Dashboard
Balance + plan view
See your remaining data, minutes and texts, your Pay Monthly allowance and any active Rocket Pack on one dashboard. The widget on iOS and Android shows it without opening the app.
iOS and Android, free
My Tesco Mobile app
The official Tesco Mobile app on iOS and Android: see your balance, top up, manage bolt-ons, link your Clubcard, manage Family Perks and chat with UK support.
UK MVNO . O2 host
Six features
What the Tesco Mobile app actually does
Savings
Clubcard Prices
Link your Clubcard from the app to apply Clubcard Prices on your next bill. The app shows the with-Clubcard price next to the standard price so you can see exactly what you save.
Manage
Top up + Rocket Packs
Top up by saved card in two taps. Buy or renew a Rocket Pack (data, minutes or texts) from inside the app. Schedule auto top-up triggers without opening the website.
Multi-line
Family Perks
Manage up to 4 lines under one account. Add a child, partner or parent SIM, share data between members, and apply the Family Perks discount.
Account
Bills + payments
Download monthly bill PDFs, change Direct Debit, pay an outstanding balance and see your contract end date and any early-termination fee.
Help
Live chat support
Start a live chat with a UK-based Tesco Mobile agent inside the app. Typical wait time is under 2 minutes; you can leave the chat and come back to it.
FAQ
Tesco Mobile app, your questions answered
Where can I download the My Tesco Mobile app?
The official My Tesco Mobile app is on the App Store (iOS, search "My Tesco Mobile") and on Google Play (Android, same name). The publisher should be Tesco Mobile Limited. Do not install copycat apps from third-party APK stores; they may not work with your account and may collect data.
Does the app work without a Tesco Mobile SIM?
You need an active Tesco Mobile account to sign in. The first sign-in usually expects you to be on the Tesco Mobile SIM (it can SMS a verification code). Once signed in, the app works over any Wi-Fi or mobile data; you can use it from a tablet or a different device entirely.
Why is the Tesco Mobile app asking for permissions?
Common requests: SMS (so it can read the one-time verification code on sign-in), notifications (for low-balance alerts and bill-ready reminders) and location (only when you use the coverage map feature). Denying SMS is fine if you enter codes manually; denying location only disables the in-app coverage checker.
Can I top up another Tesco SIM from the app?
Yes. Tap Top up someone else on the home tab, enter the recipient’s Tesco Mobile number, pay by saved card and the credit lands on their SIM within 60 seconds. The recipient gets a free confirmation text.
How do I get help if the app crashes?
Three steps. (1) Update to the latest version from the App Store / Google Play (older versions sometimes break after a Tesco backend update). (2) Force-quit and reopen. (3) Sign out and back in. If the issue persists, dial 4455 free from your Tesco SIM, the agent can verify if there is a current outage.
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