Utilities in <u>Bray

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Your Complete Guide to Utilities in Bray

Are you moving and want to know more about Bray? Our complete guide to utilities in Bray will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Bray water and sewerage. Keep reading to learn everything about utilities in Bray.

About Bray, Berkshire

Bray SL6 has a population of 9,110 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Bray?

Bray water services are supplied by Affinity Water. In the table below are the contact numbers for Affinity Water, South East Water, Southern Water, and Thames Water:

How to reach your water providers in Bray

Ringing a contact number for Affinity Water, South East Water or Southern Water is one of many contact methods to discuss your Bray water problems.

Affinity Water contact numbers

In the table below we have listed the main contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

South East Water contact numbers

In the table below we have listed the main contact numbers for South East Water general enquiries and emergencies.

South East Water contact number South East Water Emergency contact number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Southern Water contact numbers

In the table below we have listed the main contact numbers for Southern Water general enquiries and emergencies.

Southern Water contact number Southern Water Emergency contact number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Thames Water contact numbers

In the table below we have listed the main contact numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Ringing a contact number for Affinity Water is one of many contact methods to discuss your Bray water problems.

Write to Affinity Water, South East Water, Southern Water or Thames Water

You can also write to Affinity Water, South East Water, Southern Water or Thames Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Affinity Water, South East Water, Southern Water or Thames Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Southern Water

If you prefer to send a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you would like to email Southern Water, you can use the email address below:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Bray

Water bill in Bray

Water rates in Bray are based on if your home has a water meter or not. It's easy to find out if your Bray water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Bray water rates will have a meter number listed on their water bills.

Metered Customers in Bray

Customers that have a water meter at their Bray property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, Southern Water, or Thames Water. Whilst the variable charges cover the consumption at your Bray home.

Unmetered Customers in Bray

Customers that don't have a water meter at their Bray home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Bray home.

As an unmetered customer, the rate you pay for water in Bray will be based on the rateable value of your home. The rateable value of your Bray water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, getting a water meter for your Bray might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Bray?

The average water bill Bray residents are charged will depend on which water company supplies your home. The table below shows the average water bill by supplier:

Supplier Average Monthly Water Bill Average Annual Water Bill
Affinity Water £16.67 £200
South East Water £18.42 £221
Southern Water £14.25 £171
Thames Water £19.33 £232
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How do I pay my Bray water bill?

You will first need to register with Affinity Water, South East Water, Southern Water, or Thames Water. Once you've registered an account with Affinity Water, South East Water, Southern Water, or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Bray bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Affinity Water, South East Water, Southern Water, or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Bray?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Bray SL6, your water suppliers are Affinity Water, South East Water, Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Bray Water Frequently Asked Questions

Below we have answered some common questions that customers in Bray have about their water supply.

Frequently Asked Questions About Water in Bray

Is the tap water in Bray safe to drink?

Yes! You can drink the tap water in Bray. You can rest assured that Bray water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Bray water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Bray water to make it drinkable.

Where does the water in Bray come from?

There are three main sources of water that supply Bray:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Bray

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Bray is more than 276ppm, this means the water in Bray is rated as very hard water.

What does this mean?

The clean water supply to your home in Bray contains a higher amount of hard water minerals. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Bray.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Bray No Water

If you have no water in your Bray home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Bray.

If there is no water at your Bray home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Bray.

If your home has no cold water, not even a trickle, contact Affinity Water, South East Water, Southern Water, or Thames Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Affinity Water, South East Water, Southern Water, or Thames Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Affinity Water, South East Water, Southern Water, or Thames Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Bray water leak or flooding

Bray water problems can include anything from flooding or a leak, to a burst water main in your Bray home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Bray property, you need to do one of the following as quickly as you can:

  1. Ring Affinity Water, South East Water, Southern Water, or Thames Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Affinity Water, South East Water, Southern Water, or Thames Water website and fill in the form to report the problem.

Why does the water in Bray taste strange?

If you find the taste or smell is different with your Bray water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can affect it by infusing your Bray water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Bray water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Affinity Water, South East Water, Southern Water, or Thames Water using the contact information above.

Broadband Speed in Bray SL6

Brayinternet connected globe

The speed of your broadband connection at your Bray home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Which provider you have

Test your internet speed and see if it matches the average internet speed in Bray with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Bray Average Download Speed Bray Average Upload Speed
88.10 Mbps 22.33 Mbps
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The type of internet connection you have can have an effect on the speed you get in Bray. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL is the slowest type of connection, in some remote parts of the UK it's the only type of internet connection that's available.

What should you consider when searching for a broadband provider in Bray?

These days, the internet is as important as other essential utilities, perhaps more important. Which means picking a reliable provider for your internet could feel daunting. Worry not, let's take a look at the top four points to think about when searching for a broadband provider in Bray.

Availability

The first point to bear in mind when searching for a broadband provider in Bray is the issue of availability. The majority of homes in Bray can take advantage of superfast' or fibre connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Bray?

  • Fibre broadband
    • This is the fastest available internet connection in Bray
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Bray homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Bray.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Bray.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Bray broadband cost

Bray broadband bill

Another important consideration is the price you pay for broadband in Bray. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer when you sign up for a broadband connection in Bray. Some providers will raise the price even during the initial contract period. For example, recently there was a BT price hike that has affected millions of customers.

Bray Broadband Reliability

The reliability of broadband in Bray should also be considered, with many of us working from home full-time or just a few days per week, we need to have a reliable internet connection to keep up to date with work your work can be extremely important.

When we're relaxing we're watching movies online or gaming online which without a reliable broadband connection at your Bray home will be an important thing to consider.

Bray broadband customer support

Lastly, the technical support for your Bray internet connection is really important. Hopefully you shouldn't have to get in touch with your internet service provider, but if you ever do need to speak to them a high level of customer support that can deal with your problem efficiently and quickly is definitely something worth considering when you choose a broadband provider in Bray.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Bray have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Bray?

The average internet speed in Bray is:

Bray Average Download Speed Bray Average Upload Speed
88.10 Mbps 22.33 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Bray, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Bray house. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

What speed internet is best for me?

It really does depend on how you will use the internet. Have a look at the following table for a general idea which speed you should pick when signing up for broadband in Bray.

Frequent internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

What's the landline area code in Bray

Corded telephone area code Bray

The telephone dialling code, sometimes called the area code, for Bray is 01806. If you're calling somebody in Bray, and you are in a different area, you must add 01806 before the number you're trying to call.

How much does an 01806 Bray call cost?

If you have a call plan with your landline or mobile, the phone call is likely to be included in that tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you don't know whether you have inclusive calls, we recommend getting in touch with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Electricity and Gas in Bray

People living in Bray are able to choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas will always be distributed and taken care of by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Bray home to the gas and electricity networks.

Most of the time you will never need to ever contact the Bray distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Bray in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Bray

The electricity distribution network operator for Bray is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Bray

There are no power plants within a 10 mile radius of Bray.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Bray

If you've ever wondered which municipalities are nearby Bray, in the below table you will find the closest five municipalities to Bray.