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My BT, My BT app, BT ID

BT Mobile login guide

How to sign in to My BT on the web and in the app, reset your BT ID or password, switch on two-step verification, and link mobile to your broadband to unlock the Halo discount.

Six tasks

Everything you might need to do on My BT

Sign in, recover access and set up the account properly. All BT login URLs go through bt.com only, never trust a sign-in link from an email or SMS.

Web

My BT on bt.com

  1. 1 Go to www.bt.com and click Sign in (top right)
  2. 2 Enter your BT ID (the email you registered with BT)
  3. 3 Enter your BT password
  4. 4 Approve the two-factor code if prompted
  5. 5 You land on the My BT dashboard for mobile, broadband and TV

Best for

Anything that needs a bigger screen: bill PDFs, upgrades, switching tariff.

Mobile

My BT app

  1. 1 Download My BT from the App Store (iOS) or Google Play (Android)
  2. 2 Tap Sign in and enter your BT ID + password
  3. 3 Enable Face ID, Touch ID or fingerprint to skip the password next time
  4. 4 Tap the Mobile tile to see your usage, bill and PAC code
  5. 5 Use the Help tab to start a live chat with BT

Best for

Everyday usage checks and quick actions on your phone.

Recovery

Forgot BT password

  1. 1 On the sign-in page, click Forgot password
  2. 2 Enter your BT ID (the email on your BT account)
  3. 3 BT emails a one-time reset link valid for 60 minutes
  4. 4 Set a new password (minimum 8 characters, mix of types)
  5. 5 Sign in again with the new password

Best for

Locked out: never write the new password on a sticky note.

Recovery

Forgot BT ID

  1. 1 On the sign-in page, click Forgotten BT ID
  2. 2 Enter the mobile number, account number or postcode BT has on file
  3. 3 BT emails your BT ID to the address on the account
  4. 4 If you no longer have access to that email, call 0800 800 150
  5. 5 Update your contact email in My BT once back in

Best for

When you changed email or cannot remember which one you registered with.

Security

Two-step verification

  1. 1 In My BT, open the Personal details menu
  2. 2 Click Security and enable Two-step verification
  3. 3 Choose a code by email or SMS
  4. 4 Confirm with a test code
  5. 5 Future sign-ins from new devices need both password + code

Best for

Strongly recommended, BT account contains direct debit + address.

Bundles

Link mobile to BT broadband

  1. 1 Sign in to My BT with the BT ID linked to your broadband
  2. 2 Go to Your products and click Add a product
  3. 3 Pick the BT Mobile SIM tied to your phone number
  4. 4 Enter the mobile account number from the BT Mobile welcome letter
  5. 5 BT confirms within 24h, the Halo discount applies the next bill

Best for

Activating the Halo discount of up to £8 a month off mobile.

Selectra warning

BT-themed phishing is common

BT customers are a frequent target of phishing emails and SMS impersonating BT support, billing, or account-suspended messages. Never sign in through a link in an email or SMS, no matter how convincing the BT logo looks. Always type bt.com in the address bar yourself, or open the My BT app.

If you receive a suspicious message, forward the email to [email protected] and report scam texts to 7726 (free). BT will never ask for your full password by phone, email or SMS.

FAQ

BT Mobile login questions, answered

What is a BT ID?

A BT ID is the email address you registered with BT plus a password. The same BT ID gets you into My BT (the customer account), the My BT app, BT TV, BT Sport, BT Email and the My EE app for any linked EE products. There is no separate username; the email itself is the ID.

Why can't I sign in to My BT?

Three common causes. (1) Wrong BT ID, especially if you changed email recently; try the Forgotten BT ID flow. (2) Wrong password; reset it with Forgot password. (3) BT outage; check the BT service-status page before assuming the problem is your account. If two-step verification is on, also make sure you have access to the email or SMS the code is sent to.

How do I get my PAC code on My BT?

Two routes. (1) Text PAC to 65075 from your BT SIM, free. BT must reply within 60 seconds with a code valid for 30 days. (2) Sign in to My BT, open Your products → Mobile → Leave BT Mobile, and BT generates the PAC online. Hand the code to your new network within 30 days and your number transfers within one working day.

Do BT Mobile and EE share the same login?

Not yet. Today, BT Mobile sits inside My BT, and EE direct sits inside My EE. BT is gradually merging the two during the EE-only sales push that started in 2023, but as of 2026 you still sign in to whichever brand your contract is on. If your contract is BT Mobile, you stay on My BT. If you upgrade or move to an EE-branded plan, you switch to My EE.

How do I delete a BT account?

You cannot fully delete a BT ID through My BT directly. Cancel all BT products first (mobile, broadband, TV), wait for the final bill, then call 0800 138 8827 and ask to close the account. BT keeps the account inactive for 7 years for billing and compliance reasons, then permanently removes it. You can ask for a UK GDPR data export at any time before deletion.

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