Utilities in <u>Ascot

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Your Complete Guide to Utilities in Ascot

If you've moved and have questions about Ascot? Our comprehensive utilities guide to Ascot is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Ascot water and sewerage. Keep reading to learn everything about utilities in Ascot.

About Ascot, Berkshire

Ascot SL5 has a population of 11,603 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Ascot?

Ascot water utilities are supplied by Affinity Water. In the table below are the contact numbers for Affinity Water, and Thames Water:

Getting in touch with your water suppliers for Ascot

Ringing a contact number for Affinity Water or Thames Water is just one method of contact to talk about your Ascot water issues.

Affinity Water phone numbers

Below, you can find the principal phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water phone numbers

Below, you can find the principal phone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

You can also write to Affinity Water or Thames Water, either by email or with a letter in the post. You can also submit your request on the Affinity Water or Thames Water website.

Affinity Water

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Ascot

Water bill in Ascot

Water rates in Ascot will vary depending on if your home has a water meter or not. You can easily check if your Ascot water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Ascot water rates will have a meter number listed on their water bills.

Metered Customers in Ascot

Customers who have a water meter installed at their Ascot house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. Whilst the variable charges cover the consumption at your Ascot home.

Unmetered Customers in Ascot

Customers who don't have a meter at their Ascot home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Ascot home.

The rate unmetered customers pay for water in Ascot will be based on the rateable value of your home. The rateable value calculation of your Ascot water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, installing a water meter at your Ascot might work out cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Ascot?

The average water bill Ascot residents are being charged will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Water Bill Annually
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Ascot water bill?

You will first need to register with Affinity Water or Thames Water. After you register your details with Affinity Water or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Ascot bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Affinity Water or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Ascot?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Ascot SL5, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Ascot Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Ascot have about their water supply.

Frequently Asked Questions About Water in Ascot

Is tap water in Ascot safe to drink?

Yes! The tap water is safe to drink in Ascot. You can rest assured that Ascot water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Ascot water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Ascot water to make it drinkable.

Where does the water in Ascot come from?

There are three main sources of water that supply Ascot:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Ascot

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Ascot is higher than 276ppm, that makes the water hardness in Ascot is rated as very hard water.

What does this mean?

The clean water supply to your home in Ascot contains slightly elevated levels of minerals that cause hard water. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. You might also notice more limescale build-up in your appliances and your tap water taste may be affected.

Selectra recommends

You should add a water softener to the water in Ascot.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Ascot No Water

If you don't have any running water in your Ascot home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Ascot.

If there is no water at your Ascot home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Ascot.

If there is no cold water, not even a trickle, contact Affinity Water or Thames Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Affinity Water or Thames Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Affinity Water or Thames Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Ascot water leak or flooding

Ascot water problems might include anything from flooding or a leak, to a burst water main in your Ascot home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Ascot property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Affinity Water or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Affinity Water or Thames Water website and complete the online form to report the issue.

Why does the water in Ascot taste strange?

If you notice a change in taste or smell with your Ascot water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Ascot water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Ascot water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Affinity Water or Thames Water on the contact details above.

Broadband Speed in Ascot SL5

Ascotinternet connected globe

The speed of your internet connection at your Ascot home is dependant upon several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test how fast your internet is and see if it matches the average connection speed for Ascot with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Ascot Average Download Speed Ascot Average Upload Speed
70.67 Mbps 13.07 Mbps
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The internet connection type you have can have an effect on the speed you get in Ascot. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK this type of connection is the only one currently available.

Things to consider when picking a broadband provider in Ascot?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet might seem daunting at first. Worry not, we've listed the four important points that you should consider when picking a broadband provider in Ascot.

Availability

The first thing to consider before picking a broadband provider in Ascot is what's available. Most homes in Ascot should be able to enjoy fibre or 'superfast' broadband connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What are the different types of connection in Ascot?

  • Fibre broadband
    • This is fastest connection that's currently available in Ascot
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Ascot homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Ascot.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Ascot.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Ascot broadband price

Ascot broadband bill

You also need to consider the monthly cost of broadband in Ascot. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price is often for a limited period. We recommend you double check the small print of the offer before you commit to a broadband connection in Ascot. Some providers may even increase the price before your contract has finished. We reported recently on the BT price hike which will be felt by millions of BT customers.

Ascot Broadband Reliability

How reliable the broadband is in Ascot also needs consideration, with many of us working from home full-time or just a few days per week, having a reliable internet connection to do your work can be extremely important.

When we're relaxing we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Ascot home is going to be important.

Ascot broadband customer service

Finally, the customer support of your Ascot internet connection is extremely important. Hopefully you shouldn't have to contact the internet service provider you choose, but should the need to contact them arises then having solid customer service that deals with your query quickly and efficiently should be considered when making a decision for a broadband internet provider in Ascot.

Broadband FAQ

Below we've answered some our the most common questions that customers in Ascot have about their internet connection.

Broadband FAQs

What's the average broadband speed in Ascot?

The average internet speed in Ascot is:

Ascot Average Download Speed Ascot Average Upload Speed
70.67 Mbps 13.07 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Ascot, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Ascot home. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of houses in the UK .

What speed internet is best for me?

It really does depend on how you will use the internet. Check out the table below to find out which speed you should take for a broadband service in Ascot.

Frequent internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in Ascot

Corded telephone area code Ascot

The landline area code, sometimes called the dialling code, for Ascot is 01344. If you call someone in Ascot, and you are in a different area, you must add 01344 to the number you'd like to call.

How much does an 01344 Ascot call cost?

If calls are included with your mobile or landline tariff, then the call cost will probably be included with your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have calls included in your tariff, please check with your provider before making the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Ascot

Residents in Ascot are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas is maintained and supplied by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Ascot home to the gas network and electricity grid.

More often than not you won't need to speak to the Ascot distribution network operator, but if you do, you can find the distribution network operator for Ascot in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Ascot

The electricity distribution network operator for Ascot is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Ascot

There are no power plants within a 10 mile radius of Ascot.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Near Ascot

Perhaps you're wondering which towns and cities are nearby Ascot, we've found the five closest municipalities to Ascot.

Closest five municipalities to Ascot
Municipality Distance from Ascot
Sunningdale 0.01 miles
North Ascot 0.01 miles
Cheapside 0.01 miles
Burleigh 0.01 miles
Windlesham 1.83 miles