One of Lycamobile’s slogans is “call the world for less” and it’s easy to see why. Known for its competitive international rates, Lycamobile is a great option for those looking to communicate with friends or loved ones in other parts of the world. But what else can you expect from Lycamobile? Is Lyca mobile customer service any good? Do they provide high quality network coverage? Read on as we delve into everything Lycamobile.
Lycamobile are arguably one of the best UK mobile networks for those communicating internationally, and they actually operate in 23 countries across the globe as a virtual mobile network. Lyca is now also expanding into financial and travel services as well with Lycamoney and Lycafly.
The provider offers free sim online and but also has stores as well. In fact, you may has seen their signs on the high street or in your neighbourhood.
Lyca mobile does well when it comes to affordable SIM only deals. There is no contract or commitment involved in these deals and so you’ll have the freedom to walk away, should you choose to do so.
Are all Lycamobile SIM only & Pay Monthly Plans 4G enabled? Yes. All Lycamobile SIM only & Pay monthly plans are 4G enabled.
Lyca mobile network coverage
Lycamobile piggybacks off O2 for network coverage, meaning that it uses the O2 mobile network infrastructure to provide phone signal to its customers. O2 provides a good level of coverage across the UK with 99% across all networks.
It’s important to note that the level of phone service you receive will depend on where you are in the UK among other factors like whether you’re inside or outside. If you’re curious about this, it’s worth using the O2 network coverage checker to search for your area.
Across the UK mobile providers with network infrastructure O2 comes in at the lowest download speed across a 4G network.
|Network||4G Average Speed|
|10 - National Plus||15 - UK Plan Super||20 - UK Plan Mega||12 - UK Plan Ultra|
|4GB of data, unlimited UK minutes, unlimited UK texts, 100 international minutes and EU roaming.||16GB of data, unlimited UK minutes, unlimited UK texts, 100 international minutes and EU roaming.||40GB of data, unlimited UK minutes, unlimited UK texts, 100 international minutes and EU roaming.||25GB of data, unlimited UK minutes, Unlimited UK Texts, 100 international minutes, EU roaming.|
Lycamobile pay monthly plans
If you’re happy to sign on to a 12 month contract then you can take advantage of Lycamobiles’ pay monthly plans. You can three different options to choose from:
|Pay Monthly Plan S||Pay Monthly Plan M||Pay Monthly Plan L|
|1GB of data, 500 international minutes, 500 UK minutes and 500 UK text messages.||4GB of data, 100 international minutes, unlimited UK minutes and unlimited UK text messages.||10GB of data, 100 international minutes, unlimited UK minutes and unlimited UK text messages.|
Lycamobile is known for its great international rates, so what can you expect to pay in exchange for staying in touch with your friends and family? Take a look at the Lycamobile international rates below:
|Landline (per minute)||Standard International Rates 1p||Saver International rates 1p|
|Mobile (per minute)||Standard International Rates 9p||Saver International rates 9p|
|Lyca-Lyca (per minute/per sms)||Standard International Rates 9p/19p||Saver International rates 5p/19p|
|SMS (per sms)||Standard International Rates 19p||Saver International rates 19p|
Lycamobile customer service
Being a smaller provider compared to say O2, Vodafone or EE , isn't any Ofcom data on Lycamobile customer service. The most valuable insights into Lycamobile can be found in the voice of their customers. So what do Lycamobile users past and present, have to say about the provider? Well, as is often the case, the customer reviews available are a mixed bag.
When customers are happy with Lyca, then tend to cite the quality of the customer service on offer. Take this happy customers’ review of the mobile provider for example:
The customer service was excellent honestly, making my reasons for calling very simple and fast because explanations I got were enough not to ask the questions I had in mind because they were all answered before I even want[ed] to ask them.
The customer care is really helpful. I was guided professionally by Aiyappan and all my queries got resolved. Thanks.
On the downside, there are quite a few customers that shared a negative experience with Lycamobiles’ customer service team online. Check out what they had to say below:
I have used Lyca for a couple of years now for international calls. All has been fine except for the customer service. The most simple issue has been dragged out for over 6 months!! They don't pick up the phone and dont reply to emails. When they do reply, they just go around in circles.
Very bad customer service I contacted them to swap my sim they said be done in [the] next 12 hour[s] nothing done contacted again been told [it will] be done in ten minutes [and] nothing [was] done...I got fed up now soon leaving lyca
First time getting a UK phone or SIM card? Check out our guide to getting a UK SIM and phone and we’ll walk you through the process.