Your Complete Guide to Utilities in Chester
Are you moving and want to know more about Chester? Our comprehensive utilities guide to Chester is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Chester water and sewerage. Keep reading to learn everything about utilities in Chester.
About Chester, Cheshire
Chester CH1 has a population of 86,011 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.
Who supplies my water in Chester?
Getting in touch with your water suppliers for Chester
Speaking to an advisor at Dee Valley Water, Dwr Cymru Welsh Water or Severn Trent is one of many contact methods to talk about your Chester water issues.
Dee Valley Water phone numbers
Below, you can find the principal phone numbers for Dee Valley Water general enquiries and emergencies.
|Dee Valley Water contact number||Dee Valley Water Emergency contact number|
|0330 678 0679||0800 085 8033|
|Mon-Fri 8am-8pm, Sat 9am-3pm, Emergencies 24/7/365|
Dwr Cymru Welsh Water phone numbers
Below, you can find the principal phone numbers for Dwr Cymru Welsh Water general enquiries and emergencies.
|Dwr Cymru Welsh Water contact number||Dwr Cymru Welsh Water Emergency contact number|
|0800 052 0145||0800 052 0130|
|Mon-Fri 8am-6pm, Sat 9am-1pm, Emergencies 24/7/365|
Moving to Chester?
Selectra is currently closed. Arrange a free callback with the Selectra Team to sort out all your bills.
Severn Trent phone numbers
Below, you can find the principal phone numbers for Severn Trent general enquiries and emergencies.
|Severn Trent contact number||Severn Trent Emergency contact number|
|0345 750 0500||0800 783 4444|
|Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365|
United Utilities phone numbers
Below, you can find the principal phone numbers for United Utilities general enquiries and emergencies.
|United Utilities contact number||United Utilities Emergency contact number|
|0345 672 2888||0345 672 3723|
|Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365|
Speaking to an advisor at Dee Valley Water is one of many contact methods to talk about your Chester water issues.
Write to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities
You can also write to Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities, by composing a letter or sending an email. You can also send your request via the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent or United Utilities website.
Dee Valley Water
Customers that would rather email Dee Valley Water, you must use the following email address:
|Dee Valley Water Email Address|
Dwr Cymru Welsh Water
Customer that want to post a letter to Dwr Cymru Welsh Water can do so by writing to the Dwr Cymru Welsh Water address below:
|Dwr Cymru Welsh Water Address|
|PO Box 690
Customers that would rather email Dwr Cymru Welsh Water, you must use the following email address:
|Dwr Cymru Welsh Water Email Address|
Customer that want to post a letter to Severn Trent can do so by writing to the Severn Trent address below:
|Severn Trent Address|
|PO Box 407
Customers that would rather email Severn Trent, you must use the following email address:
|Severn Trent Email Address|
Customer that want to post a letter to United Utilities can do so by writing to the United Utilities address below:
|United Utilities Address|
|United Utilities, PO Box 453
Water rates in Chester
Water rates in Chester depend on whether your home has a water meter or not. You can easily find out whether your Chester water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Chester water rates will have a meter number listed on their water bills.
Metered Customers in Chester
Customers who have a water meter installed at their Chester home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. Whilst the variable charges are for the consumption at your Chester home.
Unmetered Customers in Chester
Customers that don't have a water meter at their Chester home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Chester home.
As an unmetered customer, the rate you pay for water in Chester is based on the rateable value of your home. The rateable value part of your Chester water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.
Should I get a water meter installed?
You need to consider how much water you consume per year. If you have a small family, or live alone, having a water meter installed at your Chester might work out cheaper.
Customers with big families are probably not going to save money by installing a water meter.
How much is the average water bill in Chester?
The average water bill Chester residents are being charged will depend on which water company supplies your home. The table below shows the average water bill by supplier:
|Supplier||Average Monthly Water Bill||Average Water Bill Annually|
|Dee Valley Water||-||-|
|Dwr Cymru Welsh Water||£15.17||£182|
Expensive Chester water bills?
Selectra is currently closed. Arrange a free callback with the Selectra Team to save on other home bills.
How do I pay my Chester water bill?
First, you must sign up and register with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities. Once you've registered an account with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, you will be offered a choice of payment options such as:
- Direct Debit
- Online payments
- Pay over the phone
- Bank transfer
- Payment by cheque
- Payment card
You may be able to choose how often you pay your Chester bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities account, you will be able to choose how often you recieve your water bill and how to pay for it.
Can I switch the water supplier in Chester?
Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Chester CH1, your water suppliers are Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent and United Utilities.
Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.
Chester Water Frequently Asked Questions
Below we have answers to the most frequently asked questions that customers in Chester have about their water supply.
Frequently Asked Questions About Water in Chester
Is the tap water in Chester safe to drink?
Yes! You can drink the tap water in Chester. You can rest assured that Chester water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Chester water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Chester water to make it drinkable.
Where does the water in Chester come from?
There are three main sources of water that supply Chester:
- Surface sources - 93%
- Groundwater sources - 6%
- Mixed sources - 1%
How hard is the water in Chester
While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.
The water hardness rating in Chester is fewer than 60ppm, that makes the water hardness in in Chester is rated as soft water.
What does this mean?
The water supply to your home in Chester contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. You might also notice less limescale build-up in your appliances which extends their lifespan.
Water softener isn't needed at your home in Chester.
Chester No Water
If there isn't any running water in your Chester home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Chester.
If there is no water at your Chester home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Chester.
If your home has no cold water, not even a trickle, contact Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities for help. You can also try the following:
- Check for updates on the "In Your Area" sections of the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website for any information explaining why you have no water.
- Examine the Twitter account of Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities, they will often tweet updates when there's a problem.
- Talk to your neighbours and see if they are having a problem with their water supply.
- Make sure your stop tap is in the open position.
Chester water leak or flooding
Chester water problems can include anything from a burst water main or flooding, to a leak in your Chester home. This is why you should make sure you know what to do and who to contact regarding water emergencies.
If you notice a water leak or flooding outside your Chester property, you need to do one of the following as quickly as you can:
- Contact Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities whether the problem is with clean water or wastewater.
- If you can access the internet from your location, visit the "report a leak" page on the Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities website and complete the online form to report the issue.
Why does the water in Chester taste strange?
If you find the taste or smell is different with your Chester water this may be due to one of the following reasons:
- Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
- Seasonal changes can impermeate the Chester water with an earthy smell or taste.
- Plumbing can also contribute to the taste of your household water, adding metallic, salty, or rubbery hints to Chester water.
If you are unsure about your water's appearance, smell, or taste, you should get in touch with Dee Valley Water, Dwr Cymru Welsh Water, Severn Trent, or United Utilities on the contact details above.
Broadband in Chester CH1
The speed of your broadband connection at your Chester home depends on several factors such as:
- Fibre availability
- How far from the telephone exchange you are
- Location of the router in your home
- If you're using wi-fi or ethernet
- Which provider you have
Test your internet speed and see how it compares to the average internet speed in Chester with our fast and simple speed test.
Did you know that the average download speed in the UK is around 62.5Mbps?
|Chester Average Download Speed||Chester Average Upload Speed|
|83.20 Mbps||16.50 Mbps|
Slow broadband in Chester?
Selectra is currently closed. Arrange a free callback with the Selectra Team to get better broadband.
The way you choose to connect to the internet can affect the speed you get at your home in Chester. An FTTP is currently the fastest broadband connection you can get in the UK at the time of writing, this has been rolled out to 31.83% of homes in the UK.
ADSL internet connections are the slowest, in parts of the UK that are more remote it's the only type of internet connection currently available.
Things to consider when searching for a broadband provider in Chester?
It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, we've listed the four important points worth considering before searching for a broadband provider in Chester.
The first thing you need to think about when searching for a broadband provider in Chester is the availability. Whilst many homes in Chester can take advantage of superfast' or fibre connections, those living in rural homes may have limited access to the type of connection.
Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.
Type of connection
How can I connect to the internet in Chester?
- Fibre broadband
- This is fastest connection that's currently available in Chester
- We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
- Superfast broadband has a download speed of at least 24 Mbps.
- A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
- ADSL or ADSL2
- An older type of connection that is provided via your phone line.
- Has a slower download speed of up to 24 Mbps.
- Available to the majority of Chester homes.
- Speed that are the same as, or faster than, fibre broadband.
- Only available with Virgin Media.
- Limited availability in some parts of Chester.
- 4G/5G, Mobile, and Satellite Broadband
Unlimited GBs in Chester?
Selectra is currently closed. Arrange a free callback with the Selectra Team to get unlimted data.
Chester broadband cost
Another important consideration is the monthly cost of broadband in Chester. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the terms and conditions of the deal when you sign up for a internet connection in Chester. Some providers may even increase the price whilst you're in contract. For example, recently there was a BT price hike that has affected millions of customers.
Chester Broadband Reliability
The reliability of broadband in Chester must also be considered, with so many people that work from home on a part-time or full-time basis, we need to have a reliable internet connection to do your work is a priority.
The times when we're not working we're watching movies online or gaming online that without a reliable internet connection for your Chester home is going to be important.
Chester broadband customer support
Finally, the customer support of your Chester internet connection is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem in a fast and efficient manner is a strong plus when you choose a broadband provider in Chester.
In the FAQ below, we've answered the frequently asked questions that customers in Chester have about their internet connection.
Broadband Frequently Asked Questions
Is the internet fast in Chester?
The average broadband speed in Chester is:
|Chester Average Download Speed||Chester Average Upload Speed|
|83.20 Mbps||16.50 Mbps|
What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?
Put simply, this is the way of connecting to the internet.
- ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
- Superfast: This is fibre broadband that is at least 30 Mbps.
- FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Chester, from there it's connected to your home via your standard telephone line.
- FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Chester house. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of houses in the UK .
What speed internet is best for me?
It really does depend on what you will be using the internet for. Check out the table below to find out which speed you should pick when signing up for broadband in Chester.
|Main internet uses||Recommended Broadband Download Speed||Maximum of 2 devices|
|Maximum of 2 devices||Web, email, working from home (WFH), light streaming, social media, etc||10-25 Mbps Broadband|
|3-5 devices||AAll the above and 4K streaming or online gaming||50-100 Mbps Broadband|
|More than 5 devices||All of the above, streaming your own video content on the web or large file transfers||100+ Mbps Broadband|
What's the difference between 2.4Ghz and 5Ghz WiFi?
2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.
What's the telephone area code for Chester
The telephone dialling code, sometimes called the area code, for Chester is 01244. If you call someone in Chester, and you are not in the same area, you should add 01244 before the number you're trying to call.
How much does an 01244 Chester call cost?
If calls are included with your mobile or landline tariff, the phone call will probably be included with your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.
If you are uncertain whether you have a plan that includes calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.
How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.
Gas and Electricity Supply in Chester
Residents of Chester are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the gas and electricity is going to be distributed and taken care of by the local network operator.
These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Chester home to the gas network and electricity grid.
Most of the time you won't need to speak to the Chester distribution network operator, but should the need arise, you can quickly find out which DNO covers Chester in this section.
You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide
Electricity Distribution Network Operator responsible for Chester
The electricity distribution network operator for Chester is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:
|SP Energy Networks - Merseyside and North Wales Contact Information|
|General Enquiries||0330 101 0444|
|Emergencies||0800 001 5400|
|Address||Customer Contact Team, SP Energy Networks, 3 Prenton Way
There are six electricity distribution network operators in the UK:
- Electricity North West
- Northern Powergrid
- SSE Networks
- SP Energy Networks
- UK Power Networks
- Western Power Distribution
Looking for greener energy in Chester?
Selectra is currently closed. Arrange a free callback with the Selectra Team to do your bit for the environment.
Power Generation near Chester
There are no power plants within a 10 mile radius of Chester.
In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.
16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.
Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.
Municipalities Near Chester
You might be wondering which municipalities are close to Chester, we've found the five nearest towns and cities to Chester.