Utilities in <u>Berwick-upon-Tweed

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A Complete Guide to Utilities in Berwick-upon-Tweed

If you just moved and have some questions about Berwick-upon-Tweed? Our complete guide to utilities in Berwick-upon-Tweed will help you to find out everything about broadband, area codes, power generation and energy distributors, and Berwick-upon-Tweed water and sewerage. Keep reading to learn everything about utilities in Berwick-upon-Tweed.

About Berwick-upon-Tweed, Northumberland

Berwick-upon-Tweed TD15 has a population of 13,265 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Berwick-upon-Tweed?

Berwick-upon-Tweed water services are provided by Scottish Water. In the table below are the contact numbers for Scottish Water:

How to get in touch with the water supplier in Berwick-upon-Tweed

Ringing a contact number for Scottish Water is one of many options to discuss your Berwick-upon-Tweed water account.

Below, you can find the principal phone numbers for Scottish Water general enquiries and emergencies.

Scottish Water telephone number Scottish Water Emergency telephone number
0800 077 8778 0800 077 8778
24/7/365
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Write to Scottish Water

You can also get in touch with Scottish Water, either by email or with a letter in the post. You can even send your message through the Scottish Water website.

If you prefer to write a letter to Scottish Water can do so by writing to the Scottish Water address below:

Scottish Water Address
Head Office, Castle House, 6 Castle Drive
Dunfermline
KY11 8GG

Customers that would rather email Scottish Water, you should use the following email address:

Scottish Water Email Address
help@scottishwater.co.uk

Water rates in Berwick-upon-Tweed

Water bill in Berwick-upon-Tweed

Water rates in Berwick-upon-Tweed will vary depending on if your home has a water meter or not. You can easily check if your Berwick-upon-Tweed water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Berwick-upon-Tweed water rates will have a meter number listed on their water bills.

Metered Customers in Berwick-upon-Tweed

Customers who have a water meter installed at their Berwick-upon-Tweed property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Scottish Water. While the variable charges cover the usage at your Berwick-upon-Tweed home.

Unmetered Customers in Berwick-upon-Tweed

Customers without a meter at their Berwick-upon-Tweed home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Berwick-upon-Tweed home.

The rate unmetered customers pay for water in Berwick-upon-Tweed is based on the rateable value of your home. The rateable value of your Berwick-upon-Tweed water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, getting a water meter for your Berwick-upon-Tweed may save you money.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How do I pay my Berwick-upon-Tweed water bill?

First, you must sign up and register with Scottish Water. Once you've registered an account with Scottish Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Berwick-upon-Tweed bill. While some customers like an annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Scottish Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Berwick-upon-Tweed?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Berwick-upon-Tweed TD15, your water supplier is Scottish Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Berwick-upon-Tweed Water Frequently Asked Questions

Below we have answered some common questions that customers in Berwick-upon-Tweed have about their water supply.

Frequently Asked Questions About Water in Berwick-upon-Tweed

Is tap water in Berwick-upon-Tweed safe to drink?

Yes! The tap water is safe to drink in Berwick-upon-Tweed. You can rest assured that Berwick-upon-Tweed water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Berwick-upon-Tweed water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Berwick-upon-Tweed water to make it drinkable.

Where does the water in Berwick-upon-Tweed come from?

There are three main sources of water that supply Berwick-upon-Tweed:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Berwick-upon-Tweed

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Berwick-upon-Tweed is less than 60ppm, that means the water hardness in in Berwick-upon-Tweed is rated as soft water.

What does this mean?

The water supply to your home in Berwick-upon-Tweed contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which means they should last longer.

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You don't need to add a water softener to the water in Berwick-upon-Tweed.

Berwick-upon-Tweed No Water

If there isn't any running water in your Berwick-upon-Tweed home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Berwick-upon-Tweed.

If there is no water at your Berwick-upon-Tweed home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Berwick-upon-Tweed.

If your home has no cold water, not even a trickle, contact Scottish Water for help. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Scottish Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Scottish Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Berwick-upon-Tweed water leak or flooding

Berwick-upon-Tweed water problems might include anything from a burst water main or flooding, to a leak in your Berwick-upon-Tweed home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Berwick-upon-Tweed property, you must do one of the following as soon as possible:

  1. Ring Scottish Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Scottish Water website and fill out the online form.

Why does the water in Berwick-upon-Tweed taste strange?

If you detect a difference in smell or taste of your Berwick-upon-Tweed water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Berwick-upon-Tweed water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Berwick-upon-Tweed water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Scottish Water via the contact channels listed above.

Broadband in Berwick-upon-Tweed TD15

Berwick-upon-Tweedinternet connected globe

The speed of your broadband connection at your Berwick-upon-Tweed home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and find out how it compares to the average broadband speed for Berwick-upon-Tweed with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Berwick-upon-Tweed Average Download Speed Berwick-upon-Tweed Average Upload Speed
42.10 Mbps 10.60 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Berwick-upon-Tweed. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK it is the only means of connection that's available.

What to look for when picking a broadband provider in Berwick-upon-Tweed?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, we've covered four main points worth considering before picking a broadband provider in Berwick-upon-Tweed.

Availability

The first thing to consider when picking a broadband provider in Berwick-upon-Tweed is what's available. Most homes in Berwick-upon-Tweed should be able to enjoy superfast' or fibre connections, those living in rural homes could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Berwick-upon-Tweed?

  • Fibre broadband
    • This is the fastest type of connection you can get in Berwick-upon-Tweed
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Berwick-upon-Tweed homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Berwick-upon-Tweed.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Berwick-upon-Tweed.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Berwick-upon-Tweed broadband cost

Berwick-upon-Tweed broadband bill

Another important consideration is how much it costs for the broadband in Berwick-upon-Tweed. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the fine print of the deal before you sign up to a internet connection in Berwick-upon-Tweed. There are some providers that will increase the price you pay during the initial contract period. We reported recently on the BT price hike which will be felt by millions of BT customers.

Berwick-upon-Tweed Broadband Reliability

The reliability of the broadband connection is in Berwick-upon-Tweed must also be considered, with many of us working from home full-time or just a few days per week, having a reliable internet connection to stay in touch with work is a priority.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Berwick-upon-Tweed home is something to think about.

Berwick-upon-Tweed broadband customer service

Finally, the customer support of your Berwick-upon-Tweed broadband connection is extremely important. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that can deal with your problem quickly and efficiently should be considered when making a decision for a broadband internet provider in Berwick-upon-Tweed.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Berwick-upon-Tweed have about their internet connection.

Broadband Internet FAQs

Is the internet fast in Berwick-upon-Tweed?

The average speed of broadband in Berwick-upon-Tweed is:

Berwick-upon-Tweed Average Download Speed Berwick-upon-Tweed Average Upload Speed
42.10 Mbps 10.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Berwick-upon-Tweed, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Berwick-upon-Tweed home. This means it's very fast and extremely reliable. At the time of writing, 31.83% of homes in the UK .

What broadband speed do I need?

That would depend on what kind of internet user you are. Check out the table below to find out the kind of broadband speed you should pick when signing up for broadband in Berwick-upon-Tweed.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the landline area code in Berwick-upon-Tweed

Corded telephone area code Berwick-upon-Tweed

The landline area code, sometimes called the dialling code, for Berwick-upon-Tweed is 01806. When making a call to someone in Berwick-upon-Tweed, and you are not in the same area, you must add 01806 to the number you're calling.

How much does an 01806 Berwick-upon-Tweed call cost?

If you have a call plan with your landline or mobile tariff, then the call cost will probably be included with your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before you make the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Berwick-upon-Tweed

People living in Berwick-upon-Tweed are able to choose their gas and electricity supplier, but whichever supplier they are with, the gas and electricity is going to be distributed and taken care of by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Berwick-upon-Tweed home to the gas and electricity networks.

In many cases you will never need to ever contact the Berwick-upon-Tweed distribution network operator, but if you do, you can easily find out which DNO is responsible for Berwick-upon-Tweed right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Berwick-upon-Tweed

The electricity distribution network operator for Berwick-upon-Tweed is SP Energy Networks - Central & Southern Scotland. You can find the SP Energy Networks - Central & Southern Scotland contact details in the table below:

SP Energy Networks - Central & Southern Scotland Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 092 9290
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 320 St Vincent St
Glasgow

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Berwick-upon-Tweed

There are no power plants within a 10 mile radius of Berwick-upon-Tweed.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Berwick-upon-Tweed

Perhaps you're wondering which towns and cities are within reach of Berwick-upon-Tweed, in the table below you can see the five nearest towns and cities to Berwick-upon-Tweed.

Closest five municipalities to Berwick-upon-Tweed
Municipality Distance from Berwick-upon-Tweed
Coldstream 6.57 miles
Cornhill-on-Tweed 6.57 miles
Duns 8.93 miles
Eyemouth 10.11 miles
Belford 10.84 miles