Utilities in <u>Basildon

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Your Complete Guide to Utilities in Basildon

If you just moved and have some questions about Basildon? Our utilities guide to Basildon will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Basildon water and sewerage. Keep reading to learn everything about utilities in Basildon.

About Basildon, Essex

Basildon SS13 has a population of 107,123 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Basildon?

Basildon water utilities are supplied by Anglian Water. In the table below are the contact numbers for Anglian Water, and Essex & Suffolk Water:

Getting in touch with your water suppliers for Basildon

Speaking to an advisor at Anglian Water or Essex & Suffolk Water is one of many options to deal with your Basildon water problems.

Anglian Water phone numbers

Below, you can find the principal phone numbers for Anglian Water general enquiries and emergencies.

Anglian Water contact number Anglian Water Emergency contact number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water phone numbers

Below, you can find the principal phone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water contact number Essex & Suffolk Water Emergency contact number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

You can also get in touch with Anglian Water or Essex & Suffolk Water, you have the choice of posting a letter or sending an email. You can even send your message through the Anglian Water or Essex & Suffolk Water website.

Anglian Water

If you prefer to send a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you want to email Anglian Water, you should use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to send a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Essex & Suffolk Water, you should use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Cost of water in Basildon

Water bill in Basildon

Water rates in Basildon are based on if your home has a water meter or not. You can easily check if your Basildon water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Basildon water rates will have a meter number listed on their water bills.

Metered Customers in Basildon

Customers with a water meter at their Basildon property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. While the variable charges cover the usage at your Basildon home.

Unmetered Customers in Basildon

Customers that don't have a water meter at their Basildon home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Basildon home.

As an unmetered customer, the rate you pay for water in Basildon is based on the rateable value of your home. The rateable value part of your Basildon water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, having a water meter installed at your Basildon might work out cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Basildon?

The average water bill Basildon residents are charged will depend on which water company supplies your home. The table below shows the average water bill by supplier:

Supplier Average Water Bill Monthly Average Annual Water Bill
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my Basildon water bill?

You will first need to register with Anglian Water or Essex & Suffolk Water. Once you've registered an account with Anglian Water or Essex & Suffolk Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Basildon bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Basildon?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Basildon SS13, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Basildon Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Basildon have about their water supply.

Frequently Asked Questions About Water in Basildon

Is the tap water in Basildon safe to drink?

Yes! The tap water is safe to drink in Basildon. You can rest assured that Basildon water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Basildon water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Basildon water to make it drinkable.

Where does the water in Basildon come from?

There are three main sources of water that supply Basildon:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Basildon

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Basildon is more than 201ppm, this means the water in Basildon is rated as hard water.

What does this mean?

The water being supplied to your home in Basildon contains slightly elevated levels of minerals that cause hard water. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

Adding a softener to the water is recommended in Basildon.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Basildon No Water

If you don't have any running water in your Basildon home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Basildon.

If there is no water at your Basildon home, is the problem no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Basildon.

If you don't have any cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for assistance. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Anglian Water or Essex & Suffolk Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Anglian Water or Essex & Suffolk Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Basildon water leak or flooding

Basildon water problems can include anything from a burst water main or flooding, to a leak in your Basildon home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Basildon property, you need to do one of the following as quickly as you can:

  1. Ring Anglian Water or Essex & Suffolk Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Anglian Water or Essex & Suffolk Water website and fill out the online form.

Why does the water in Basildon taste strange?

If you notice a change in taste or smell with your Basildon water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Basildon water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Basildon water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Anglian Water or Essex & Suffolk Water using the contact information above.

Broadband Speed in Basildon SS13

Basildoninternet connected globe

The speed of your broadband connection at your Basildon home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and find out how it compares to the average broadband speed for Basildon with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Basildon Average Download Speed Basildon Average Upload Speed
76.25 Mbps 15.40 Mbps
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The internet connection type you have can have an effect on the speed you get in Basildon. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of UK households.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it is the only means of connection available.

What should you consider when searching for a broadband provider in Basildon?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider could feel daunting. To ease the pressure, let's take a look at the top four points that you should consider when searching for a broadband provider in Basildon.

Availability

The first thing to consider whilst searching for a broadband provider in Basildon is the issue of availability. Most homes in Basildon should be able to enjoy fibre or 'superfast' connections, people outside a built-up area could face issues getting access to the fastest internet.

That being said, homes that have been built recently should be able to enjoy access to the FTTH since developers often install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Basildon?

  • Fibre broadband
    • This is fastest connection that's currently available in Basildon
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Basildon homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Basildon.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Basildon.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Basildon broadband cost

Basildon broadband bill

You should also think about the price you pay for broadband in Basildon. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the fine print of the deal before you sign up to a internet service in Basildon. There are some providers that will increase the price you pay whilst you're in contract. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Basildon Broadband Reliability

The reliability of the broadband connection is in Basildon also needs consideration, with many of us working from home full-time or just a few days per week, knowing you have a reliable broadband connection to keep up to date with work your work is really important.

The times when we're not working we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Basildon home will be an important thing to consider.

Basildon broadband customer support

Finally, the customer support of your Basildon broadband connection is really important. You might never need to get in touch with your internet service provider, but should the need to contact them arises then having solid customer service that is able to solve your issue efficiently and quickly should be considered when making a decision for a broadband internet provider in Basildon.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Basildon ask about their broadband.

Broadband Internet FAQs

How fast is the broadband in Basildon?

The average speed of broadband in Basildon is:

Basildon Average Download Speed Basildon Average Upload Speed
76.25 Mbps 15.40 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Basildon, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Basildon house. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of homes in the UK .

How fast internet should my internet be?

That would depend on how you will use the internet. Have a look at the following table for a general idea which speed you should pick when getting connected in Basildon.

Frequent internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in Basildon

Corded telephone area code Basildon

The telephone area code, sometimes called the landline dialling code, for Basildon is 01268. If you're calling somebody in Basildon, and you're located in a different region, you should add 01268 to the number you're calling.

How much does an 01268 Basildon call cost?

If you have calls included with your landline or mobile, the phone call will probably be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you don't know whether you have calls included in your tariff, please check with your provider before calling so you don't find unexpected charges on your telephone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Basildon

People living in Basildon can choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas is supplied and maintained by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Basildon home to the electricity grid and gas networks.

Most of the time you will never need to ever contact the Basildon distribution network operator, but should the need arise, you can quickly find out which DNO covers Basildon in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Basildon

The electricity distribution network operator for Basildon is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Basildon

There are no power plants within a 10 mile radius of Basildon.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Towns and Cities Near Basildon

If you've ever wondered which municipalities are within reach of Basildon, in the below table you will find the five closest municipalities to Basildon.

Closest five municipalities to Basildon
Municipality Distance from Basildon
South Benfleet 2.06 miles
Thundersley 2.06 miles
Stanford-le-Hope 3.12 miles
Corringham 3.12 miles