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O2 Mobile Top Up: Refresh Your Balance

O2 company logo

If you’re an O2 Pay As You Go customer you’ll need to replenish your balance every 30 days. As with many of the mobile providers on the market, there are many different ways you can do this, from calling the O2 top up number to performing a web top up. Stick with us as we guide you through the O2 top up process.

O2 Web Top Up

If you like the convenience of topping up online, you’ll be glad to know that an O2 top up can be performed in the time it takes to boil the kettle.

Your first option to top up online is via your web browser. To do so you’ll need to take the following steps:

  1. Enter your mobile number, if you don't have it handy try ringing another phone to obtain it.
  2. Enter your email address, enter the email address you used when you signed up to the provider.
  3. Choose your top up amount, if you’re unsure about what you will be able to top up with, take a look at O2 Pay As You Go charges.
  4. Enter your card billing address, usually this will be your home address.
  5. Enter your card payment details, you can pay using debit or credit card or your card number if you have the details handy.

Top Up Via The App

Top via the App

If you’re topping up using your handset or your mobile internet why not download the O2 app? Like most apps from major mobile providers like EE, Vodafone and O2, topping up online is not the only thing you’ll be able to use the app for. When you use the app you can also contact an advisor on an instant live chat, check your balance or check out what benefits you might be eligible for (just to name a few features). Having the app with you at all times can be a very useful tool for managing your account.

To download the app you’ll need to head to the App Store if you use an Apple device or Google Play for Androids. The O2 app is simply called My O2, so all you’ll need to do is enter that into the search bar and you’ll be ready to download.

Once your app is downloaded you’ll be able to select top up and follow the prompts. Easy peasy! If you switch to a pay monthly contract with the provider, you’ll also be able to use the app.

Set An Auto Top Up Online

Not only can you use the My O2 app to top up, you can also use it to set an auto top up. An auto top up allows you to set a fixed amount for O2 to automatically replenish your balance with when your credit is almost empty.

Once you’re inside your app you’ll be able to set your preferred auto top up amount. If you’re concerned that you might not be choosing the right amount, don’t fret, you can change or cancel your auto top up amount at any time.

O2 Top Up Number

To top up over the phone you can call the O2 top up number on 4444 free from your mobile, or on 08456 062 277 from a landline phone. Once you’ve dialled you’ll need to provide your payment details (either a credit or debit card). The instructions are simple to follow, just make sure you’re not in a noisy area so that you can hear them.

Top Up Vouchers and E-Top Up Cards

If you’ve been a prepaid mobile customer for a long time, you'll remember the days where top up vouchers were one of the only ways to get phone credit. If vouchers are your preferred top up method, you can purchase them from O2 stores or from any shops with the green top up sign. You can pay for your voucher in cash or by card.

Once you have your top up voucher you'll need to call either 4444 for free from your mobile phone or using the landline number on 08456 062 277, enter your receipt number and then follow the instructions. Keep in mind that the minimum top up is £10 and the maximum top up amount is £50.

E-top up cards are another way to replenish your data, calls and texts and can also be used in any O2 shop or green top-up logo store. When using an e-top up card you can pay in cash or using credit and debit cards. Top up amounts must be within the £10 and £50 mark.

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Top Up Abroad

Top Up Abroad

If you need to perform a top up whilst abroad you’ll be glad to know that the 4444 phone number works from anywhere in the world. If the country you’re in does not allow short code dialling you’ll need to enter *111*# and then press the call button and follow the instructions in the same way you would a regular top up. You can also use top-up vouchers abroad or top up online.

O2 Pay As You Go: Top Up Options and Benefits

If you sign up as an O2 Pay As You Go Customer you could be eligible for £5 free credit straight out of the gate! But when you top up more credit, how much should you choose and what do you get for what you pay? With O2 Pay As You Go you can choose from the Classic Pay As You Go fees, International Bundles or Big Bundles.

If you’re new Pay As You Go customer you’ll need to select the kind of top up you’re interested in, either in store or online. Prepaid sim cards can be a great option for those who only want to make payments when they really need to, but be mindful of the fact that if you don’t top up at least once every 6 months your mobile will be disconnected and you’ll lose any credit you have.

Big Bundles all come with data, texts and minutes, and start from £10. If you’re a data user this could be the best option for you as Big Bundles come with data rollover - meaning that if you don’t finish your data allowance this month, you’ll be permitted to use it next month. Here are the Big Bundle plans:

Big Bundles
£10 £15 £20 £25 £30
2GB, 500 minutes, 500 texts 5GB, 100 minutes, 5000 texts 8GB, 2000 minutes, 5000 texts 10GB, 300 minutes, 5000 texts 30GB, 3000 minutes, 5000 texts

Alternatively, you can choose an International Bundle which lets you call landlines or mobiles in over 40 destinations. These calls cost 1p per minute and include destinations like Australia, China, Canada, Hong Kong, Thailand, the US and, of course, the UK.

International Bundles
£10 £15 £20
1GB data, 250 minutes, 5000 texts 3GB data, 500 minutes, 5000 texts 8GB data, 1000 minutes, 5000 texts

With a Classic Pay As You Go top up you pay for exactly what you use as you go. Top ups start at £10 and the charges look like this:

Calls Texts Data
3p a min 2p a text 1p a MB

What are the benefits of being a prepaid customer?

Top Up Every 30 Days Benefits

When it comes to pay monthly vs Pay As You Go there are undoubtedly pros and cons on both sides. So what are the plus sides of prepaid SIM cards? Firstly, you won’t receive a surprise phone bill as you can’t exceed your balance! Additionally, with a pay monthly direct debit plan you will usually be locked into a contract, whereas with SIM only prepaid options you usually won’t be locked in. No contract, no worries!

If that isn’t reason enough to ditch the convenience of a direct debit-based monthly plan, it’s also worth considering that if you don't use your phone consistently, you won’t be automatically paying an unnecessary fee every month. Finally, if you're already paying for home broadband and are connected to wifi when using your phone, you may only want to buy data if or when you need it.

Get better Mobile options today!Chat to one of our experts for free SIM only advice now. 020 3966 4709 or get a free callback now.

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