Utilities in <u>Axminster

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Your Complete Guide to Utilities in Axminster

If you just moved and have some questions about Axminster? Our utilities guide to Axminster will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Axminster water and sewerage. Keep reading to learn everything about utilities in Axminster.

About Axminster, Devon

Axminster EX13 has a population of 5,761 and is located in the county of Devon. Devon has a population of 795,012 people.

Who supplies my water in Axminster?

Axminster water services are supplied by South West Water. In the table below are the contact numbers for South West Water, and Wessex Water:

Getting in touch with your water suppliers for Axminster

Ringing a contact number for South West Water or Wessex Water is one of many options to deal with your Axminster water account.

South West Water contact numbers

Below, you can find the principal contact numbers for South West Water general enquiries and emergencies.

South West Water phone number South West Water Emergency phone number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Wessex Water contact numbers

Below, you can find the principal contact numbers for Wessex Water general enquiries and emergencies.

Wessex Water phone number Wessex Water Emergency phone number
0345 600 3 600 0345 600 4600
Mon-Fri 8am-8pm, Sat 8am-2pm, Emergencies 24/7/365

Write to South West Water or Wessex Water

You can also get in touch with South West Water or Wessex Water, you have the choice of posting a letter or sending an email. You can also submit your request on the South West Water or Wessex Water website.

South West Water

If you prefer to send a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR

Wessex Water

If you prefer to send a letter to Wessex Water can do so by writing to the Wessex Water address below:

Wessex Water Address
Claverton Down
Bath
BA2 7WW

If you want to email Wessex Water, you must use the following email address:

Wessex Water Email Address
info@wessexwater.co.uk

Price of water in Axminster

Water bill in Axminster

Water rates in Axminster will vary depending on if your home has a water meter or not. You can easily check if your Axminster water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Axminster water rates will have a meter number listed on their water bills.

Metered Customers in Axminster

Customers that have a water meter at their Axminster house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of South West Water or Wessex Water. While the variable charges cover the usage at your Axminster home.

Unmetered Customers in Axminster

Customers that don't have a water meter at their Axminster home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Axminster home.

As an unmetered customer, the rate you pay for water in Axminster is going to be based on the rateable value of your home. The rateable value calculation of your Axminster water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, getting a water meter for your Axminster might work out cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Axminster?

The average water bill Axminster residents are being charged can differ between suppliers in your area. The table below shows the average water bill by supplier:

Supplier Average Monthly Water Bill Average Annual Water Bill
South West Water £18.17 £218
Wessex Water £19.83 £238
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How do I pay my Axminster water bill?

You will first need to register with South West Water or Wessex Water. After you register your details with South West Water or Wessex Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Axminster bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your South West Water or Wessex Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Axminster?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Axminster EX13, your water suppliers are South West Water and Wessex Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Axminster Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Axminster have about their water supply.

Frequently Asked Questions About Water in Axminster

Is tap water in Axminster safe to drink?

Yes! You can drink the tap water in Axminster. You can rest assured that Axminster water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Axminster water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Axminster water to make it drinkable.

Where does the water in Axminster come from?

There are three main sources of water that supply Axminster:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Axminster

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Axminster is more than 201ppm, this means the water in Axminster is rated as hard water.

What does this mean?

The water supply to your home in Axminster contains a higher amount of hard water minerals. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Axminster.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Axminster No Water

If you don't have any running water in your Axminster home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Axminster.

If there is no water at your Axminster home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Axminster.

If you don't have any cold water, not even a trickle, contact South West Water or Wessex Water for advice. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the South West Water or Wessex Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of South West Water or Wessex Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Axminster water leak or flooding

Axminster water problems can include anything from a leak, a burst water main, or flooding in your Axminster home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Axminster property, you must do one of the following as soon as possible:

  1. Ring South West Water or Wessex Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the South West Water or Wessex Water website and fill out the online form.

Why does the water in Axminster taste strange?

If you notice a change in taste or smell with your Axminster water this could be down to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Axminster water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Axminster water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with South West Water or Wessex Water using the contact information above.

Broadband Speed in Axminster EX13

Axminsterinternet connected globe

The speed of your internet connection at your Axminster home is dependant upon several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test the speed of your connection and find out how it compares to the average broadband speed for Axminster with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Axminster Average Download Speed Axminster Average Upload Speed
46.57 Mbps 14.57 Mbps
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The type of internet connection you have can affect your download and upload speed in Axminster. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection available.

What to look for when choosing an internet provider in Axminster?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider could feel daunting. Worry not, let's take a look at the top four points that you should consider when choosing an internet provider in Axminster.

Availability

The first thing you need to think about before choosing an internet provider in Axminster is what's available. Most homes in Axminster should be able to enjoy fibre or 'superfast' connections, customers who live in a rural location may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH since developers often install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Axminster?

  • Fibre broadband
    • This is the fastest available internet connection in Axminster
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Axminster homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Limited availability in some parts of Axminster.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Axminster.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Axminster broadband cost

Axminster broadband bill

Another important consideration is the price you pay for broadband in Axminster. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price is often for a limited period. You should always look in the fine print of the deal before you sign up to a internet service in Axminster. Some providers will raise the price even whilst you're in contract. We reported recently on the BT price hike that has affected millions of customers.

Axminster Broadband Reliability

The reliability of the broadband connection is in Axminster should also be considered, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to keep up to date with work your work is a priority.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Axminster home is something to think about.

Axminster broadband technical support

Lastly, the customer support of your Axminster broadband connection is really important. Hopefully you shouldn't have to get in touch with your internet service provider, but should the need to contact them arises a provider with excellent customer service that deals with your query quickly and efficiently should be considered when making a decision for a broadband internet provider in Axminster.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Axminster have about broadband internet.

Broadband FAQs

How fast is the broadband in Axminster?

The average speed of broadband in Axminster is:

Axminster Average Download Speed Axminster Average Upload Speed
46.57 Mbps 14.57 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Axminster, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Axminster home. This means it's very fast and extremely reliable. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

It really does depend on how you will use the internet. Take a look at this table to find out the kind of broadband speed you should pick when signing up for broadband in Axminster.

Frequent internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the landline area code in Axminster

Corded telephone area code Axminster

The telephone dialling code, sometimes called the area code, for Axminster is 01297. If you're calling somebody in Axminster, and you are not in the same area, you must add 01297 to the number you're calling.

How much does an 01297 Axminster call cost?

If you have calls included with your landline or mobile tariff, the cost of the call is likely to be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you don't know whether you have calls included in your tariff, you should ask your provider before making the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Axminster

Residents in Axminster can choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas will always be supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Axminster home to the gas and electricity networks.

In many cases you will never need to ever contact the Axminster distribution network operator, but if you do, you can easily find out which DNO is responsible for Axminster in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Axminster

The electricity distribution network operator for Axminster is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsupplies@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Axminster

There are no power plants within a 10 mile radius of Axminster.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Axminster

If you've ever wondered which municipalities are nearby Axminster, in the below table you will find the five closest municipalities to Axminster.

Closest five municipalities to Axminster
Municipality Distance from Axminster
Colyton 7.15 miles
Lyme Regis 7.39 miles
Honiton 9.02 miles
Ilminster 9.36 miles