Utilities in <u>Canvey Island

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A Complete Guide to Utilities in Canvey Island

If you just moved and have some questions about Canvey Island? Our utilities guide to Canvey Island will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and Canvey Island water and sewerage. Keep reading to learn everything about utilities in Canvey Island.

About Canvey Island, Essex

Canvey Island SS8 has a population of 38,170 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Canvey Island?

Canvey Island water utilities are supplied by Anglian Water. In the table below are the contact numbers for Anglian Water, and Essex & Suffolk Water:

How to get in touch with the water suppliers in Canvey Island

Calling a phone number for Anglian Water or Essex & Suffolk Water is one of many options to deal with your Canvey Island water problems.

Anglian Water phone numbers

In the table below you will find the phone numbers for Anglian Water general enquiries and emergencies.

Anglian Water phone number Anglian Water Emergency phone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water phone numbers

In the table below you will find the phone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water phone number Essex & Suffolk Water Emergency phone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Anglian Water or Essex & Suffolk Water

You can also write to Anglian Water or Essex & Suffolk Water, by composing a letter or sending an email. You can even send your message through the Anglian Water or Essex & Suffolk Water website.

Anglian Water

Customer that want to post a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

Customers that would rather email Anglian Water, you should use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

Customer that want to post a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

Customers that would rather email Essex & Suffolk Water, you should use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Price of water in Canvey Island

Water bill in Canvey Island

Water rates in Canvey Island depend on whether your home has a water meter or not. You can easily find out whether your Canvey Island water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Canvey Island water rates will have a meter number listed on their water bills.

Metered Customers in Canvey Island

Customers with a water meter at their Canvey Island house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Anglian Water or Essex & Suffolk Water. Whilst the variable charges are for the consumption at your Canvey Island home.

Unmetered Customers in Canvey Island

Customers without a meter at their Canvey Island home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Canvey Island home.

Water rates for unmetered customers in Canvey Island will be based on the rateable value of your home. The rateable value calculation of your Canvey Island water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, getting a water meter for your Canvey Island might work out cheaper.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Canvey Island?

The average water bill Canvey Island residents are being charged varies between water suppliers. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Annually
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my Canvey Island water bill?

You will first need to register with Anglian Water or Essex & Suffolk Water. After you've registered with Anglian Water or Essex & Suffolk Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Canvey Island bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Anglian Water or Essex & Suffolk Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Canvey Island?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Canvey Island SS8, your water suppliers are Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Canvey Island Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Canvey Island have about their water supply.

Frequently Asked Questions About Water in Canvey Island

Is tap water in Canvey Island safe to drink?

Yes! The tap water is safe to drink in Canvey Island. You can rest assured that Canvey Island water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Canvey Island water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Canvey Island water to make it drinkable.

Where does the water in Canvey Island come from?

There are three main sources of water that supply Canvey Island:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Canvey Island

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Canvey Island is fewer than 200ppm, that means the water hardness in Canvey Island is rated as medium water.

What does this mean?

The water supply to your home in Canvey Island higher than. medium water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Canvey Island.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Canvey Island No Water

If there isn't any running water in your Canvey Island home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Canvey Island.

If there is no water at your Canvey Island home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue is probably going to be with your home plumbing and not a problem affecting Canvey Island.

If there is no cold water, not even a trickle, contact Anglian Water or Essex & Suffolk Water for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Anglian Water or Essex & Suffolk Water website for any information explaining why you have no water.
  2. Check the Twitter account of Anglian Water or Essex & Suffolk Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Canvey Island water leak or flooding

Canvey Island water problems could be anything from flooding or a leak, to a burst water main in your Canvey Island home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Canvey Island property, you need to do one of the following as quickly as you can:

  1. Call Anglian Water or Essex & Suffolk Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Anglian Water or Essex & Suffolk Water website and complete the online form to report the issue.

Why does the water in Canvey Island taste strange?

If you find the taste or smell is different with your Canvey Island water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Canvey Island water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Canvey Island water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Anglian Water or Essex & Suffolk Water on the contact details above.

Broadband Speed in Canvey Island SS8

Canvey Islandinternet connected globe

The broadband speed you get at your Canvey Island home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your broadband provider

Test your internet speed and see if it matches the average broadband speed for Canvey Island with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Canvey Island Average Download Speed Canvey Island Average Upload Speed
51.90 Mbps 10.50 Mbps
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The internet connection type you have can have an effect on the speed you get in Canvey Island. An FTTP is the best kind of broadband connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas it is the only means of connection available.

What should you consider when choosing an internet provider in Canvey Island?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, we've listed the four important points worth considering before choosing an internet provider in Canvey Island.

Availability

The first thing to consider before choosing an internet provider in Canvey Island is the availability. Whilst many homes in Canvey Island should be able to enjoy fibre or 'superfast' broadband connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest technology during construction.

Type of connection

How can I connect to the internet in Canvey Island?

  • Fibre broadband
    • This is the fastest type of connection you can get in Canvey Island
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • Available to the majority of Canvey Island homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Canvey Island.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Canvey Island.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Canvey Island broadband value for money

Canvey Island broadband bill

You should also think about the monthly cost of broadband in Canvey Island. It's easy to find a broadband provider that's offering a low cost deal for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer before you sign up to a internet service in Canvey Island. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike which will be felt by millions of BT customers.

Canvey Island Broadband Reliability

How reliable the broadband is in Canvey Island also needs consideration, with many of us working from home full-time or just a few days per week, we need to have a reliable internet connection to stay in touch with work is a priority.

Then in our freetime we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Canvey Island home will be an important thing to consider.

Canvey Island broadband technical support

Finally, the customer service of your Canvey Island internet connection is of utmost importance. You might never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them then having solid customer service that deals with your query in a fast and efficient manner is a strong plus when making a decision for a broadband internet provider in Canvey Island.

Broadband FAQ

Below we've answered some our the most common questions that customers in Canvey Island ask about their broadband.

Broadband FAQs

What's the average broadband speed in Canvey Island?

The average broadband speed in Canvey Island is:

Canvey Island Average Download Speed Canvey Island Average Upload Speed
51.90 Mbps 10.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Canvey Island, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Canvey Island property. This means it's very fast and extremely reliable. Currently, 31.83% of houses in the UK .

What broadband speed do I need?

That will be dependant on how you will use the internet. Take a look at this table to find out what sort of download speed you should choose when getting connected in Canvey Island.

Frequent internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels further, but does so at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the landline area code in Canvey Island

Corded telephone area code Canvey Island

The telephone dialling code, sometimes called the area code, for Canvey Island is 01806. When making a call to someone in Canvey Island, and you are not in the same area, you will need to add 01806 to the number you're calling.

How much does an 01806 Canvey Island call cost?

If you have calls included with your landline or mobile, the cost of the call will probably be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are uncertain whether you have a plan that includes calls, please check with your provider before making the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity in Canvey Island

Residents in Canvey Island are free to choose their gas and electricity provider, but whichever supplier they are with, the electricity and gas is distributed and taken care of by the regional network operator.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Canvey Island home to the gas and electricity networks.

Most of the time you won't need to contact the Canvey Island distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Canvey Island in this section.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Canvey Island

The electricity distribution network operator for Canvey Island is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Canvey Island

There are no power plants within a 10 mile radius of Canvey Island.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. We can expect to see this continue increasing as the UK aims to meet its net-zero targets.

Municipalities Near Canvey Island

You might be wondering which municipalities are within reach of Canvey Island, we've found the five nearest towns and cities to Canvey Island.

Closest five municipalities to Canvey Island
Municipality Distance from Canvey Island
South Benfleet 3.36 miles
Thundersley 3.36 miles
Southend-on-Sea 4.11 miles