Your Complete Guide to Utilities in Burslem

If you just moved and have some questions about Burslem? Our utilities guide to Burslem is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Burslem water and sewerage. Keep reading to learn everything about utilities in Burslem.

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About Burslem, Staffordshire

Burslem ST6 has a population of 11,314 and is located in the county of Staffordshire. Staffordshire has a population of 874,190 people.

Who supplies my water in Burslem?

Burslem water services are supplied by Severn Trent. In the table below are the contact numbers for Severn Trent:

Getting in touch with your water supplier for Burslem

Calling a phone number for Severn Trent is one of many options to deal with your Burslem water issues.

In the table below we have listed the main contact numbers for Severn Trent general enquiries and emergencies.

Severn Trent telephone number Severn Trent Emergency telephone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

Write to Severn Trent

You can also get in touch with Severn Trent, either by email or with a letter in the post. You can even send your message through the Severn Trent website.

If you prefer to write a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

Customers that would rather email Severn Trent, you should use the following email address:

Severn Trent Email Address
[email protected]
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Water rates in Burslem

Water bill in Burslem

Water rates in Burslem depend on whether your home has a water meter or not. You can easily find out whether your Burslem water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Burslem water rates will have a meter number listed on their water bills.

Metered Customers in Burslem

Customers who have a water meter installed at their Burslem house will pay an annual fixed charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Severn Trent. While the variable charges cover the usage at your Burslem home.

Unmetered Customers in Burslem

Customers without a meter at their Burslem home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Burslem home.

The rate unmetered customers pay for water in Burslem is going to be based on the rateable value of your home. The rateable value calculation of your Burslem water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, installing a water meter at your Burslem could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Burslem?

The average water bill Burslem residents are charged is £16.58 per month, which is £199 a year.

How do I pay my Burslem water bill?

First of all, you will need to register with Severn Trent. After you've registered with Severn Trent, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Burslem bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Severn Trent account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Burslem?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Burslem ST6, your water supplier is Severn Trent.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Burslem Water Frequently Asked Questions

Below we have answered some common questions that customers in Burslem have about their water supply.

Frequently Asked Questions About Water in Burslem

Is water from the tap in Burslem safe to drink?

Yes! You can drink the tap water in Burslem. You can rest assured that Burslem water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Burslem water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Burslem water to make it drinkable.

Where does the water in Burslem come from?

There are three main sources of water that supply Burslem:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Burslem

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Burslem is over 276ppm, that means the water hardness in Burslem is rated as very hard water.

What does this mean?

The clean water supply to your home in Burslem contains a higher amount of hard water minerals. very hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Burslem.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Burslem No Water

If there isn't any running water in your Burslem home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Burslem.

If there is no water at your Burslem home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Burslem.

If there is no cold water, not even a trickle, contact Severn Trent for help. In this case you should try the following tips:

  1. Check for updates on the "In Your Area" sections of the Severn Trent website for any explanations as to why you have no water.
  2. Check the Twitter account of Severn Trent, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Burslem water leak or flooding

Burslem water problems might include anything from a leak, a burst water main, or flooding in your Burslem home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Burslem property, you must do one of the following as soon as possible:

  1. Contact Severn Trent whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Severn Trent website and fill out the online form.

Why does the water in Burslem taste strange?

If you find the taste or smell is different with your Burslem water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Burslem water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Burslem water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Severn Trent via the contact channels listed above.

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Internet in Burslem ST6

Bursleminternet connected globe

The broadband speed you get at your Burslem home depends on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and see if it matches the average internet speed in Burslem with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Burslem Average Download Speed Burslem Average Upload Speed
87.15 Mbps 21.23 Mbps
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The type of internet connection you have can affect your download and upload speed in Burslem. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it is the only means of connection available.

Things to consider when picking a broadband provider in Burslem?

These days, the internet is as important as other essential utilities, perhaps more important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, we've covered four main points worth considering before picking a broadband provider in Burslem.

Availability

The first thing to consider when picking a broadband provider in Burslem is the availability. Whilst many homes in Burslem should have access to fibre or 'superfast' broadband connections, those living in rural homes may have trouble getting fast broadband.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Burslem?

  • Fibre broadband
    • This is fastest connection that's currently available in Burslem
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Burslem homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Burslem.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Burslem.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Burslem broadband price

Burslem broadband bill

Another important consideration is how much it costs for the broadband in Burslem. You will see many broadband providers are offering a low cost deal for new customers, but the price can quickly increase. You should always look in the small print of the offer when you sign up for a broadband connection in Burslem. Some providers may even increase the price during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

Burslem Broadband Reliability

How reliable the broadband is in Burslem should also be considered, with many people working from home full-time or just a few days per week, we need to have a reliable internet connection to stay in touch with work can be extremely important.

Then in our freetime we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Burslem home is going to be important.

Burslem broadband customer service

Lastly, the technical support for your Burslem broadband connection is extremely important. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that can deal with your problem in a fast and efficient manner is a strong plus when selecting an internet provider in Burslem.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Burslem have about their internet connection.

Broadband FAQs

Is the internet fast in Burslem?

The average speed of broadband in Burslem is:

Burslem Average Download Speed Burslem Average Upload Speed
87.15 Mbps 21.23 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Burslem, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Burslem house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of homes in the UK .

What speed internet is best for me?

It really does depend on what you will be using the internet for. Check out the table below for a general idea what sort of download speed you should take when signing up for broadband in Burslem.

Usual Internet habits Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

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What's the landline area code in Burslem

Corded telephone area code Burslem

The telephone dialling code, sometimes called the area code, for Burslem is 01806. When making a call to someone in Burslem, and you are in a different area, you will need to add 01806 to the number you're calling.

How much does an 01806 Burslem call cost?

If you have calls included with your mobile or landline tariff, then the call cost is likely to be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Burslem

Residents in Burslem are able to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Burslem home to the gas and electricity networks.

In many cases you won't need to speak to the Burslem distribution network operator, but should the need arise, you can find the distribution network operator for Burslem below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Burslem

The electricity distribution network operator for Burslem is Western Power Distribution - Midlands. You can find the Western Power Distribution - Midlands contact details in the table below:

Western Power Distribution - Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Toll End Road
Tipton
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Burslem

There are no power plants within a 10 mile radius of Burslem.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Towns and Cities Near Burslem

Perhaps you're wondering which towns and cities are within reach of Burslem, in the table below you can see the five nearest towns and cities to Burslem.

Closest five municipalities to Burslem
Municipality Distance from Burslem
Brown Edge -
Smallthorne -
Newcastle-under-Lyme 1.08 miles
Hanley 1.74 miles
Cobridge 1.74 miles