Giffgaff Top Up 2021: How is it done?

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Giffgaff is known for its Pay As You Go sim only deals. But how do you perform a giffgaff top up when you need more credit? Follow us as we walk you through all the steps to top up your Pay As You Go sim. We talk giffgaff top up methods, handy hacks and tips.

Looking for a new phone?If you’re hoping to avoid a 12 to 24 month contract but you need a new mobile phone, giffgaff may have the perfect solution for you. You can buy a phone through giffgaff but the cost is not mixed into your monthly tariff, it can be paid off in separate monthly installments. Problem solved.

My giffgaff: Top up online

Top up your giffgaff mobile online with a laptop

You can top up your giffgaff balance on your web browser by logging into your My giffgaff account and selecting your next goodybag. Once you log in to your account you’ll need to head to the Top-up section. Make sure you have your debit or credit card handy as you’ll need it to complete the top up process.

Do you want the convenience of topping up from anywhere, the moment you run out of credit? If you download the My giffgaff app to your phone you won’t have to worry about waiting until you get home or to the office.

Topping up isn’t the only thing you can do via the My giffgaff account page or app. To read more about all the different functionalities of the platform head to our article about My giffgaff and giffgaff login.

It's also worth noting that giffgaff were fined by Ofcom in 2019 for overcharging their customers so it’s more important than ever to make sure you check your balance and charges in your account. If you’d like to learn more about what happened, take a look at our dedicated news article on why Ofcom fined giffgaff.

Giffgaff top up number

You can perform a phone top up by dialling 43430 for free from your device. Once you’ve dialled, you’ll need to follow the voice prompts in order to complete the process. Make sure to have your debit or credit card handy as you’re going to need it.

Giffgaff top up voucher

Giffgaff is a modern mobile phone provider, in the sense that it doesn’t have any physical shop fronts that you can waltz into. That being said, the provider does still offer an ‘old-school’ top up method in the form of top up vouchers. You can purchase a top up voucher at any of the ePay, Payzone or PayPoint service locations across the country, or most newsagents, corner stores and supermarkets.

Once you’ve purchased a top up voucher, you’ll need to redeem it. You can do this by dialing 43430 from your giffgaff phone or by redeeming your voucher online via your My giffgaff account.

Pay As You Go Tariffs

Most mobile phone providers have a way of positioning themselves in the market by adopting unique selling points. One of giffgaff’s main selling points is their flexible, rolling, commitment free offers. The provider has found a sweet spot between traditional pay monthly contracts and Pay As You Go SIM cards. You’re not locked in to a particular payment amount per month or even to a contract at all and, you can cancel or switch tariffs at any time.


Giffgaff’s top up bundles are referred to as goodybags and come with data, calls and texts. If you’re new to giffgaff you’ll need to make sure that you’ve activated your sim card online. Once your sim is activated you’ll need to select your goodybag or top up amount. Your top up amount will remain the same, however, you do have the power to change it if you’re finding you need more or less minutes, calls and texts.

What’s the difference between a goodybag and credit?Goodybags will provide you with all the calls, data and text messages you’ll need, however there are a few things you might need to buy credit for. These include international calls and texts, roaming outside of the European Union, premium calls for numbers starting with 084, 087 or 090, or sending MMS picture messages.

Always On Data

If you’re a data-head and are using a lot of mobile internet, giffgaff’s ‘Always On’ approach to unlimited data may be the best option for you. Most mobile networks offer unlimited calls and text messages these days, but not all networks offer unlimited data options.

With Always On you get unlimited data, but after you hit the 40GB mark your connection will slow to a data speed of 384kbps from 8am to Midnight. If you spend a lot of time using your mobile internet for streaming or downloading content, £25 per month for virtually unlimited use is a pretty great deal.

Price Data Calls Texts
£6 500MB data 300 minutes 500 texts
£8 2GB 500 minutes Unlimited
£10 6GB Unlimited Unlimited
£12 10GB Unlimited Unlimited
£15 15GB Unlimited Unlimited
£20 40GB Unlimited Unlimited
£25 Always on Unlimited Unlimited

What happens if I exceed my allowance?

Giffgaff has made things easy for customers who run out of credit before their next goodybag top up. When your allowance is all used up, you’ll have the opportunity to reset it right away. If you choose not to reset your goodybag early data will cost you 5p/MB and standard calls and text rates will apply.

Although some providers offer rollover features with unused data carried over to the next month, it’s worth noting that giffgaff does not offer data rollovers. Any calls, texts or data that you don’t use this month will not be carried over into next month.

Top Up For Roaming

Top up for international roaming around the globe

All European mobile phone carriers are bound by legislation to offer international roaming within the EU at no extra cost to customers (beyond their standard monthly payment). Because of this, giffgaff goodybags will work as normal anywhere in the European Union. However it is worth noting that those on the Always On and £20 goodybags will be able to use only 20 GB of their 40 GB data allowance whilst roaming in the EU.

Giffgaff customers hoping to roam outside of the EU will need to add credit to their account in order to continue using data, minute and texts. A text message with the roaming charges is sent to your device upon arrival in your new destination. There are some EU+ destinations however, where extra credit will not be necessary. Here is a list of the countries where you won’t need additional credit:

Giffgaff International Roaming Countries - EU + Selected Destinations
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain and Sweden.
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