Utilities in <u>Brentwood

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Your Complete Guide to Utilities in Brentwood

If you've moved and have questions about Brentwood? Our complete guide to utilities in Brentwood is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Brentwood water and sewerage. Keep reading to learn everything about utilities in Brentwood.

About Brentwood, Essex

Brentwood CM13 has a population of 52,586 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Brentwood?

Brentwood water utilities are supplied by Affinity Water. Below are the main phone numbers for Affinity Water, Anglian Water, Essex & Suffolk Water, and Thames Water:

How to reach your water providers in Brentwood

Ringing a contact number for Affinity Water, Anglian Water or Essex & Suffolk Water is just one method of contact to discuss your Brentwood water issues.

Affinity Water phone numbers

In the table below we have listed the main phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

Anglian Water phone numbers

In the table below we have listed the main phone numbers for Anglian Water general enquiries and emergencies.

Anglian Water phone number Anglian Water Emergency phone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water phone numbers

In the table below we have listed the main phone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water phone number Essex & Suffolk Water Emergency phone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Thames Water phone numbers

In the table below we have listed the main phone numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Ringing a contact number for Affinity Water is just one method of contact to discuss your Brentwood water issues.

Write to Affinity Water, Anglian Water, Essex & Suffolk Water or Thames Water

You can also write to Affinity Water, Anglian Water, Essex & Suffolk Water or Thames Water, you have the choice of posting a letter or sending an email. You can also send your request via the Affinity Water, Anglian Water, Essex & Suffolk Water or Thames Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Anglian Water

If you prefer to send a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you would like to email Anglian Water, you must use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to send a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Essex & Suffolk Water, you must use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Cost of water in Brentwood

Water bill in Brentwood

Water rates in Brentwood depend on whether your home has a water meter or not. You can easily find out whether your Brentwood water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Brentwood water rates will have a meter number listed on their water bills.

Metered Customers in Brentwood

Customers who have a water meter installed at their Brentwood property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water. While the variable charges cover the usage at your Brentwood home.

Unmetered Customers in Brentwood

Customers who don't have a meter at their Brentwood home pay an annual charge for their water usage. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Brentwood home.

As an unmetered customer, the rate you pay for water in Brentwood is based on the rateable value of your home. The rateable value of your Brentwood water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, installing a water meter at your Brentwood could be cheaper.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Brentwood?

The average water bill Brentwood residents are being charged can differ between suppliers in your area. The table below shows the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Annually
Affinity Water £16.67 £200
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
Thames Water £19.33 £232
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How do I pay my Brentwood water bill?

You will first need to register with Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water. Once you've registered an account with Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Brentwood bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Brentwood?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Brentwood CM13, your water suppliers are Affinity Water, Anglian Water, Essex & Suffolk Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Brentwood Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Brentwood have about their water supply.

Frequently Asked Questions About Water in Brentwood

Is the tap water in Brentwood safe to drink?

Yes! You can drink the tap water in Brentwood. You can rest assured that Brentwood water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Brentwood water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Brentwood water to make it drinkable.

Where does the water in Brentwood come from?

There are three main sources of water that supply Brentwood:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Brentwood

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Brentwood is more than 201ppm, this means the water in Brentwood is rated as hard water.

What does this mean?

The water supply to your home in Brentwood contains slightly elevated levels of minerals that cause hard water. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. You might also notice more limescale build-up in your appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Brentwood.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Brentwood No Water

If you have no water in your Brentwood home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Brentwood.

If there is no water at your Brentwood home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Brentwood.

If you don't have any cold water, not even a trickle, contact Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water for help. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water, quite often you will find they have posted an update about the issue.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Brentwood water leak or flooding

Brentwood water problems can include anything from a burst water main or flooding, to a leak in your Brentwood home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Brentwood property, you need to do one of the following as quickly as you can:

  1. Ring Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water website and fill out the online form.

Why does the water in Brentwood taste strange?

If you notice a change in taste or smell with your Brentwood water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Brentwood water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Brentwood water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water on the contact details above.

Broadband Speed in Brentwood CM13

Brentwoodinternet connected globe

The speed of your broadband connection at your Brentwood home can vary depending on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test how fast your internet is and see if it matches the average internet speed in Brentwood with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Brentwood Average Download Speed Brentwood Average Upload Speed
70.98 Mbps 15.10 Mbps
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The internet connection type you have can have an effect on the speed you get in Brentwood. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one that's available.

Things to consider when choosing an internet provider in Brentwood?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. Which means picking a reliable provider for your internet could feel daunting. Don't worry, let's take a look at the top four points to think about when choosing an internet provider in Brentwood.

Availability

The first thing you need to think about whilst choosing an internet provider in Brentwood is the availability. Whilst many homes in Brentwood should have access to fibre or 'superfast' connections, those living in rural homes could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH because property developers will often choose to install the latest technology during construction.

Type of connection

What kinds of internet connection are available in Brentwood?

  • Fibre broadband
    • This is the fastest available internet connection in Brentwood
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Brentwood homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Brentwood.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Brentwood.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Brentwood broadband cost

Brentwood broadband bill

You also need to consider the monthly cost of broadband in Brentwood. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. We recommend you double check the small print of the offer when you sign up for a internet connection in Brentwood. Some providers will raise the price even before your contract has finished. For example, recently there was a BT price hike that has affected millions of customers.

Brentwood Broadband Reliability

How reliable the broadband is in Brentwood also needs consideration, with many of us working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Brentwood home is going to be important.

Brentwood broadband technical support

Finally, the technical support for your Brentwood internet connection is really important. There's a good chance you will never need to get in touch with your internet service provider, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue in a fast and efficient manner is a strong plus when selecting an internet provider in Brentwood.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Brentwood have about their internet connection.

Broadband Internet FAQs

Is the internet fast in Brentwood?

The average speed of broadband in Brentwood is:

Brentwood Average Download Speed Brentwood Average Upload Speed
70.98 Mbps 15.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Brentwood, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Brentwood home. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of homes in the UK .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Check out the table below to find out the kind of broadband speed you should pick for a broadband service in Brentwood.

Frequent internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the telephone area code for Brentwood

Corded telephone area code Brentwood

The telephone area code, sometimes called the landline dialling code, for Brentwood is 01277. If you're calling somebody in Brentwood, and you are not in the same area, you must add 01277 to the number you'd like to call.

How much does an 01277 Brentwood call cost?

If you have a call plan with your mobile or landline tariff, the cost of the call will probably be included in that tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you don't know whether you have inclusive calls, you should ask your provider before calling to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Brentwood

People living in Brentwood are able to choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas is supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Brentwood home to the gas and electricity networks.

Most of the time you will never need to ever contact the Brentwood distribution network operator, but if you do, you can find the distribution network operator for Brentwood below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Brentwood

The electricity distribution network operator for Brentwood is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Brentwood

There are no power plants within a 10 mile radius of Brentwood.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Near Brentwood

If you've ever wondered which municipalities are close to Brentwood, in the below table you will find the closest five municipalities to Brentwood.