Utilities in <u>Capenhurst

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A Complete Guide to Utilities in Capenhurst

If you've moved and have questions about Capenhurst? Our utilities guide to Capenhurst is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Capenhurst water and sewerage. Keep reading to learn everything about utilities in Capenhurst.

About Capenhurst, Cheshire

Capenhurst CH1 has a population of 380 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Capenhurst?

Capenhurst water utilities are supplied by Dee Valley Water. Below are the main phone numbers for Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, and United Utilities:

How to reach your water providers in Capenhurst

Ringing a contact number for Dee Valley Water, Dwr Cymru Welsh Water or Severn Trent is just one method of contact to deal with your Capenhurst water issues.

Dee Valley Water phone numbers

In the table below we have listed the main phone numbers for Dee Valley Water general enquiries and emergencies.

Dee Valley Water phone number Dee Valley Water Emergency phone number
0330 678 0679 0800 085 8033
Mon-Fri 8am-8pm, Sat 9am-3pm, Emergencies 24/7/365

Dwr Cymru Welsh Water phone numbers

In the table below we have listed the main phone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.

Dwr Cymru Welsh Water phone number Dwr Cymru Welsh Water Emergency phone number
0800 052 0145 0800 052 0130
Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365
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Severn Trent phone numbers

In the table below we have listed the main phone numbers for Severn Trent general enquiries and emergencies.

Severn Trent phone number Severn Trent Emergency phone number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

United Utilities phone numbers

In the table below we have listed the main phone numbers for United Utilities general enquiries and emergencies.

United Utilities phone number United Utilities Emergency phone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Ringing a contact number for Dee Valley Water is just one method of contact to deal with your Capenhurst water issues.

Write to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities

Additionally, you can communicate with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities, by composing a letter or sending an email. You can even send your message through the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities website.

Dee Valley Water

Customers that would rather email Dee Valley Water, you must use the following email address:

Dee Valley Water Email Address
waterregulations@hafrendyfrdwy.co.uk

Dwr Cymru Welsh Water

Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:

Dwr Cymru Welsh Water Address
PO Box 690
Cardiff
CF3 5WL

Customers that would rather email Dwr Cymru Welsh Water, you must use the following email address:

Dwr Cymru Welsh Water Email Address
company.secretary@dwrcymru.com

Severn Trent

Customer that want to post a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

Customers that would rather email Severn Trent, you must use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

United Utilities

Customer that want to post a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Price of water in Capenhurst

Water bill in Capenhurst

Water rates in Capenhurst will vary depending on if your home has a water meter or not. It's easy to find out if your Capenhurst water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Capenhurst water rates will have a meter number listed on their water bills.

Metered Customers in Capenhurst

Customers who have a water meter installed at their Capenhurst property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. Whilst the variable charges are for the consumption at your Capenhurst home.

Unmetered Customers in Capenhurst

Customers that don't have a water meter at their Capenhurst home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Capenhurst home.

Water rates for unmetered customers in Capenhurst is based on the rateable value of your home. The rateable value of your Capenhurst water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, getting a water meter for your Capenhurst may save you money.

Customers with big families are probably not going to save money by installing a water meter.

How much is the average water bill in Capenhurst?

The average water bill Capenhurst residents are billed will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Monthly Water Bill Average Water Bill Annually
Dee Valley Water - -
Dwr Cymru Welsh Water £15.17 £182
Severn Trent £16.58 £199
United Utilities £16.83 £202
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How do I pay my Capenhurst water bill?

You will first need to register with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. After you've registered with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Capenhurst bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Capenhurst?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Capenhurst CH1, your water suppliers are Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Capenhurst Water Frequently Asked Questions

Below we have answered some common questions that customers in Capenhurst have about their water supply.

Frequently Asked Questions About Water in Capenhurst

Is tap water in Capenhurst safe to drink?

Yes! The tap water is safe to drink in Capenhurst. You can rest assured that Capenhurst water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Capenhurst water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Capenhurst water to make it drinkable.

Where does the water in Capenhurst come from?

There are three main sources of water that supply Capenhurst:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Capenhurst

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Capenhurst is below 60ppm, that makes the water hardness in in Capenhurst is rated as soft water.

What does this mean?

The water supply to your home in Capenhurst contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. There should also be less limescale in your appliances which extends their lifespan.

Selectra recommends

You shouldn't need to use a water softener at your home in Capenhurst.

Capenhurst No Water

If there isn't any running water in your Capenhurst home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Capenhurst.

If there is no water at your Capenhurst home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Capenhurst.

If there is no cold water, not even a trickle, contact Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities for help. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website for any information explaining why you have no water.
  2. Examine the Twitter account of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Capenhurst water leak or flooding

Capenhurst water problems could be anything from a burst water main or flooding, to a leak in your Capenhurst home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Capenhurst property, you need to do one of the following as quickly as you can:

  1. Ring Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website and complete the online form to report the issue.

Why does the water in Capenhurst taste strange?

If you find the taste or smell is different with your Capenhurst water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Capenhurst water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Capenhurst water.

If you have any queries or worries about your water's smell, taste, or appearance, you should get in touch with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities on the contact details above.

Broadband Speed in Capenhurst CH1

Capenhurstinternet connected globe

The broadband speed you get at your Capenhurst home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Distance from the telephone exchange
  • Placement of your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test the speed of your connection and see if it matches the average connection speed for Capenhurst with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Capenhurst Average Download Speed Capenhurst Average Upload Speed
83.20 Mbps 16.50 Mbps
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The internet connection type you have can have an effect on the speed you get in Capenhurst. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one available.

Things to consider when choosing an internet provider in Capenhurst?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. So picking the right internet provider can be unnerving. To ease the pressure, we've listed the four important points worth considering before choosing an internet provider in Capenhurst.

Availability

The first thing you need to think about before choosing an internet provider in Capenhurst is what's available. The majority of homes in Capenhurst can take advantage of fibre or 'superfast' broadband connections, those living in rural homes could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Capenhurst?

  • Fibre broadband
    • This is fastest connection that's currently available in Capenhurst
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Capenhurst homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Capenhurst.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Capenhurst.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Capenhurst broadband price

Capenhurst broadband bill

Another important consideration is the monthly cost of broadband in Capenhurst. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price can quickly increase. You should always look in the small print of the offer before you commit to a broadband connection in Capenhurst. There are some providers that will increase the price you pay during the initial contract period. We reported recently on the BT price hike which will be felt by millions of BT customers.

Capenhurst Broadband Reliability

The reliability of the broadband connection is in Capenhurst also needs consideration, with many of us working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to do your work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows meaning without an internet connection that's reliable at your Capenhurst home is going to be important.

Capenhurst broadband technical support

Finally, the technical support for your Capenhurst broadband internet is of utmost importance. You might never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that deals with your query quickly and efficiently is definitely something worth considering when you choose a broadband provider in Capenhurst.

Broadband FAQ

Below we've answered some our the most common questions that customers in Capenhurst have about their internet connection.

Broadband Internet FAQs

Is the internet fast in Capenhurst?

The average broadband speed in Capenhurst is:

Capenhurst Average Download Speed Capenhurst Average Upload Speed
83.20 Mbps 16.50 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Capenhurst, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Capenhurst house. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

What speed internet is best for me?

That would depend on what you will be using the internet for. Have a look at the following table for a rough guide to which speed you should take when signing up for broadband in Capenhurst.

Frequent internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

What's the telephone area code for Capenhurst

Corded telephone area code Capenhurst

The telephone area code, sometimes called the landline dialling code, for Capenhurst is 01806. If you call someone in Capenhurst, and you are not in the same area, you must add 01806 to the number you'd like to call.

How much does an 01806 Capenhurst call cost?

If you have calls included with your mobile or landline tariff, the cost of the call will probably be included in that tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before making the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Capenhurst

People living in Capenhurst are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas will always be distributed and taken care of by the local network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Capenhurst home to the gas network and electricity grid.

Most of the time you will never need to ever contact the Capenhurst distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Capenhurst right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Capenhurst

The electricity distribution network operator for Capenhurst is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email customercare@spenergynetworks.com
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Capenhurst

There are no power plants within a 10 mile radius of Capenhurst.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Municipalities Close By Capenhurst

You might be wondering which municipalities are within reach of Capenhurst, we've found the five nearest towns and cities to Capenhurst.

Closest five municipalities to Capenhurst
Municipality Distance from Capenhurst
Higher Ferry -
Chester -
Blacon -
Moston 2 miles
Mickle Trafford 2 miles