Utilities in <u>Broughton

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Your Complete Guide to Utilities in Broughton

If you've moved and have questions about Broughton? Our utilities guide to Broughton is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Broughton water and sewerage. Keep reading to learn everything about utilities in Broughton.

About Broughton, Cheshire

Broughton CH4 has a population of 5,974 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Broughton?

Broughton water services are supplied by Dee Valley Water. Below are the main phone numbers for Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, and United Utilities:

Getting in touch with your water suppliers for Broughton

Calling a phone number for Dee Valley Water, Dwr Cymru Welsh Water or Severn Trent is just one method of contact to deal with your Broughton water issues.

Dee Valley Water contact numbers

Below, you can find the principal contact numbers for Dee Valley Water general enquiries and emergencies.

Dee Valley Water phone number Dee Valley Water Emergency phone number
0330 678 0679 0800 085 8033
Mon-Fri 8am-8pm, Sat 9am-3pm, Emergencies 24/7/365

Dwr Cymru Welsh Water contact numbers

Below, you can find the principal contact numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Severn Trent contact numbers

Below, you can find the principal contact numbers for Severn Trent general enquiries and emergencies.

Severn Trent phone number Severn Trent Emergency phone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

United Utilities contact numbers

Below, you can find the principal contact numbers for United Utilities general enquiries and emergencies.

United Utilities phone number United Utilities Emergency phone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Calling a phone number for Dee Valley Water is just one method of contact to deal with your Broughton water issues.

Write to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities

You can also get in touch with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities, either by email or with a letter in the post. You can also send your request via the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities website.

Dee Valley Water

If you want to email Dee Valley Water, you must use the following email address:

Dee Valley Water Email Address
waterregulations@hafrendyfrdwy.co.uk

Dwr Cymru Welsh Water

If you prefer to write a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

If you want to email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Severn Trent

If you prefer to write a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you want to email Severn Trent, you must use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

United Utilities

If you prefer to write a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Water rates in Broughton

Water bill in Broughton

Water rates in Broughton will vary depending on if your home has a water meter or not. It's easy to find out if your Broughton water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Broughton water rates will have a meter number listed on their water bills.

Metered Customers in Broughton

Customers who have a water meter installed at their Broughton house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. Whilst the variable charges cover the consumption at your Broughton home.

Unmetered Customers in Broughton

Customers who don't have a meter at their Broughton home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Broughton home.

The rate unmetered customers pay for water in Broughton will be based on the rateable value of your home. The rateable value calculation of your Broughton water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, installing a water meter at your Broughton might work out cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Broughton?

The average water bill Broughton residents are billed will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Monthly Average Water Bill Per Year
Dee Valley Water - -
Dwr Cymru Welsh Water £15.17 £182
Severn Trent £16.58 £199
United Utilities £16.83 £202
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How do I pay my Broughton water bill?

First of all, you will need to register with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. After you've registered with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Broughton bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Broughton?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Broughton CH4, your water suppliers are Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Broughton Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Broughton have about their water supply.

Frequently Asked Questions About Water in Broughton

Is tap water in Broughton safe to drink?

Yes! You can drink the tap water in Broughton. You can rest assured that Broughton water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Broughton water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Broughton water to make it drinkable.

Where does the water in Broughton come from?

There are three main sources of water that supply Broughton:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Broughton

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Broughton is below 60ppm, that means the water hardness in in Broughton is rated as soft water.

What does this mean?

The water being supplied to your home in Broughton contains low levels of minerals that cause hard water. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which extends their lifespan.

Selectra recommends

You shouldn't need to use a water softener at your home in Broughton.

Broughton No Water

If you don't have any running water in your Broughton home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Broughton.

If there is no water at your Broughton home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Broughton.

If there is no cold water, not even a trickle, contact Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities for help. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Broughton water leak or flooding

Broughton water problems might include anything from flooding or a leak, to a burst water main in your Broughton home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Broughton property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities whether the problem is with clean water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website and fill out the online form.

Why does the water in Broughton taste strange?

If you detect a difference in smell or taste of your Broughton water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Broughton water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Broughton water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities via the contact channels listed above.

Internet in Broughton CH4

Broughtoninternet connected globe

The broadband speed you get at your Broughton home can vary depending on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average broadband speed for Broughton with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Broughton Average Download Speed Broughton Average Upload Speed
80.95 Mbps 18.05 Mbps
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The type of internet connection you have can affect your download and upload speed in Broughton. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas this type of connection is the only one available.

Things to consider when choosing an internet provider in Broughton?

These days, the internet is as important as other essential utilities, some people might consider it the most important. That means choosing an internet service provider might seem daunting at first. Don't worry, we've covered four main points that you should consider when choosing an internet provider in Broughton.

Availability

The first thing you need to think about when choosing an internet provider in Broughton is what's available. The majority of homes in Broughton should be able to enjoy fibre or 'superfast' broadband connections, those living in rural homes may have trouble getting fast broadband.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Broughton?

  • Fibre broadband
    • This is fastest connection that's currently available in Broughton
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to 99.9% of Broughton homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Broughton.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Broughton.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Broughton broadband price

Broughton broadband bill

You should also think about how much it costs for the broadband in Broughton. You will see many broadband providers are offering a low cost deal for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer before you sign up to a internet service in Broughton. Some providers will raise the price even whilst you're in contract. We reported recently on the BT price hike that has affected millions of customers.

Broughton Broadband Reliability

The reliability of the broadband connection is in Broughton should also be considered, with many people working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to stay in touch with work is really important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Broughton home is going to be important.

Broughton broadband technical support

Lastly, the customer support of your Broughton broadband connection is extremely important. There's a good chance you will never need to contact your broadband provider, but should the need to contact them arises a provider with excellent customer service that can deal with your problem quickly and efficiently is definitely something worth considering when making a decision for a broadband internet provider in Broughton.

Broadband FAQ

Below we've answered some our the most common questions that customers in Broughton have about their internet connection.

Broadband FAQs

Is the internet fast in Broughton?

The average internet speed in Broughton is:

Broughton Average Download Speed Broughton Average Upload Speed
80.95 Mbps 18.05 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Broughton, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Broughton house. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of homes in the UK .

What speed internet is best for me?

That would depend on what you will be using the internet for. Check out the table below for a rough guide to which speed you should take when getting connected in Broughton.

Usual Internet habits Recommended Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone area code for Broughton

Corded telephone area code Broughton

The telephone area code, sometimes called the landline dialling code, for Broughton is 01244. When making a call to someone in Broughton, and you're located in a different region, you will need to add 01244 to the number you'd like to call.

How much does an 01244 Broughton call cost?

If you have calls included with your mobile or landline tariff, the cost of the call is likely to be included with your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you are unsure whether you have calls included in your tariff, you should ask your provider before you make the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Broughton

Residents in Broughton are able to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the gas and electricity is going to be maintained and supplied by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Broughton home to the gas and electricity networks.

More often than not you will never need to ever contact the Broughton distribution network operator, but should the need arise, you can find the distribution network operator for Broughton in this section.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Broughton

The electricity distribution network operator for Broughton is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Broughton

There are no power plants within a 10 mile radius of Broughton.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Broughton

Perhaps you're wondering which towns and cities are close to Broughton, in the table below you can see the five closest municipalities to Broughton.