Sim Not Provisioned: The Helpful Solutions You Seek

Receiving the words sim not provisioned can be confusing and frustrating. Following our helpful guide is the first step on the right path. Our includes information about sim not provisioned for voice, as well as sim 1 not provisioned messages. We also take a look at sim not provisioned ee, vodafone and o2 as well as the steps to take with these providers when you receive a sim not provisioned error.

SIM Not Provisioned: Why Does It Happen?

There are multiple reasons that your SIM might not be working but it’s worth noting that, more often than not, the most common reason you’ll see the words SIM is not provisioned is because it is suspended by your service provider, or, hasn’t been activated in the first place. Some smartphones also reject certain types of SIM cards, so it’s important to make sure that this is not the root of your problem as well.

Let’s take a look at some of the reasons you might receive a SIM not provisioned signal. When you see the words “SIM not provisioned” it could be down to the following reasons

  • If you have transferred your phone number to a new sim card
  • If you’ve got a brand new mobile device with a new or old sim card
  • The service provider authorization system is temporarily unavailable
  • You may be outside your coverage area with no roaming capabilities
  • You have not activated your sim card
  • Your account has been suspended by your provider

Sim Not Provisioned For Voice: What It Means

A sim not provisioned for voice error means essentially the same thing as sim not provisioned - the crucial issue is that your sim card won’t work why you try to make a call. You may be using a damaged sim card, or a sim that worked in your old phone that doesn’t operate in your new one. Again, the issue could also be down to your sim card not yet being activated. Whatever the cause of the issue there are steps that you can take to resolve it.

So what should you do when you see the words? Well, there are a few different things that you can try. The first thing to do is to take the sim card out of your phone and put it back in again. If this doesn’t work then try turning your phone off, putting it into reset mode (don’t reset it), clear the cache and then reboot it. If this sounds too complicated try switching your phone off for 10 minutes and then switching it back on. If this fails then you should check with your service provider to make sure that your sim is activated, or that your account is still active.

Sim 1 Not Provisioned

Some phones have the capability to hold more than one sim card. If you see the words sim 1 not provisioned it is most likely that your phone has the potential to host more than one sim card. The process for dealing with this is no different to the steps you’ll see elsewhere in this article, keep reading to find out more.

Sim Not Provisioned - Vodafone

If you’re a Vodafone user who has received a sim not provisioned for voice error, don’t fret. If you receive this error from a Vodafone sim card then it’s most likely that your sim has just not been activated yet. Vodafone sim cards need to be activated, but if you purchase one in-store a Vodafone team member should activate it for you. If you’re experiencing any difficulties with your sim, you can always contact Vodafone customer service by calling them on 03333 040 191.

Sim Not Provisioned - EE

If you’re an EE customer and your sim is not provisioned then you’ll need to try the steps outlined above. Keep in mind that what you really need to do it will depend on what the root cause of the issue is. Those experiencing sim not provisioned EE based issues will benefit from contacting EE’s technical support team on 0800 079 8586 if they require more assistance.

Sim Not Provisioned - O2

If you’re an O2 customer and you’ve received a sim not provisioned message then you’ll need to follow similar steps to that of the other providers. Don’t be afraid to get in touch with an O2 customer service agent via on online chat located on the O2 UK website - they’ll get you sorted in no time.


If you’ve read the above information, and still have questions, why not check out the handy FAQs that Selectra has put together for you below, you may find the exact solution you are looking for.

Do Sim Cards Expire?

In theory, no, sim cards do not expire. However, some mobile phone providers will cancel your pay as you go account if you don’t top up your sim for an extended period of time. If you feel that this may have happened to you then you should contact your mobile phone provider to reactivate your account.

How Do I Know My Sim Card Is Activated?

If you think your sim card is not activated, chances are it’s probably not. Here are some different measures you can take to discover whether or not your sim card is activated. Follow the steps listed:

  • Insert your sim card into your mobile device.
  • Make sure that you are in an area where the network is available. The issues you are experiencing could be because you don’t have a phone signal.
  • Turn on your mobile device. Sometimes restarting your phone is also necessary after activating your new sim card.
  • Dial a number. Any phone number. See if it works.
  • If it then says that it’s not registered. Then the sim card in question is not active.

How Do I Activate My Sim Card?

The process involved in activating your sim card will really depend on which mobile phone provider issued you the card. That being said, usually the process is very straight forward, and involves only a few simple steps, like logging into an account, or heading into your mobile carrier’s nearest store for example. For more information on how to activate your sim card, it’s worth heading to your mobile phone providers website for the most up to date instructions on the subject.

How do I get a new UK mobile phone or SIM card?

If you’re keeping your eye out for a great deal on a new SIM or mobile phone then make sure you check out our comprehensive guide to getting UK mobile phones and SIM cards. This is also a handy read if you’re new to the UK and you to sort out your mobile needs.

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