Utilities in <u>Alum Bay

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Your Complete Guide to Utilities in Alum Bay

Are you moving and want to know more about Alum Bay? Our utilities guide to Alum Bay will help you to find out everything about broadband, area codes, power generation and energy distributors, and Alum Bay water and sewerage. Keep reading to learn everything about utilities in Alum Bay.

About Alum Bay, Isle of Wight

Alum Bay PO39 is located in the county of Isle of Wight. Isle of Wight has a population of 141,606 people.

Who supplies my water in Alum Bay?

Alum Bay water services are provided by Southern Water. Here are the main contact numbers for Southern Water:

Getting in touch with your water supplier for Alum Bay

Calling a phone number for Southern Water is one of many contact methods to deal with your Alum Bay water account.

In the table below we have listed the main contact numbers for Southern Water general enquiries and emergencies.

Southern Water telephone number Southern Water Emergency telephone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365
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Write to Southern Water

You can also write to Southern Water, by composing a letter or sending an email. You can also submit your request on the Southern Water website.

If you prefer to send a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you would like to email Southern Water, you should use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Water rates in Alum Bay

Water bill in Alum Bay

Water rates in Alum Bay are based on if your home has a water meter or not. It's easy to find out if your Alum Bay water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Alum Bay water rates will have a meter number listed on their water bills.

Metered Customers in Alum Bay

Customers with a water meter at their Alum Bay property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Southern Water. Whilst the variable charges cover the consumption at your Alum Bay home.

Unmetered Customers in Alum Bay

Customers who don't have a meter at their Alum Bay home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Alum Bay home.

The rate unmetered customers pay for water in Alum Bay is going to be based on the rateable value of your home. The rateable value part of your Alum Bay water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, getting a water meter for your Alum Bay could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Alum Bay?

The average water bill Alum Bay residents are being charged is £14.25 per month, which is £171 per year.

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How do I pay my Alum Bay water bill?

You will first need to register with Southern Water. After you've registered with Southern Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Alum Bay bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Southern Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Alum Bay?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Alum Bay PO39, your water supplier is Southern Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Alum Bay Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Alum Bay have about their water supply.

Frequently Asked Questions About Water in Alum Bay

Is the tap water in Alum Bay safe to drink?

Yes! The tap water is safe to drink in Alum Bay. You can rest assured that Alum Bay water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Alum Bay water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Alum Bay water to make it drinkable.

Where does the water in Alum Bay come from?

There are three main sources of water that supply Alum Bay:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Alum Bay

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Alum Bay is more than 276ppm, that means the water hardness in Alum Bay is rated as very hard water.

What does this mean?

The water being supplied to your home in Alum Bay contains a higher amount of hard water minerals. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Alum Bay.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Alum Bay No Water

If you have no water in your Alum Bay home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Alum Bay.

If there is no water at your Alum Bay home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Alum Bay.

If there is no cold water, not even a trickle, contact Southern Water for assistance. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Southern Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Southern Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Alum Bay water leak or flooding

Alum Bay water problems might include anything from a leak, a burst water main, or flooding in your Alum Bay home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Alum Bay property, you must do one of the following as soon as possible:

  1. Contact Southern Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Southern Water website and fill out the online form.

Why does the water in Alum Bay taste strange?

If you find the taste or smell is different with your Alum Bay water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can infuse the Alum Bay water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Alum Bay water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Southern Water using the contact information above.

Broadband Speed in Alum Bay PO39

Alum Bayinternet connected globe

The broadband speed you get at your Alum Bay home is dependant upon several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and see how it compares to the average internet speed in Alum Bay with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Alum Bay Average Download Speed Alum Bay Average Upload Speed
37.80 Mbps 16.20 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Alum Bay. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection available.

What to look for when picking a broadband provider in Alum Bay?

These days, the internet is as important as other essential utilities, perhaps more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, let's take a look at the top four points to think about when picking a broadband provider in Alum Bay.

Availability

The first thing to consider when picking a broadband provider in Alum Bay is the issue of availability. The majority of homes in Alum Bay should be able to enjoy fibre or 'superfast' broadband connections, people outside a built-up area could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Alum Bay?

  • Fibre broadband
    • This is the fastest type of connection you can get in Alum Bay
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Alum Bay homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Alum Bay.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Alum Bay.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Alum Bay broadband price

Alum Bay broadband bill

You also need to consider the price you pay for broadband in Alum Bay. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price is often for a limited period. You should always look in the terms and conditions of the deal when you sign up for a internet service in Alum Bay. Some providers may even increase the price whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Alum Bay Broadband Reliability

The reliability of the broadband connection is in Alum Bay must also be considered, with so many people that work from home either full-time or part-time, having a reliable internet connection to stay in touch with work is really important.

Then in our freetime we're watching movies online or gaming online meaning without an internet connection that's reliable at your Alum Bay home is something to think about.

Alum Bay broadband customer service

Lastly, the technical support for your Alum Bay internet connection is of utmost importance. Hopefully you shouldn't have to get in touch with your internet service provider, but if you ever do need to speak to them then having solid customer service that can deal with your problem efficiently and quickly is definitely something worth considering when making a decision for a broadband internet provider in Alum Bay.

Broadband FAQ

Below we've answered some our the most common questions that customers in Alum Bay ask about their broadband.

Broadband Internet FAQs

Is the internet fast in Alum Bay?

The average internet speed in Alum Bay is:

Alum Bay Average Download Speed Alum Bay Average Upload Speed
37.80 Mbps 16.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Alum Bay, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Alum Bay property. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

What broadband speed do I need?

It really does depend on what kind of internet user you are. Take a look at this table to find out what sort of download speed you should take for a broadband service in Alum Bay.

Frequent internet uses Recommended Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone dialling code of Alum Bay

Corded telephone area code Alum Bay

The landline area code, sometimes called the dialling code, for Alum Bay is 01806. When making a call to someone in Alum Bay, and you're located in a different region, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Alum Bay call cost?

If you have calls included with your landline or mobile tariff, then the call cost is likely to be included in that tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you don't know whether you have inclusive calls, please check with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity in Alum Bay

People living in Alum Bay are able to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Alum Bay home to the gas network and electricity grid.

In many cases you won't need to speak to the Alum Bay distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Alum Bay below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Alum Bay

The electricity distribution network operator for Alum Bay is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Alum Bay

There are no power plants within a 10 mile radius of Alum Bay.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Municipalities Near Alum Bay

You might be wondering which municipalities are nearby Alum Bay, in the below table you will find the closest five municipalities to Alum Bay.

Closest five municipalities to Alum Bay
Municipality Distance from Alum Bay
Freshwater 1.7 miles
Yarmouth 3.35 miles
Sway 5.93 miles
Hordle 5.93 miles
Milford-on-Sea 5.93 miles