Utilities in <u>Bracknell

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Your Complete Guide to Utilities in Bracknell

If you just moved and have some questions about Bracknell? Our utilities guide to Bracknell is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Bracknell water and sewerage. Keep reading to learn everything about utilities in Bracknell.

About Bracknell, Berkshire

Bracknell RG12 has a population of 77,256 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Bracknell?

Bracknell water services are provided by Affinity Water. Here are the main contact numbers for Affinity Water, South East Water, and Thames Water:

How to get in touch with the water suppliers in Bracknell

Ringing a contact number for Affinity Water, South East Water or Thames Water is one of many options to deal with your Bracknell water issues.

Affinity Water contact numbers

In the table below you will find the contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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South East Water contact numbers

In the table below you will find the contact numbers for South East Water general enquiries and emergencies.

South East Water phone number South East Water Emergency phone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Thames Water contact numbers

In the table below you will find the contact numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Ringing a contact number for Affinity Water, South East Water, Thames Water, or is one of many options to deal with your Bracknell water issues.

Write to Affinity Water, South East Water or Thames Water

You can also write to Affinity Water, South East Water or Thames Water, by composing a letter or sending an email. You can even send your message through the Affinity Water, South East Water or Thames Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Bracknell

Water bill in Bracknell

Water rates in Bracknell depend on whether your home has a water meter or not. You can easily check if your Bracknell water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Bracknell water rates will have a meter number listed on their water bills.

Metered Customers in Bracknell

Customers with a water meter at their Bracknell house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, or Thames Water. While the variable charges cover the usage at your Bracknell home.

Unmetered Customers in Bracknell

Customers that don't have a water meter at their Bracknell home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Bracknell home.

Water rates for unmetered customers in Bracknell is based on the rateable value of your home. The rateable value of your Bracknell water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, getting a water meter for your Bracknell could be cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Bracknell?

The average water bill Bracknell residents are billed will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Annually
Affinity Water £16.67 £200
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Bracknell water bill?

First of all, you will need to register with Affinity Water, South East Water, or Thames Water. After you register your details with Affinity Water, South East Water, or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Bracknell bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water, South East Water, or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Bracknell?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Bracknell RG12, your water suppliers are Affinity Water, South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Bracknell Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Bracknell have about their water supply.

Frequently Asked Questions About Water in Bracknell

Is the tap water in Bracknell safe to drink?

Yes! You can drink the tap water in Bracknell. You can rest assured that Bracknell water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Bracknell water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Bracknell water to make it drinkable.

Where does the water in Bracknell come from?

There are three main sources of water that supply Bracknell:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Bracknell

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Bracknell is more than 276ppm, this means the water in Bracknell is rated as very hard water.

What does this mean?

The water being supplied to your home in Bracknell contains a higher amount of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Bracknell.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Bracknell No Water

If you don't have any running water in your Bracknell home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Bracknell.

If there is no water at your Bracknell home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Bracknell.

If your home has no cold water, not even a trickle, contact Affinity Water, South East Water, or Thames Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Affinity Water, South East Water, or Thames Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Affinity Water, South East Water, or Thames Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Bracknell water leak or flooding

Bracknell water problems could be anything from a burst water main or flooding, to a leak in your Bracknell home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Bracknell property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Affinity Water, South East Water, or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Affinity Water, South East Water, or Thames Water website and fill in the form to report the problem.

Why does the water in Bracknell taste strange?

If you notice a change in taste or smell with your Bracknell water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Bracknell water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Bracknell water.

If you have questions about your water's taste, smell, or appearance, you can speak to Affinity Water, South East Water, or Thames Water on the contact details above.

Internet in Bracknell RG12

Bracknellinternet connected globe

The speed of your internet connection at your Bracknell home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test your internet speed and see if it matches the average internet speed in Bracknell with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Bracknell Average Download Speed Bracknell Average Upload Speed
77.35 Mbps 15.75 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Bracknell. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

The slowest way to access the internet is ADSL, in some remote parts of the UK it is the only means of connection available.

Things to consider when choosing an internet provider in Bracknell?

These days, the internet is as important as other essential utilities, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, let's take a look at the top four points that you should consider when choosing an internet provider in Bracknell.

Availability

The first thing you need to think about whilst choosing an internet provider in Bracknell is the availability. Most homes in Bracknell can take advantage of superfast' or fibre connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH since developers often install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Bracknell?

  • Fibre broadband
    • This is the fastest type of connection you can get in Bracknell
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Bracknell homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Bracknell.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Bracknell.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Bracknell broadband value for money

Bracknell broadband bill

You also need to consider the monthly cost of broadband in Bracknell. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price is often for a limited period. It's important to read the small print of the offer when you sign up for a internet service in Bracknell. There are some providers that will increase the price you pay before your contract has finished. For example, recently there was a BT price hike that has affected millions of customers.

Bracknell Broadband Reliability

How reliable the broadband is in Bracknell must also be considered, with many of us working from home either full-time or part-time, we need to have a reliable internet connection to keep up to date with work your work is really important.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Bracknell home is going to be important.

Bracknell broadband technical support

Lastly, the customer service of your Bracknell internet connection is of utmost importance. You might never need to get in touch with your internet service provider, but should the need to contact them arises a provider with excellent customer service that is able to solve your issue in a fast and efficient manner should be considered when you choose a broadband provider in Bracknell.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Bracknell ask about their broadband.

Broadband FAQs

What's the average broadband speed in Bracknell?

The average speed of broadband in Bracknell is:

Bracknell Average Download Speed Bracknell Average Upload Speed
77.35 Mbps 15.75 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Bracknell, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Bracknell property. This means it's very fast and extremely reliable. At present, 31.83% of UK home .

What speed internet is best for me?

That would depend on what kind of internet user you are. Have a look at the following table for a rough guide to which speed you should choose for a broadband service in Bracknell.

Usual Internet habits Recommended Broadband Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the telephone dialling code of Bracknell

Corded telephone area code Bracknell

The telephone dialling code, sometimes called the area code, for Bracknell is 01344. If you're calling somebody in Bracknell, and you're located in a different region, you must add 01344 to the number you're calling.

How much does an 01344 Bracknell call cost?

If you have calls included with your mobile or landline tariff, the cost of the call is likely to be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you don't know whether you have calls included in your tariff, you should ask your provider before calling to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity in Bracknell

Residents in Bracknell are free to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas will always be supplied and maintained by the regional network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Bracknell home to the gas and electricity networks.

More often than not you won't need to speak to the Bracknell distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Bracknell below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Bracknell

The electricity distribution network operator for Bracknell is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Bracknell

There are no power plants within a 10 mile radius of Bracknell.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Near Bracknell

You might be wondering which municipalities are within reach of Bracknell, in the below table you will find the five closest municipalities to Bracknell.

Closest five municipalities to Bracknell
Municipality Distance from Bracknell
Wick Hill -
Winkfield 2.36 miles
Binfield 2.36 miles
Warfield 2.36 miles
Priestwood 2.36 miles