Your Complete Guide to Utilities in Calstock

If you've moved and have questions about Calstock? Our complete guide to utilities in Calstock is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Calstock water and sewerage. Keep reading to learn everything about utilities in Calstock.

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About Calstock, Cornwall

Calstock PL18 has a population of 790 and is located in the county of Cornwall. Cornwall has a population of 565,968 people.

Who supplies my water in Calstock?

Calstock water services are supplied by South West Water. Here are the main contact numbers for South West Water:

How to reach your water provider in Calstock

Ringing a contact number for South West Water is just one method of contact to discuss your Calstock water issues.

Below, you can find the principal telephone numbers for South West Water general enquiries and emergencies.

South West Water contact number South West Water Emergency contact number
0344 346 1010 0344 346 2020
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365

Write to South West Water

You can also write to South West Water, you have the choice of posting a letter or sending an email. You can even send your message through the South West Water website.

Customer that want to post a letter to South West Water can do so by writing to the South West Water address below:

South West Water Address
Peninsula House, Rydon Lane
Exeter, Devon
EX2 7HR
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Price of water in Calstock

Water bill in Calstock

Water rates in Calstock depend on whether your home has a water meter or not. You can easily find out whether your Calstock water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Calstock water rates will have a meter number listed on their water bills.

Metered Customers in Calstock

Customers with a water meter at their Calstock home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of South West Water. Whilst the variable charges cover the consumption at your Calstock home.

Unmetered Customers in Calstock

Customers without a meter at their Calstock home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Calstock home.

The rate unmetered customers pay for water in Calstock is based on the rateable value of your home. The rateable value calculation of your Calstock water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, having a water meter installed at your Calstock might work out cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Calstock?

The average water bill Calstock residents are billed is £18.17 each month, that's £218 per year.

How do I pay my Calstock water bill?

You will first need to register with South West Water. Once you've registered an account with South West Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Calstock bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your South West Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Calstock?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Calstock PL18, your water supplier is South West Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Calstock Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Calstock have about their water supply.

Frequently Asked Questions About Water in Calstock

Is tap water in Calstock safe to drink?

Yes! You can drink the tap water in Calstock. You can rest assured that Calstock water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Calstock water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Calstock water to make it drinkable.

Where does the water in Calstock come from?

There are three main sources of water that supply Calstock:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Calstock

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Calstock is less than 60ppm, that makes the water hardness in in Calstock is rated as soft water.

What does this mean?

The water supply to your home in Calstock contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. It also means less limescale build-up in your home appliances which extends their lifespan.

Selectra recommends

Water softener isn't needed at your home in Calstock.

Calstock No Water

If there isn't any running water in your Calstock home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Calstock.

If there is no water at your Calstock home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Calstock.

If there is no cold water, not even a trickle, contact South West Water for assistance. You can also try the following:

  1. Look at the "In Your Area" sections on the South West Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of South West Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Calstock water leak or flooding

Calstock water problems might include anything from a burst water main or flooding, to a leak in your Calstock home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Calstock property, you should try to do one of the following as long as it's safe to do so:

  1. Call South West Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the South West Water website and complete the online form to report the issue.

Why does the water in Calstock taste strange?

If you detect a difference in smell or taste of your Calstock water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Calstock water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Calstock water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with South West Water on the contact details above.

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Broadband Speed in Calstock PL18

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The speed of your broadband connection at your Calstock home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test your internet speed and see if it matches the average connection speed for Calstock with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Calstock Average Download Speed Calstock Average Upload Speed
45.80 Mbps 9.60 Mbps
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The type of internet connection you have can have an effect on the speed you get in Calstock. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one that's available.

Things to consider when searching for a broadband provider in Calstock?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet could feel daunting. To ease the pressure, we've listed the four important points worth considering before searching for a broadband provider in Calstock.

Availability

The first thing you need to think about before searching for a broadband provider in Calstock is the availability. Whilst many homes in Calstock should have access to fibre or 'superfast' broadband connections, people outside a built-up area may have limited access to the type of connection.

That being said, homes that have been built recently will likely have be able to get ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Calstock?

  • Fibre broadband
    • This is the fastest type of connection you can get in Calstock
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Calstock homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Calstock.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Calstock.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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Calstock broadband price

Calstock broadband bill

Another important consideration is the monthly cost of broadband in Calstock. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the small print of the offer before you commit to a internet connection in Calstock. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike that has affected millions of customers.

Calstock Broadband Reliability

The reliability of broadband in Calstock should also be considered, with many of us working from home either full-time or part-time, having a reliable internet connection to do your work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Calstock home is going to be important.

Calstock broadband customer support

Our final tip, the customer support of your Calstock internet connection is really important. You might never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that deals with your query in a fast and efficient manner is a strong plus when selecting an internet provider in Calstock.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Calstock ask about their broadband.

Broadband Frequently Asked Questions

How fast is the broadband in Calstock?

The average internet speed in Calstock is:

Calstock Average Download Speed Calstock Average Upload Speed
45.80 Mbps 9.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Calstock, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Calstock home. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of houses in the UK .

What speed internet is best for me?

That would depend on what kind of internet user you are. Take a look at this table for a rough guide to what sort of download speed you should take when signing up for broadband in Calstock.

Frequent internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but are able to transmit your data at faster speeds.

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What's the telephone dialling code of Calstock

Corded telephone area code Calstock

The landline area code, sometimes called the dialling code, for Calstock is 01806. If you call someone in Calstock, and you are not in the same area, you must add 01806 to the number you'd like to call.

How much does an 01806 Calstock call cost?

If you have a call plan with your mobile or landline tariff, the phone call should be included with your tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus the call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before making the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity in Calstock

Residents of Calstock can choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Calstock home to the electricity grid and gas networks.

More often than not you won't need to contact the Calstock distribution network operator, but if you do, you can quickly find out which DNO covers Calstock in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Calstock

The electricity distribution network operator for Calstock is Western Power Distribution - South West. You can find the Western Power Distribution - South West contact details in the table below:

Western Power Distribution - South West Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Lostwithiel Road
Bodmin, Cornwall
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Calstock

There are no power plants within a 10 mile radius of Calstock.

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Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Calstock

If you've ever wondered which municipalities are within reach of Calstock, we've found the five nearest towns and cities to Calstock.

Closest five municipalities to Calstock
Municipality Distance from Calstock
Albaston -
Peter Tavy 1.68 miles
Morwellham 1.68 miles
Mary Tavy 1.68 miles