Chances are that when you think of the brand Sky, TV comes to mind. In recent years Sky decided to expand their existing services to include mobile. Compared to many of the other long-standing UK providers, Sky mobile is the new kid on the block, so what can you expect from Sky? From SIM only plans and SIM-free phones to the pros and cons of the network - read on to get the full download on Sky mobile.
Sky Mobile Reviews
How happy are Sky mobile customers?
As Sky Mobile is a relatively new provider on the market there isn't a huge wealth of reviews on review sites like Trustpilot. Online customer reviews centre around some common pain points including customer service grievances or faults with phones that were purchased through Sky. The latter should be taken with a pinch of salt as the issue lies with the company that manufactures the phone as opposed to Sky mobile itself.
As Sky Mobile establishes its customer base most reviews are about Sky TV and broadband and the company as a whole. All of the Sky mobile reviews on Trustpilot average out to the company receiving a pitiful one out of five stars overall, which doesn’t necessarily bode well for those locked into a Sky contract. Find all the information available on their reviews in our dedicated Sky Mobile Reviews article.
Sky Mobile: perks for customers
The great thing about Sky mobile is that customers benefit from a range of perks that go beyond the bog-standard calls, texts and data phone plan formula. So what are these perks and will they be right for your needs? We’ve put together a list of the top 5 perks for Sky mobile customers so you can find out.
1.Rollover your data
A good number of consumers don’t use all of the data that they pay for and Sky has an ingenious solution for this. At the end of the month, all unused data automatically gets rolled over and goes into your ‘piggy bank’for you to use whenever you like.
2.Free Streaming for all Existing Sky TV Customers
Want portable free entertainment at your fingertips? Who wouldn't!
If you’re a Sky TV subscriber you can stream Sky TV on your smart phone and even download content to your device for free! Meaning you’ll have more data left for music streaming or to jump on social media, WhatsApp message friends or even score a few bargains shopping online! If you then save loads of data from all the free streaming, it would go into your piggy bank to use the following month.
Sky TV packages can also come with broadband, so if you like the sound of this particular perk it’s worth looking into.
3. Free Sky TV Streaming for Sky Mobile Customers
If you have Sky mobile but you’re not a Sky TV subscriber, don’t fret, you won’t miss out on all the perks entirely. You can still stream an unlimited amount of content from Sky apps that don’t require a subscription including the Skynews app. Not only will this help stave off boredom or ignorance on current affairs but you may also be able to reduce your data usage on your plan.
4.Sky Free Wifi Hotspots
Want even more ways to save on or manage your data? A big upside to the Sky mobile network is that customers have access to thousands of free wifi hotspots across the country. All you have to do isfind a Sky wifi hotspot near you and then select _The Cloud from the available wifi network list.
5.Mix your own plan
Have you ever had the somewhat painful misfortune of signing on for a contract and then realising you’ve chosen the wrong one? To the credit of Sky mobile, their plans offer a huge degree of flexibility by allowing you to ‘change your mix’ of features. You can increase or decrease your data, calls and text allowances at any time making signing up for long-term contracts not as restrictive.
Sky mobile plans
One thing Sky does really well is simplicity and flexibility in their phone plans. To understand Sky mobile’s plans you only need to consider three main components:
- Data plans - how much data will you need?
- Calls and text - unlimited talk and text or pay as you go?
- International use - do you need to an ‘International Saver’?
|Price||Data allowance within the UK||Talk and text|
Keep in mind that these prices are usually available on pay monthly long-term contracts. Make sure to always read the fine print before you commit to a long-term plan!
How much data will I need?
With unlimited or free calls and texts included, the main thing you’ll need to focus on is how much data you’ll need per month. The amount you will need really depends on how often you use the internet. If you use mobile internet a vast amount it’s important to note that there are no unlimited plans for mobile data with Sky at this point in time.
It’s important to note, that with Telecom regulator Ofcom’s 2018 Communications Report stating that consumers use an average of 1.9 GB of mobile data per month you may not need to opt for a high gigabyte data plan. That being said, you don’t want to get bitten by nasty excess charges if you exceed your allowance either. Thankfully, if you don’t select the right amount of data with Sky you can roll over your unused data or even change your plan at any time, ideal!
Selectra TipConnect to a Sky Wifi Hotspot for free. There are no unlimited data plans with Sky mobile, but you can save on your data by using one of the thousands of Sky wifi hotspots across the UK!
Pay as you use
Interested in a pay as you go SIM? Sky also has a pay as you go option available. If you decide to opt for Sky mobile Pay As You Use and change your mind, you can always change to the unlimited calls and texts option on the My Sky app or by logging into your account.
Sky calls and textPay As You Use Charges = £0.10 per minute and per text
Be careful with opting for a pay as you use options as it’s easy to wrack up a substantial bill without realising it. Think carefully about how often you use your phone to determine whether or not this option would be best for you.
International roaming and calling
Sky plans also feature the International Saver. For £3 per month, you get discounted international calls and texts from the UK plus a host of other ‘Roaming Passport’ destinations to up to 60 international landline and mobile destinations. The Internationl Saver included in monthly plans until it’s removed upon request. How necessary this feature would be will really depend on where you’re lucky enough to travel to or the locations you’d be making internationl calls or texts to on a regular basis.
Thanks to EU legislation additional roaming charges within the EU are illegal. If you’re calling or travelling within the EU you will be charged for calls, data and texts on your plan as normal. Sky mobile Roaming Passport plus is created for 12 of the most popular destinations for roaming outside of the EU.
|£6 per day once in a roaming passport plus country||Roaming passport plus||Australia, Canada, Christmas Islands, Cocos Islands, Hong Kong, New Zealand, Qatar, South Africa, Switzerland, Thailand, Turkey and the USA|
SIM-only vs SIM + Phone
Do you already have the phone you need or do you like to always have one of the latest smartphones in hand? Sky offers the option of SIM-only deals, meaning you’d keep your existing mobile phone and just pay for what you use or a monthly tariff. If you choose to bring your own phone, all you will be paying are the monthly tariffs above.
If you need a new mobile phone or want to receive regular upgrades every 12 or 24 months you’d be looking to combine a phone and a SIM card in your plan.
Sky Network Coverage
Sky mobile is an MVNO - Mobile Virtual Network Operator - meaning that it does not have it’s own mobile network but piggybacks off the network infrastructure of another phone carrier. In this case, Sky piggybacks off the O2 network. Sky may not have their own network infrastructure but things like sim cards, mobile plans, payment and customer support are all covered by them.
|Mobile network||4G coverage across UK population|
Selectra TipIf you’re a Sky customer experiencing an issue with your coverage you can use the Sky mobile coverage checker. to get more information about service interruptions or maintenance work in your area.
There’s no doubt that Sky mobile boasts some great features, especially for Sky TV customers, but it isn’t all good news for the provider. The download speed for Sky on a 4G network ranks below its rivals significantly, so if you’re looking for fast downloads this is where the service could fall short for you. High speed data is needed for things like downloading albums or TV episodes very quickly.
|Mobile network||4G coverage across UK population|
|O2 (Sky)||15.16 Mbps|
Managing your account
Want to know how the Sky account login page works or having trouble logging in? Don’t worry, all you need to do is follow the simple step-by-step guide below.
- First, you’ll need to head to the my account page.
- Enter your username or email.
- Enter your password.
- Forgot your username or password? Above the blue button that says ‘sign in’ select either the word username or password, depending on which one you have forgotten. From there you will be redirected to another page where you’ll need to enter either your email address or your sky account details.
- Never created a Sky account online? Click on ‘need an online account?’ under the blue sign in button and fill out your details.
- Once you’re logged in you can access all your information easily including billing and usage details.
Sky mobile app
If you prefer the convenience of an app over logging in to your browser, the My Sky App contains all the key functionalities you’ll need to manage your account at home or on the go. It’s pretty handy to be able to manage your account from anywhere and all you’ll need is a smartphone or a tablet. In our opinion, these are the 7 most useful things you can do on the app:
- Check or pay your bill - keep track of your payments.
- Receive customer support - find answers to your queries.
- Access Sky VIP - join the Sky rewards program free of charge.
- Change your mix - mix and match different data, calls and text allowances to suit your needs.
- In-app notifications - stay informed on services and recent developments for your account.
- Manage other Sky Services - like Sky TV or broadband if you have them
You can download the My Sky app through google play or the apple store.
Sky Mobile Contact
If you’d rather speak to a real person over the phone you can call Sky mobile on 0333 7591 018 for customer service queries.
If you have any questions regarding Sky mobile tariffs or their terms and conditions you can call 03442 414141.
Customer support online
Sky has a user-friendly queries system on their website so if you’d rather avoid the haunting sound of hold music and don’t want to use the My Sky app this will work well for you. Firstly you will need to head to the Sky help page. From there you’ll need to select from one of the following options:
- Setting up Sky mobile
- Account and billing
- Device help
- Data, calls and texts
- Going or calling abroad
- Upgrades, piggybank and mix
- Deliveries, returns and repairs
Once you’ve selected the topic you need assistance with, the website will take you to the next page where you will need to click on a series of other question based prompts to get down to specifics on your given topic. A wide array of information is available here so it’s worth a read through before you pick up the phone.
Joining Sky mobile
If you want to purchase a plan with Sky your main avenue to do so is online. You can purchase a Sky sim card or if you need a mobile handset you can buy the two things together. Sky also has sim free phones for sale - so if you don’t want a plan but you’re looking for a mobile phone handset only it could be worth checking out the range of phones they have available.
Switch to Sky - Text to Switch
Already have a mobile provider but want to switch to Sky mobile? The provider couldn’t have made it easier for you to join their network. In keeping with new regulations in the UK it’s now possible to switch providers via text message. All you need to do is send a text message with the letters PAC to 65075.
Pros and cons
|Unlimited calls and text on all plans.||Slower download speeds than their competitors.|
|Fantastic perks including data piggybank, free streaming and free wifi hotspots.||Sky (the company overall) receives a measly 1 out of 5 stars on Trustpilot.|
|Mostly on par with competitors for network coverage.||Their network coverage is not the highest on the market.|