Utilities in <u>Chelmsford

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A Complete Guide to Utilities in Chelmsford

If you've moved and have questions about Chelmsford? Our comprehensive utilities guide to Chelmsford will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Chelmsford water and sewerage. Keep reading to learn everything about utilities in Chelmsford.

About Chelmsford, Essex

Chelmsford CM1 has a population of 110,507 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Chelmsford?

Chelmsford water services are supplied by Affinity Water. Here are the main contact numbers for Affinity Water, Anglian Water, and Essex & Suffolk Water:

Getting in touch with your water suppliers for Chelmsford

Calling a phone number for Affinity Water, Anglian Water or Essex & Suffolk Water is just one method of contact to talk about your Chelmsford water account.

Affinity Water phone numbers

Below, you can find the principal phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Anglian Water phone numbers

Below, you can find the principal phone numbers for Anglian Water general enquiries and emergencies.

Anglian Water contact number Anglian Water Emergency contact number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365

Essex & Suffolk Water phone numbers

Below, you can find the principal phone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water contact number Essex & Suffolk Water Emergency contact number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Calling a phone number for Affinity Water, Anglian Water, Essex & Suffolk Water, or is just one method of contact to talk about your Chelmsford water account.

Write to Affinity Water, Anglian Water or Essex & Suffolk Water

You can also get in touch with Affinity Water, Anglian Water or Essex & Suffolk Water, you have the choice of posting a letter or sending an email. You can even send your message through the Affinity Water, Anglian Water or Essex & Suffolk Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Anglian Water

If you prefer to send a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

Customers that would rather email Anglian Water, you should use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to send a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

Customers that would rather email Essex & Suffolk Water, you should use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Water rates in Chelmsford

Water bill in Chelmsford

Water rates in Chelmsford depend on whether your home has a water meter or not. It's easy to find out if your Chelmsford water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Chelmsford water rates will have a meter number listed on their water bills.

Metered Customers in Chelmsford

Customers that have a water meter at their Chelmsford property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water, Anglian Water, or Essex & Suffolk Water. Whilst the variable charges cover the consumption at your Chelmsford home.

Unmetered Customers in Chelmsford

Customers without a meter at their Chelmsford home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Chelmsford home.

Water rates for unmetered customers in Chelmsford is based on the rateable value of your home. The rateable value of your Chelmsford water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, having a water meter installed at your Chelmsford may save you money.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Chelmsford?

The average water bill Chelmsford residents are billed varies between water suppliers. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Per Year
Affinity Water £16.67 £200
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
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How do I pay my Chelmsford water bill?

You will first need to register with Affinity Water, Anglian Water, or Essex & Suffolk Water. After you've registered with Affinity Water, Anglian Water, or Essex & Suffolk Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Chelmsford bill. Whilst some customers would prefer to pay annually, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water, Anglian Water, or Essex & Suffolk Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Chelmsford?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Chelmsford CM1, your water suppliers are Affinity Water, Anglian Water and Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Chelmsford Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Chelmsford have about their water supply.

Frequently Asked Questions About Water in Chelmsford

Is tap water in Chelmsford safe to drink?

Yes! It's safe to drink the tap water in Chelmsford. You can rest assured that Chelmsford water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Chelmsford water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Chelmsford water to make it drinkable.

Where does the water in Chelmsford come from?

There are three main sources of water that supply Chelmsford:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Chelmsford

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Chelmsford is more than 201ppm, that makes the water hardness in Chelmsford is rated as hard water.

What does this mean?

The clean water supply to your home in Chelmsford contains slightly elevated levels of minerals that cause hard water. hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

Adding a softener to the water is recommended in Chelmsford.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Chelmsford No Water

If there isn't any running water in your Chelmsford home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Chelmsford.

If there is no water at your Chelmsford home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Chelmsford.

If you don't have any cold water, not even a trickle, contact Affinity Water, Anglian Water, or Essex & Suffolk Water for advice. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Affinity Water, Anglian Water, or Essex & Suffolk Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Affinity Water, Anglian Water, or Essex & Suffolk Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Chelmsford water leak or flooding

Chelmsford water problems could be anything from a burst water main or flooding, to a leak in your Chelmsford home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Chelmsford property, you need to do one of the following as quickly as you can:

  1. Call Affinity Water, Anglian Water, or Essex & Suffolk Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Affinity Water, Anglian Water, or Essex & Suffolk Water website and fill in the form to report the problem.

Why does the water in Chelmsford taste strange?

If you detect a difference in smell or taste of your Chelmsford water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Chelmsford water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Chelmsford water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Affinity Water, Anglian Water, or Essex & Suffolk Water via the contact channels listed above.

Broadband Speed in Chelmsford CM1

Chelmsfordinternet connected globe

The broadband speed you get at your Chelmsford home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test the speed of your connection and see how it compares to the average connection speed for Chelmsford with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Chelmsford Average Download Speed Chelmsford Average Upload Speed
67.00 Mbps 16.53 Mbps
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The type of internet connection you have can affect the speed you get at your home in Chelmsford. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas this type of connection is the only one currently available.

What to look for when searching for a broadband provider in Chelmsford?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. That means choosing an internet service provider could feel daunting. To ease the pressure, let's take a look at the top four points worth considering before searching for a broadband provider in Chelmsford.

Availability

The first thing to consider when searching for a broadband provider in Chelmsford is the availability. The majority of homes in Chelmsford should have access to fibre or 'superfast' connections, customers who live in a rural location could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Chelmsford?

  • Fibre broadband
    • This is the fastest type of connection you can get in Chelmsford
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • High availability with for 99.9% of Chelmsford homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Chelmsford.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Chelmsford.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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Chelmsford broadband value for money

Chelmsford broadband bill

You should also think about how much it costs for the broadband in Chelmsford. It's easy to find a broadband provider that's offering a low cost deal for new customers, but the price can quickly increase. You should always look in the terms and conditions of the deal before you commit to a internet connection in Chelmsford. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Chelmsford Broadband Reliability

How reliable the broadband is in Chelmsford should also be considered, with so many people that work from home either full-time or part-time, knowing you have a reliable broadband connection to do your work can be extremely important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Chelmsford home is something to think about.

Chelmsford broadband customer support

Finally, the customer support of your Chelmsford broadband connection is really important. You might never need to get in touch with your internet service provider, however, if you have an issue and need to get in touch with them then having solid customer service that can deal with your problem in a fast and efficient manner is definitely something worth considering when selecting an internet provider in Chelmsford.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Chelmsford have about broadband internet.

Broadband Internet FAQs

Is the internet fast in Chelmsford?

The average internet speed in Chelmsford is:

Chelmsford Average Download Speed Chelmsford Average Upload Speed
67.00 Mbps 16.53 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Chelmsford, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Chelmsford house. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of UK home .

What broadband speed do I need?

It really does depend on what you will be using the internet for. Have a look at the following table for a rough guide to what sort of download speed you should choose when getting connected in Chelmsford.

Frequent internet uses Recommended Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone dialling code of Chelmsford

Corded telephone area code Chelmsford

The telephone area code, sometimes called the landline dialling code, for Chelmsford is 01245. If you call someone in Chelmsford, and you are in a different area, you will need to add 01245 to the number you'd like to call.

How much does an 01245 Chelmsford call cost?

If calls are included with your landline or mobile tariff, the phone call will probably be included with your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus the call set-up charge.

If you don't know whether you have a plan that includes calls, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Chelmsford

People living in Chelmsford are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the gas and electricity is going to be supplied and maintained by the regional network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Chelmsford home to the electricity grid and gas networks.

Most of the time you won't need to contact the Chelmsford distribution network operator, but should the need arise, you can quickly find out which DNO covers Chelmsford right here.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Chelmsford

The electricity distribution network operator for Chelmsford is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Chelmsford

There are no power plants within a 10 mile radius of Chelmsford.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Towns and Cities Near Chelmsford

If you've ever wondered which municipalities are within reach of Chelmsford, in the below table you will find the five nearest towns and cities to Chelmsford.

Closest five municipalities to Chelmsford
Municipality Distance from Chelmsford
Stock 4.89 miles
Blackmore 4.89 miles
Fryerning 4.89 miles
Ingatestone 4.89 miles
Billericay (West) 6.54 miles