Utilities in <u>Alnwick

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Your Complete Guide to Utilities in Alnwick

If you just moved and have some questions about Alnwick? Our utilities guide to Alnwick will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Alnwick water and sewerage. Keep reading to learn everything about utilities in Alnwick.

About Alnwick, Northumberland

Alnwick NE66 has a population of 8,116 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Alnwick?

Alnwick water services are supplied by Northumbrian Water. Below are the main phone numbers for Northumbrian Water:

How to reach your water provider in Alnwick

Speaking to an advisor at Northumbrian Water is one of many options to deal with your Alnwick water account.

In the table below you will find the telephone numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water phone number Northumbrian Water Emergency phone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

Additionally, you can communicate with Northumbrian Water, you have the choice of posting a letter or sending an email. You can also send your request via the Northumbrian Water website.

Customer that want to post a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

Customers that would rather email Northumbrian Water, you must use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Cost of water in Alnwick

Water bill in Alnwick

Water rates in Alnwick will vary depending on if your home has a water meter or not. You can easily find out whether your Alnwick water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Alnwick water rates will have a meter number listed on their water bills.

Metered Customers in Alnwick

Customers that have a water meter at their Alnwick home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. Whilst the variable charges cover the consumption at your Alnwick home.

Unmetered Customers in Alnwick

Customers without a meter at their Alnwick home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Alnwick home.

As an unmetered customer, the rate you pay for water in Alnwick will be based on the rateable value of your home. The rateable value part of your Alnwick water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, installing a water meter at your Alnwick may save you money.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Alnwick?

The average water bill Alnwick residents are billed is £14.83 each month, that's £178 annually.

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How do I pay my Alnwick water bill?

You will first need to register with Northumbrian Water. After you register your details with Northumbrian Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Alnwick bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Northumbrian Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Alnwick?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Alnwick NE66, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Alnwick Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Alnwick have about their water supply.

Frequently Asked Questions About Water in Alnwick

Is water from the tap in Alnwick safe to drink?

Yes! It's safe to drink the tap water in Alnwick. You can rest assured that Alnwick water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Alnwick water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Alnwick water to make it drinkable.

Where does the water in Alnwick come from?

There are three main sources of water that supply Alnwick:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Alnwick

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Alnwick is below 60ppm, this means the water in in Alnwick is rated as soft water.

What does this mean?

The water supply to your home in Alnwick contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. There should also be less limescale in your appliances which means they should last longer.

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You shouldn't need to use a water softener at your home in Alnwick.

Alnwick No Water

If there isn't any running water in your Alnwick home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Alnwick.

If there is no water at your Alnwick home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Alnwick.

If you don't have any cold water, not even a trickle, contact Northumbrian Water for advice. You can also try the following:

  1. Check the "In Your Area" sections of the Northumbrian Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Northumbrian Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Alnwick water leak or flooding

Alnwick water problems can include anything from flooding or a leak, to a burst water main in your Alnwick home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Alnwick property, you must do one of the following as soon as possible:

  1. Call Northumbrian Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Northumbrian Water website and complete the online form to report the issue.

Why does the water in Alnwick taste strange?

If you find the taste or smell is different with your Alnwick water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Alnwick water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Alnwick water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Northumbrian Water using the contact information above.

Broadband Speed in Alnwick NE66

Alnwickinternet connected globe

The speed of your internet connection at your Alnwick home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average connection speed for Alnwick with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Alnwick Average Download Speed Alnwick Average Upload Speed
42.10 Mbps 10.60 Mbps
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The type of internet connection you have can have an effect on the speed you get in Alnwick. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, in parts of the UK that are more remote it is the only means of connection available.

What to look for when choosing an internet provider in Alnwick?

In 2022, the internet is about as important as any other utility, maybe even more important. So picking the right internet provider could feel daunting. Don't worry, we've listed the four important points worth considering before choosing an internet provider in Alnwick.

Availability

The first thing you need to think about whilst choosing an internet provider in Alnwick is what's available. Whilst many homes in Alnwick can take advantage of fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Alnwick?

  • Fibre broadband
    • This is fastest connection that's currently available in Alnwick
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Alnwick homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Alnwick.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Alnwick.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Alnwick broadband cost

Alnwick broadband bill

Another important consideration is the price you pay for broadband in Alnwick. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. You should always look in the fine print of the deal before you commit to a broadband connection in Alnwick. There are some providers that will increase the price you pay whilst you're in contract. In the news recently, there was a BT price hike which affects millions of BT customers.

Alnwick Broadband Reliability

The reliability of the broadband connection is in Alnwick should also be considered, with many of us working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

The times when we're not working we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Alnwick home is something to think about.

Alnwick broadband technical support

Our final tip, the customer service of your Alnwick broadband internet is really important. There's a good chance you will never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that is able to solve your issue quickly and efficiently is a strong plus when you choose a broadband provider in Alnwick.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Alnwick have about broadband internet.

Broadband Frequently Asked Questions

What's the average broadband speed in Alnwick?

The average internet speed in Alnwick is:

Alnwick Average Download Speed Alnwick Average Upload Speed
42.10 Mbps 10.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green boxes on your street in Alnwick, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Alnwick property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

That would depend on how you will use the internet. Check out the table below for a rough guide to what sort of download speed you should pick when signing up for broadband in Alnwick.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but has a slower speed. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the telephone area code for Alnwick

Corded telephone area code Alnwick

The telephone area code, sometimes called the landline dialling code, for Alnwick is 01665. If you're calling somebody in Alnwick, and you are not in the same area, you should add 01665 to the number you're calling.

How much does an 01665 Alnwick call cost?

If you have calls included with your landline or mobile tariff, the cost of the call should be included as part of your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before calling to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Alnwick

Residents of Alnwick are free to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own and operates the infrastructure that connect your Alnwick home to the gas and electricity networks.

In many cases you won't need to contact the Alnwick distribution network operator, but should you ever need to, you can find the distribution network operator for Alnwick right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Alnwick

The electricity distribution network operator for Alnwick is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Alnwick

There are no power plants within a 10 mile radius of Alnwick.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Municipalities Close By Alnwick

If you've ever wondered which municipalities are close to Alnwick, we've found the five nearest towns and cities to Alnwick.

Closest five municipalities to Alnwick
Municipality Distance from Alnwick
Alnmouth -
Powburn -
Benthall 6.1 miles
North Sunderland 7.67 miles
Seahouses 7.67 miles