Utilities in <u>Bray Wick

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Your Complete Guide to Utilities in Bray Wick

If you've moved and have questions about Bray Wick? Our utilities guide to Bray Wick is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Bray Wick water and sewerage. Keep reading to learn everything about utilities in Bray Wick.

About Bray Wick, Berkshire

Bray Wick SL6 has a population of 9,110 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Bray Wick?

Bray Wick water utilities are supplied by Affinity Water. Below are the main phone numbers for Affinity Water, South East Water, Southern Water, and Thames Water:

Getting in touch with your water suppliers for Bray Wick

Calling a phone number for Affinity Water, South East Water or Southern Water is just one method of contact to deal with your Bray Wick water issues.

Affinity Water phone numbers

Below, you can find the principal phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

South East Water phone numbers

Below, you can find the principal phone numbers for South East Water general enquiries and emergencies.

South East Water phone number South East Water Emergency phone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Southern Water phone numbers

Below, you can find the principal phone numbers for Southern Water general enquiries and emergencies.

Southern Water phone number Southern Water Emergency phone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Thames Water phone numbers

Below, you can find the principal phone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Calling a phone number for Affinity Water is just one method of contact to deal with your Bray Wick water issues.

Write to Affinity Water, South East Water, Southern Water or Thames Water

Additionally, you can communicate with Affinity Water, South East Water, Southern Water or Thames Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Affinity Water, South East Water, Southern Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

If you prefer to write a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Southern Water

If you prefer to write a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

If you would like to email Southern Water, you must use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Bray Wick

Water bill in Bray Wick

Water rates in Bray Wick will vary depending on if your home has a water meter or not. You can easily find out whether your Bray Wick water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Bray Wick water rates will have a meter number listed on their water bills.

Metered Customers in Bray Wick

Customers that have a water meter at their Bray Wick home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, Southern Water, or Thames Water. While the variable charges cover the usage at your Bray Wick home.

Unmetered Customers in Bray Wick

Customers without a meter at their Bray Wick home pay an annual charge for their water usage. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Bray Wick home.

As an unmetered customer, the rate you pay for water in Bray Wick is based on the rateable value of your home. The rateable value of your Bray Wick water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, getting a water meter for your Bray Wick could be cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Bray Wick?

The average water bill Bray Wick residents are being charged varies between water suppliers. The table below shows the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Per Year
Affinity Water £16.67 £200
South East Water £18.42 £221
Southern Water £14.25 £171
Thames Water £19.33 £232
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How do I pay my Bray Wick water bill?

First of all, you will need to register with Affinity Water, South East Water, Southern Water, or Thames Water. Once you've registered an account with Affinity Water, South East Water, Southern Water, or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Bray Wick bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. When you set up your Affinity Water, South East Water, Southern Water, or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Bray Wick?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Bray Wick SL6, your water suppliers are Affinity Water, South East Water, Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Bray Wick Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Bray Wick have about their water supply.

Frequently Asked Questions About Water in Bray Wick

Is the tap water in Bray Wick safe to drink?

Yes! It's safe to drink the tap water in Bray Wick. You can rest assured that Bray Wick water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Bray Wick water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Bray Wick water to make it drinkable.

Where does the water in Bray Wick come from?

There are three main sources of water that supply Bray Wick:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Bray Wick

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Bray Wick is over 276ppm, this means the water in Bray Wick is rated as very hard water.

What does this mean?

The water supply to your home in Bray Wick contains slightly elevated levels of minerals that cause hard water. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Bray Wick.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Bray Wick No Water

If you have no water in your Bray Wick home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Bray Wick.

If there is no water at your Bray Wick home, do you only have no cold water or no hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Bray Wick.

If you don't have any cold water, not even a trickle, contact Affinity Water, South East Water, Southern Water, or Thames Water for advice. You can also try the following:

  1. Check the "In Your Area" sections of the Affinity Water, South East Water, Southern Water, or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Affinity Water, South East Water, Southern Water, or Thames Water, quite often you will find they have posted an update about the issue.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Bray Wick water leak or flooding

Bray Wick water problems can include anything from a burst water main or flooding, to a leak in your Bray Wick home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Bray Wick property, you need to do one of the following as quickly as you can:

  1. Contact Affinity Water, South East Water, Southern Water, or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Affinity Water, South East Water, Southern Water, or Thames Water website and fill out the online form.

Why does the water in Bray Wick taste strange?

If you notice a change in taste or smell with your Bray Wick water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Bray Wick water with a somewhat earthy aroma or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Bray Wick water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Affinity Water, South East Water, Southern Water, or Thames Water via the contact channels listed above.

Internet in Bray Wick SL6

Bray Wickinternet connected globe

The speed of your broadband connection at your Bray Wick home is dependant upon several factors such as:

  • Fibre availability
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and see if it matches the average broadband speed for Bray Wick with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Bray Wick Average Download Speed Bray Wick Average Upload Speed
88.10 Mbps 22.33 Mbps
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The internet connection type you have can affect the speed you get at your home in Bray Wick. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of UK households.

ADSL internet connections are the slowest, but for some customers in remote areas this type of connection is the only one available.

Things to consider when choosing an internet provider in Bray Wick?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. So picking the right internet provider could feel daunting. Worry not, we've covered four main points to think about when choosing an internet provider in Bray Wick.

Availability

The first thing you need to think about whilst choosing an internet provider in Bray Wick is what's available. Whilst many homes in Bray Wick can take advantage of fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest technology during construction.

Type of connection

What are the different types of connection in Bray Wick?

  • Fibre broadband
    • This is the fastest type of connection you can get in Bray Wick
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Bray Wick homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Bray Wick.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Bray Wick.
    • Could prove more expensive unless you have an unlimited data tariff.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Bray Wick broadband cost

Bray Wick broadband bill

You also need to consider how much it costs for the broadband in Bray Wick. You will see many broadband providers are offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the small print of the offer before you sign up to a broadband connection in Bray Wick. Some providers may even increase the price before your contract has finished. For example, recently there was a BT price hike which affects millions of BT customers.

Bray Wick Broadband Reliability

The reliability of broadband in Bray Wick also needs consideration, with so many people that work from home on a part-time or full-time basis, we need to have a reliable internet connection to keep up to date with work your work is a priority.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Bray Wick home is going to be important.

Bray Wick broadband technical support

Finally, the customer support of your Bray Wick broadband internet is really important. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue quickly and efficiently is a strong plus when you choose a broadband provider in Bray Wick.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Bray Wick have about broadband internet.

Broadband Frequently Asked Questions

What's the average broadband speed in Bray Wick?

The average speed of broadband in Bray Wick is:

Bray Wick Average Download Speed Bray Wick Average Upload Speed
88.10 Mbps 22.33 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Bray Wick, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Bray Wick home. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

What broadband speed do I need?

That will be dependant on what you will be using the internet for. Have a look at the following table to find out what sort of download speed you should pick for a broadband service in Bray Wick.

Usual Internet habits Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the telephone area code for Bray Wick

Corded telephone area code Bray Wick

The telephone dialling code, sometimes called the area code, for Bray Wick is 01806. If you're calling somebody in Bray Wick, and you are not in the same area, you will need to add 01806 to the number you'd like to call.

How much does an 01806 Bray Wick call cost?

If you have calls included with your mobile or landline tariff, the cost of the call will probably be included with your tariff. If calls are not included with your tariff, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, you should ask your provider before calling to avoid additional charges on your next phone bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Bray Wick

Residents of Bray Wick are free to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas is maintained and supplied by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Bray Wick home to the gas and electricity networks.

Most of the time you won't need to speak to the Bray Wick distribution network operator, but if you do, you can easily find out which DNO is responsible for Bray Wick below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Bray Wick

The electricity distribution network operator for Bray Wick is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Bray Wick

There are no power plants within a 10 mile radius of Bray Wick.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Close By Bray Wick

If you've ever wondered which municipalities are nearby Bray Wick, in the table below you can see the closest five municipalities to Bray Wick.