HSBC Online Banking - Complete Guide and FAQs

HSBC logo with mobile phone

HSBC online banking has been around for almost 20 years, providing customers with round-the-clock access to their HSBC accounts, products and services. Selectra breaks down all the features and benefits of HSBC online banking and provides you with all the information you need to register and log in, and answers some of your most frequently asked questions.


If you are not an HSBC customer, or you are looking to open or change bank account, have a read of our guide to the best current accounts in the UK.


What is HSBC Online Banking?

HSBC online banking provides customers with online access to their HSBC accounts and services, such as bank accounts, credit cards, and savings accounts. It launched in 2000, three years after Japanese bank, Sumitomo Bank launched the first online banking service in the world, and after other UK banks, such as Royal Bank of Scotland, launched similar online banking services.

Learn more about HSBC UK and its range of accounts and services.

HSBC online banking, also known as internet banking or web banking, is available 24 hours a day, 365 days a year, so you always have access to your account to check your balance, make a payment, transfer money, or pay bills.

When you sign up to an HSBC account, it provides you with all the information you need to get registered for online banking, which you can access via any computer. Once registered, you will also be able to download the HSBC mobile banking app using the same login details, so you can access your accounts on the go.

If you are an existing HSBC customer, check out our FAQs to find out how to register and log in to HSBC online banking, view statements, block your card, and more.

Reviews

The reviews of HSBC online banking are not very positive, with some customers complaining that its online banking and mobile are complicated and hard to use.

“So much security for online banking, it is a mission to do anything- you need your mobile phone app to do desktop banking! The app is unclear....and online banking is harder than the app”

EugeneTrustpilot review

In the UK, there has been a sharp rise in the number of digital banking providers, such as N26, which provide customers with fresh, innovative online banking. Unfortunately, this has set the bar higher in terms of what customers expect from other online banking platforms.

Most traditional high street banks launched their online banking some time ago and have failed to catch up with modern technology, often resulting in over-complicated and slow online banking systems.

Poor reviews aside, HSBC online banking provides you with all the services you need to manage your account, and if using online banking is something you only do now and then to check your balance or transfer money, then we wouldn’t dismiss using HSBC online banking. If you are already an HSBC customer, it is usually far easier and quicker to use online banking than it is to venture out to find your nearest HSBC branch or pick up the phone to contact HSBC customer services.


Features of HSBC Online Banking

With HSBC online banking, you have access to a whole suite of features to help you manage your account.

A laptop with an image of a bank building

With HSBC online banking, you can:

  • View your balance
  • View your recent transactions
  • View and download up to six years’ worth of statements
  • View and cancel your direct debits
  • Set up, amend, and cancel standing orders
  • Move money between your other HSBC accounts
  • Send money to other accounts in the UK or overseas
  • Update your personal details
  • Activate new cards or report existing cards lost or stolen
  • Speak to the HSBC Live Chat team
  • Access your secure messages
  • Apply for new HSBC products and services

HSBC keeps your online banking secure with a username, password, and Secure Key to prevent unauthorised access and reduce fraud.

What is Secure Key?

When you access HSBC online or mobile banking, you’ll generate a temporary code that only you can access. You will need to enter this code to access your online and mobile banking.

HSBC originally issued Physical Secure Key devices to its customers. However, customers can now upgrade to a Digital Secure Key, which lives on your mobile phone within the HSBC mobile app, enabling you to generate secure temporary codes on the go with no need to carry around a physical device.

If you don’t have a compatible phone or don’t want a Digital Secure Key, you can order a Physical Secure Key to be delivered to your home or to be collected in a branch.


How to set up Online Banking with HSBC

To get set up with online banking, you will need to register on the HSBC UK website. If you are not yet an HSBC UK customer but are looking to open a new account, It will ask you to register for online banking when you apply for your account.

For existing customers who have not yet registered, you can do so quickly on the HSBC UK website or via the HSBC UK Mobile app. To get started, you will need:

  • Your HSBC sort code and account number, or your HSBC credit card number.
  • Your telephone banking security number

What is my telephone banking security number?Your telephone banking security number is a 6 to 10 digit number that you use whenever you call HSBC. You should have set this up when you first opened your HSBC bank account or credit card.
If you do not have a telephone banking security number or have forgotten it, you will need to contact HSBC or visit your nearest branch to have a new one issued.

As part of the registration process, you will need to complete a few steps to set up your login details and have HSBC verify you. You will need to:

  • Read and accept the Online and Mobile Banking T&Cs
  • Verify your identity with your account details, date of birth, and telephone banking security number
  • Create your login details
  • Choose your security questions
  • Select your Secure Key
 

HSBC Online Banking FAQs

We have answered some FAQs to help you make the most of HSBC’s online banking

How do I log in to HSBC Online Banking?

  1. Visit the HSBC UK website
  2. Click ‘Log on’, on the top right of the website
  3. Enter your username and password
  4. Enter your temporary Secure Key

Further information and instructions on logging into HBSC Online Banking can be found in our HSBC Login guide

How do I reset my HSBC Online Banking?

If you have forgotten your login details, you can reset your HSBC online banking. Depending on if you have forgotten some or all of your login details, there are a few different processes to follow, most of which you can do online.

Forgotten your username?

  1. Visit the HSBC UK website and click ‘Log on’ in the top right corner
  2. Click ‘Forgot your Username’
  3. Enter your account number and sort code or credit card number and your date of birth
  4. Follow the on-screen instructions
  5. It will display your username on the screen

Forgotten your memorable answer?

  1. Visit the HSBC UK website and click ‘Log on’ in the top right corner
  2. Enter your username and click ‘Continue’
  3. Click ‘Forgot your memorable answer’
  4. Follow the on-screen instructions
  5. It will prompt you to create a new memorable answer

Forgotten all of your login details?

  1. Visit the HSBC UK website and click ‘Log on’ in the top right corner
  2. Enter your username and click ‘Continue’
  3. Click ‘I’ve forgotten all my log on details’
  4. Follow the on-screen instructions
  5. It will prompt you to create new login details

If you are still struggling to restore access to your HSBC online banking, then you will need to contact HSBC or visit your nearest branch for further help.

How do I view my bank statement?

  1. Log on to HSBC online banking
  2. Select ‘My banking’
  3. Select ‘Statements’ under the ‘documents’ section
  4. View or download up to six years of bank statements

How do I update my personal information?

  1. Log on to HSBC online banking
  2. Select ‘My banking’ at the top of the screen
  3. Select ‘My Profile’ from the drop-down menu
  4. It will display your personal details
  5. Click ‘Edit details’ and follow the on-screen instructions
 

You can update your contact details and address using online banking. If you need to change your name, you will need to visit your nearest branch with the relevant documentation, such as your marriage certificate.

How do I block my debit or credit card?

  1. Log on to HSBC online banking.
  2. Select ‘My banking’, then ‘Card services’
  3. Select ‘Report lost or stolen card’.
  4. Follow the instructions.
  5. It will send a replacement card to you

You can place a temporary block on your card if you think you may find it at a later date and unblock it once you recover it.

 

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