Utilities in <u>Broxbourne

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A Complete Guide to Utilities in Broxbourne

If you've moved and have questions about Broxbourne? Our comprehensive utilities guide to Broxbourne is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Broxbourne water and sewerage. Keep reading to learn everything about utilities in Broxbourne.

About Broxbourne, Essex

Broxbourne EN10 has a population of 15,303 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Broxbourne?

Broxbourne water utilities are supplied by Affinity Water. In the table below are the contact numbers for Affinity Water, and Thames Water:

Getting in touch with your water suppliers for Broxbourne

Ringing a contact number for Affinity Water or Thames Water is just one method of contact to talk about your Broxbourne water issues.

Affinity Water telephone numbers

Below, you can find the principal telephone numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water telephone numbers

Below, you can find the principal telephone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

You can also get in touch with Affinity Water or Thames Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Affinity Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

Customers that would rather email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Broxbourne

Water bill in Broxbourne

Water rates in Broxbourne will vary depending on if your home has a water meter or not. It's easy to find out if your Broxbourne water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Broxbourne water rates will have a meter number listed on their water bills.

Metered Customers in Broxbourne

Customers that have a water meter at their Broxbourne home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. Whilst the variable charges cover the consumption at your Broxbourne home.

Unmetered Customers in Broxbourne

Customers that don't have a water meter at their Broxbourne home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Broxbourne home.

Water rates for unmetered customers in Broxbourne is going to be based on the rateable value of your home. The rateable value of your Broxbourne water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, installing a water meter at your Broxbourne could be cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Broxbourne?

The average water bill Broxbourne residents are being charged varies between water suppliers. You can see in the table below the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Broxbourne water bill?

First, you must sign up and register with Affinity Water or Thames Water. Once you've registered an account with Affinity Water or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Broxbourne bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Broxbourne?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Broxbourne EN10, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Broxbourne Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Broxbourne have about their water supply.

Frequently Asked Questions About Water in Broxbourne

Is tap water in Broxbourne safe to drink?

Yes! You can drink the tap water in Broxbourne. You can rest assured that Broxbourne water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Broxbourne water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Broxbourne water to make it drinkable.

Where does the water in Broxbourne come from?

There are three main sources of water that supply Broxbourne:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Broxbourne

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Broxbourne is over 201ppm, that means the water hardness in Broxbourne is rated as hard water.

What does this mean?

The water supply to your home in Broxbourne contains an elevated level of hard water minerals. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Broxbourne.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Broxbourne No Water

If there isn't any running water in your Broxbourne home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Broxbourne.

If there is no water at your Broxbourne home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Broxbourne.

If there is no cold water, not even a trickle, contact Affinity Water or Thames Water for advice. You can also try the following:

  1. Look at the "In Your Area" sections on the Affinity Water or Thames Water website for any information explaining the reason your home has no water.
  2. Examine the Twitter account of Affinity Water or Thames Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Broxbourne water leak or flooding

Broxbourne water problems could be anything from a leak, a burst water main, or flooding in your Broxbourne home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Broxbourne property, you should try to do one of the following as long as it's safe to do so:

  1. Call Affinity Water or Thames Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Affinity Water or Thames Water website and fill in the form to report the problem.

Why does the water in Broxbourne taste strange?

If you detect a difference in smell or taste of your Broxbourne water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Broxbourne water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Broxbourne water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Affinity Water or Thames Water via the contact channels listed above.

Broadband in Broxbourne EN10

Broxbourneinternet connected globe

The speed of your broadband connection at your Broxbourne home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and find out how it compares to the average internet speed in Broxbourne with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Broxbourne Average Download Speed Broxbourne Average Upload Speed
73.50 Mbps 16.20 Mbps
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The internet connection type you have can have an effect on the speed you get in Broxbourne. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one currently available.

Things to consider when picking a broadband provider in Broxbourne?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. That means choosing an internet service provider could feel daunting. Worry not, we've covered four main points worth considering before picking a broadband provider in Broxbourne.

Availability

The first thing to consider before picking a broadband provider in Broxbourne is what's available. The majority of homes in Broxbourne should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location may have limited access to the type of connection.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

What are the different types of connection in Broxbourne?

  • Fibre broadband
    • This is the fastest type of connection you can get in Broxbourne
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Broxbourne homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Broxbourne.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Broxbourne.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Broxbourne broadband value for money

Broxbourne broadband bill

Another important consideration is how much it costs for the broadband in Broxbourne. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the fine print of the deal when you sign up for a internet service in Broxbourne. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Broxbourne Broadband Reliability

The reliability of the broadband connection is in Broxbourne also needs consideration, with many of us working from home full-time or just a few days per week, we need to have a reliable internet connection to stay in touch with work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Broxbourne home is going to be important.

Broxbourne broadband customer service

Our final tip, the customer support of your Broxbourne broadband connection is really important. Hopefully you shouldn't have to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that deals with your query quickly and efficiently is definitely something worth considering when making a decision for a broadband internet provider in Broxbourne.

Broadband FAQ

Below we've answered some our the most common questions that customers in Broxbourne have about broadband internet.

Broadband Frequently Asked Questions

How fast is the broadband in Broxbourne?

The average internet speed in Broxbourne is:

Broxbourne Average Download Speed Broxbourne Average Upload Speed
73.50 Mbps 16.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Broxbourne, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Broxbourne house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of UK home .

What broadband speed do I need?

That will be dependant on how you will use the internet. Check out the table below to find out what sort of download speed you should choose when signing up for broadband in Broxbourne.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in Broxbourne

Corded telephone area code Broxbourne

The telephone dialling code, sometimes called the area code, for Broxbourne is 01992. When making a call to someone in Broxbourne, and you are not in the same area, you must add 01992 to the number you'd like to call.

How much does an 01992 Broxbourne call cost?

If calls are included with your mobile or landline tariff, then the call cost should be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before making the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Broxbourne

Residents of Broxbourne can choose their own supplier for gas and electricity, but regardless of the supplier they are billed by, the electricity and gas will always be maintained and supplied by the regional network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Broxbourne home to the electricity grid and gas networks.

More often than not you won't need to contact the Broxbourne distribution network operator, but should the need arise, you can find the distribution network operator for Broxbourne below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Broxbourne

The electricity distribution network operator for Broxbourne is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Broxbourne

There are no power plants within a 10 mile radius of Broxbourne.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Towns and Cities Near Broxbourne

If you've ever wondered which municipalities are nearby Broxbourne, in the table below you can see the five nearest towns and cities to Broxbourne.

Closest five municipalities to Broxbourne
Municipality Distance from Broxbourne
Cheshunt 1.91 miles
Waltham Abbey 3.78 miles
Waltham Cross 3.82 miles