broker arranged your cover, they remain your first point of contact for changes, claims and queries.

Why we no longer list a single number hereCovea routes customers by brand and revises its lines periodically, so a generic, out-of-date number sends callers to the wrong team. Your policy paperwork, the brand on your schedule and the official Covea contact page are the authoritative sources for the right line.

Contact Covea online

Covea itself does not run a single customer portal: each partner brand keeps its own login and contact channels. The right channel depends on the brand printed on your schedule.

Brand websites and online accounts

Email and social channels

Never share sensitive data by emailCovea will never ask for your card number, PIN, full bank details or password by email or social media. If something looks off, close the window and use the contact details on your policy documents or the official Covea contact page.

Covea Insurance head office and writing addresses

Covea Insurance plc is registered in England and Wales (company number 00613259) with its head office in Reading. Customer relations and complaints correspondence is handled from the Halifax office. For day-to-day correspondence, always use the address on your policy schedule before falling back to the head office.

Postal addresses for the Covea book

Covea Insurance postal addresses by topic 2026
Topic Address
Head office / registered officeCovea Insurance plc, Norman Place, Reading, Berkshire RG1 8DA
Customer relations & complaintsCustomer Relations, Covea Insurance, A&B Mills, Dean Clough, Halifax HX3 5AX

For claims and policy-change correspondence, use the address printed on your policy schedule, which routes to the team handling your specific cover.

How to complain about Covea Insurance

Covea is regulated by the FCA and the PRA, so it follows the standard UK complaints procedure. Raise the issue first with Covea (or the partner brand whose schedule you hold). If the response is unsatisfactory, you can escalate to the Financial Ombudsman Service free of charge.

The Covea complaints process

  1. First contact: contact the partner brand on your schedule, or Covea using the details on the official contact page. Many issues are resolved at first contact within five working days;
  2. Formal complaint: if the first contact does not resolve the issue, email [email protected] or write to Customer Relations, Covea Insurance, A&B Mills, Dean Clough, Halifax HX3 5AX;
  3. Final response: Covea will issue a written final response within eight weeks;
  4. Financial Ombudsman: if you are not satisfied or have not had a final response within eight weeks, escalate to the Financial Ombudsman Service within six months of the final response.

Financial Ombudsman ServiceThe Ombudsman is free, impartial and binding on the insurer (if you accept the decision). Email [email protected] or call 0800 023 4567. Write to: Financial Ombudsman Service, Exchange Tower, London E14 9SR.

Covea Insurance contact FAQ

There is no single Covea phone number. Covea underwrites cover sold under partner brands and through brokers, so the right line, including the 24/7 claims line, depends on the brand on your policy schedule and is printed on your policy documents. Covea's current customer and claims channels are listed on the official contact page.

Covea Insurance plc is primarily an underwriter. Its cover is sold under partner brands such as John Lewis Finance, M&S Bank, Saga and Swinton, and through insurance brokers, rather than sold directly to the public under the Covea name. The brand on your schedule tells you who to contact first.

The head office and registered office of Covea Insurance plc is at Norman Place, Reading, Berkshire RG1 8DA. Customer relations and complaints correspondence is handled from the Halifax office at A&B Mills, Dean Clough, Halifax HX3 5AX.

For complaints and escalations, use [email protected]. For general queries, use the contact form on the official Covea contact page or the channel shown on your policy documents. Never include card or bank details in an email.

Use the 24/7 claims line printed on your policy documents, or the claims contact shown on the official website for the brand on your schedule. If a broker arranged your cover, they can also notify the claim for you. Starting with the number tied to your own policy makes sure your claim reaches the right handling team.

If Covea cannot resolve your complaint within eight weeks, or you receive a final response you disagree with, you can refer the matter free of charge to the Financial Ombudsman Service within six months. Call 0800 023 4567 or email [email protected]. The Ombudsman's decision is binding on Covea if you accept it.