Utilities in <u>Bourne End

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A Complete Guide to Utilities in Bourne End

Are you moving and want to know more about Bourne End? Our utilities guide to Bourne End is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Bourne End water and sewerage. Keep reading to learn everything about utilities in Bourne End.

About Bourne End, Hertfordshire

Bourne End HP1 has a population of 233 and is located in the county of Hertfordshire. Hertfordshire has a population of 1,184,365 people.

Who supplies my water in Bourne End?

Bourne End water utilities are supplied by Affinity Water. Here are the main contact numbers for Affinity Water, and Thames Water:

How to get in touch with the water suppliers in Bourne End

Calling a phone number for Affinity Water or Thames Water is one of many contact methods to deal with your Bourne End water issues.

Affinity Water phone numbers

In the table below you will find the phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water phone numbers

In the table below you will find the phone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

You can also get in touch with Affinity Water or Thames Water, by composing a letter or sending an email. You can also send your request via the Affinity Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Bourne End

Water bill in Bourne End

Water rates in Bourne End are based on if your home has a water meter or not. You can easily find out whether your Bourne End water rates are metered or unmetered rates by checking your water bill or by getting in touch with the supplier. Homes with metered Bourne End water rates will have a meter number listed on their water bills.

Metered Customers in Bourne End

Customers who have a water meter installed at their Bourne End home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. Whilst the variable charges cover the consumption at your Bourne End home.

Unmetered Customers in Bourne End

Customers who don't have a meter at their Bourne End home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Bourne End home.

As an unmetered customer, the rate you pay for water in Bourne End will be based on the rateable value of your home. The rateable value calculation of your Bourne End water rates would have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, getting a water meter for your Bourne End might work out cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Bourne End?

The average water bill Bourne End residents are billed can differ between suppliers in your area. The table below shows the average water bill by supplier:

Supplier Average Water Bill Monthly Average Annual Water Bill
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Bourne End water bill?

First of all, you will need to register with Affinity Water or Thames Water. After you've registered with Affinity Water or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Bourne End bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Affinity Water or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Bourne End?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Bourne End HP1, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Bourne End Water Frequently Asked Questions

Below we have answered some common questions that customers in Bourne End have about their water supply.

Frequently Asked Questions About Water in Bourne End

Is the tap water in Bourne End safe to drink?

Yes! The tap water is safe to drink in Bourne End. You can rest assured that Bourne End water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Bourne End water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Bourne End water to make it drinkable.

Where does the water in Bourne End come from?

There are three main sources of water that supply Bourne End:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Bourne End

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Bourne End is over 276ppm, that means the water hardness in Bourne End is rated as very hard water.

What does this mean?

The water being supplied to your home in Bourne End contains slightly elevated levels of minerals that cause hard water. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Bourne End.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Bourne End No Water

If you have no water in your Bourne End home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Bourne End.

If there is no water at your Bourne End home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Bourne End.

If your home has no cold water, not even a trickle, contact Affinity Water or Thames Water for help. You can also try the following:

  1. Check the "In Your Area" sections of the Affinity Water or Thames Water website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Affinity Water or Thames Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Bourne End water leak or flooding

Bourne End water problems can include anything from flooding or a leak, to a burst water main in your Bourne End home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Bourne End property, you must do one of the following as soon as possible:

  1. Call Affinity Water or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Affinity Water or Thames Water website and complete the online form to report the issue.

Why does the water in Bourne End taste strange?

If you notice a change in taste or smell with your Bourne End water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Bourne End water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to Bourne End water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Affinity Water or Thames Water using the contact information above.

Internet in Bourne End HP1

Bourne Endinternet connected globe

The broadband speed you get at your Bourne End home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Location of the router in your home
  • Using wi-fi or ethernet connection
  • Which provider you have

Test your internet speed and see how it compares to the average broadband speed for Bourne End with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Bourne End Average Download Speed Bourne End Average Upload Speed
91.35 Mbps 15.90 Mbps
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The internet connection type you have can affect the speed you get at your home in Bourne End. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection available.

Things to consider when choosing an internet provider in Bourne End?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. That means choosing an internet service provider can be unnerving. Don't worry, we've covered four main points to think about when choosing an internet provider in Bourne End.

Availability

The first thing to consider before choosing an internet provider in Bourne End is the issue of availability. Whilst many homes in Bourne End should have access to superfast' or fibre connections, those living in rural homes may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Bourne End?

  • Fibre broadband
    • This is fastest connection that's currently available in Bourne End
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Bourne End homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Bourne End.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Bourne End.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Bourne End broadband cost

Bourne End broadband bill

You should also think about the price you pay for broadband in Bourne End. You will see many broadband providers are offering a low cost deal for new customers, however you might find the rate suddenly goes up. It's important to read the terms and conditions of the deal before you sign up to a broadband connection in Bourne End. There are some providers that will increase the price you pay during the initial contract period. For example, recently there was a BT price hike which will be felt by millions of BT customers.

Bourne End Broadband Reliability

The reliability of broadband in Bourne End also needs consideration, with so many people that work from home either full-time or part-time, having a reliable internet connection to stay in touch with work is really important.

Then in our freetime we're watching movies online or gaming online meaning without an internet connection that's reliable at your Bourne End home is going to be important.

Bourne End broadband technical support

Finally, the customer service of your Bourne End broadband connection is of utmost importance. There's a good chance you will never need to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that deals with your query efficiently and quickly is a strong plus when selecting an internet provider in Bourne End.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Bourne End have about their internet connection.

Broadband Frequently Asked Questions

What's the average broadband speed in Bourne End?

The average internet speed in Bourne End is:

Bourne End Average Download Speed Bourne End Average Upload Speed
91.35 Mbps 15.90 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Bourne End, it's then connected to your house through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Bourne End property. This means it's very fast and extremely reliable. Currently, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on how you will use the internet. Check out the table below for a rough guide to the kind of broadband speed you should pick when getting connected in Bourne End.

Usual Internet habits Recommended Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels further, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone dialling code of Bourne End

Corded telephone area code Bourne End

The landline area code, sometimes called the dialling code, for Bourne End is 01806. When making a call to someone in Bourne End, and you're located in a different region, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Bourne End call cost?

If you have calls included with your mobile or landline tariff, the cost of the call will probably be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Bourne End

Residents of Bourne End are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the gas and electricity is going to be maintained and supplied by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Bourne End home to the electricity grid and gas networks.

In many cases you won't need to contact the Bourne End distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Bourne End in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Bourne End

The electricity distribution network operator for Bourne End is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Bourne End

There are no power plants within a 10 mile radius of Bourne End.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as hydro, solar, wind, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Bourne End

You might be wondering which municipalities are close to Bourne End, in the table below you can see the closest five municipalities to Bourne End.

Closest five municipalities to Bourne End
Municipality Distance from Bourne End
Grove Hill 0.76 miles
Leverstock Green 3.12 miles
Hemel Hempstead 3.12 miles
Flaunden 3.12 miles