Utilities in <u>Benthall

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Your Complete Guide to Utilities in Benthall

If you just moved and have some questions about Benthall? Our complete guide to utilities in Benthall is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Benthall water and sewerage. Keep reading to learn everything about utilities in Benthall.

About Benthall, Northumberland

Benthall NE67 is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Benthall?

Benthall water services are supplied by Northumbrian Water. Here are the main contact numbers for Northumbrian Water:

Getting in touch with your water supplier for Benthall

Calling a phone number for Northumbrian Water is one of many options to discuss your Benthall water issues.

In the table below we have listed the main contact numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water contact number Northumbrian Water Emergency contact number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

You can also write to Northumbrian Water, either by email or with a letter in the post. You can also send your request via the Northumbrian Water website.

If you prefer to send a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

Customers that would rather email Northumbrian Water, you must use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Water rates in Benthall

Water bill in Benthall

Water rates in Benthall will vary depending on if your home has a water meter or not. It's easy to find out if your Benthall water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Benthall water rates will have a meter number listed on their water bills.

Metered Customers in Benthall

Customers with a water meter at their Benthall home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. Whilst the variable charges cover the consumption at your Benthall home.

Unmetered Customers in Benthall

Customers who don't have a meter at their Benthall home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Benthall home.

Water rates for unmetered customers in Benthall is based on the rateable value of your home. The rateable value calculation of your Benthall water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, getting a water meter for your Benthall could be cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Benthall?

The average water bill Benthall residents are charged is £14.83 each month, that's £178 per year.

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How do I pay my Benthall water bill?

You will first need to register with Northumbrian Water. After you register your details with Northumbrian Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Benthall bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Northumbrian Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Benthall?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Benthall NE67, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Benthall Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Benthall have about their water supply.

Frequently Asked Questions About Water in Benthall

Is the tap water in Benthall safe to drink?

Yes! It's safe to drink the tap water in Benthall. You can rest assured that Benthall water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Benthall water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Benthall water to make it drinkable.

Where does the water in Benthall come from?

There are three main sources of water that supply Benthall:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Benthall

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Benthall is below 60ppm, this means the water in in Benthall is rated as soft water.

What does this mean?

The water supply to your home in Benthall contains low levels of minerals that cause hard water. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which extends their lifespan.

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Water softener isn't needed at your home in Benthall.

Benthall No Water

If there isn't any running water in your Benthall home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Benthall.

If there is no water at your Benthall home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Benthall.

If there is no cold water, not even a trickle, contact Northumbrian Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Northumbrian Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Northumbrian Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Benthall water leak or flooding

Benthall water problems could be anything from a burst water main or flooding, to a leak in your Benthall home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Benthall property, you need to do one of the following as quickly as you can:

  1. Contact Northumbrian Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Northumbrian Water website and complete the online form to report the issue.

Why does the water in Benthall taste strange?

If you find the taste or smell is different with your Benthall water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Benthall water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Benthall water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Northumbrian Water on the contact details above.

Broadband Speed in Benthall NE67

Benthallinternet connected globe

The speed of your internet connection at your Benthall home depends on several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test your internet speed and see if it matches the average broadband speed for Benthall with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Benthall Average Download Speed Benthall Average Upload Speed
42.10 Mbps 10.60 Mbps
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The type of internet connection you have can affect your download and upload speed in Benthall. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, but for some customers in remote areas it is the only means of connection that's available.

Things to consider when searching for a broadband provider in Benthall?

These days, the internet is as important as other essential utilities, perhaps more important. Which means picking a reliable provider for your internet might seem daunting at first. Don't worry, let's take a look at the top four points worth considering before searching for a broadband provider in Benthall.

Availability

The first thing you need to think about when searching for a broadband provider in Benthall is what's available. The majority of homes in Benthall should be able to enjoy fibre or 'superfast' broadband connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What are the different types of connection in Benthall?

  • Fibre broadband
    • This is the fastest available internet connection in Benthall
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Benthall homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Benthall.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Benthall.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Benthall broadband cost

Benthall broadband bill

You also need to consider the monthly cost of broadband in Benthall. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, but the price can quickly increase. It's important to read the small print of the offer before you sign up to a internet service in Benthall. Some providers may even increase the price before your contract has finished. For example, recently there was a BT price hike which affects millions of BT customers.

Benthall Broadband Reliability

How reliable the broadband is in Benthall should also be considered, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

Then in our freetime we're streaming movies or playing online games with friends which without a reliable broadband connection at your Benthall home is going to be important.

Benthall broadband customer support

Lastly, the technical support for your Benthall internet connection is extremely important. There's a good chance you will never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem quickly and efficiently is definitely something worth considering when making a decision for a broadband internet provider in Benthall.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Benthall ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Benthall?

The average internet speed in Benthall is:

Benthall Average Download Speed Benthall Average Upload Speed
42.10 Mbps 10.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Benthall, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Benthall house. This means it's very fast and extremely reliable. At present, 31.83% of houses in the UK .

What broadband speed do I need?

That would depend on what kind of internet user you are. Take a look at this table for a general idea what sort of download speed you should pick for a broadband service in Benthall.

Frequent internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Benthall

Corded telephone area code Benthall

The telephone area code, sometimes called the landline dialling code, for Benthall is 01665. If you're calling somebody in Benthall, and you are not in the same area, you will need to add 01665 to the number you're calling.

How much does an 01665 Benthall call cost?

If you have a call plan with your mobile or landline tariff, the phone call is likely to be included in that tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you don't know whether you have a plan that includes calls, you should ask your provider before you make the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity in Benthall

Residents of Benthall are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas is maintained and supplied by the network operator for the region.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Benthall home to the gas and electricity networks.

Most of the time you won't need to speak to the Benthall distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Benthall below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Benthall

The electricity distribution network operator for Benthall is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Benthall

There are no power plants within a 10 mile radius of Benthall.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Municipalities Near Benthall

Perhaps you're wondering which towns and cities are close to Benthall, in the below table you will find the five nearest towns and cities to Benthall.

Closest five municipalities to Benthall
Municipality Distance from Benthall
Seahouses 2.68 miles
Bamburgh 4.53 miles
Embleton 6.1 miles
Alnwick 6.1 miles
Alnmouth 6.1 miles