Your Complete Guide to Utilities in Chilworth

If you just moved and have some questions about Chilworth? Our comprehensive utilities guide to Chilworth will help you to find out everything about broadband, area codes, power generation and energy distributors, and Chilworth water and sewerage. Keep reading to learn everything about utilities in Chilworth.

The AA Car Insurance Logo

Renewing Your Car Insurance?

Find out if The AA can save your money on your car insurace

About Chilworth, Surrey

Chilworth GU4 has a population of 1,852 and is located in the county of Surrey. Surrey has a population of 518,467 people.

Who supplies my water in Chilworth?

Chilworth water utilities are supplied by Affinity Water. Here are the main contact numbers for Affinity Water, South East Water, and Thames Water:

How to get in touch with the water suppliers in Chilworth

Speaking to an advisor at Affinity Water, South East Water or Thames Water is one of many options to talk about your Chilworth water account.

Affinity Water contact numbers

In the table below you will find the contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

South East Water contact numbers

In the table below you will find the contact numbers for South East Water general enquiries and emergencies.

South East Water telephone number South East Water Emergency telephone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Thames Water contact numbers

In the table below you will find the contact numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Speaking to an advisor at Affinity Water, South East Water, Thames Water, or is one of many options to talk about your Chilworth water account.

Write to Affinity Water, South East Water or Thames Water

You can also get in touch with Affinity Water, South East Water or Thames Water, either by email or with a letter in the post. You can also send your request via the Affinity Water, South East Water or Thames Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you should use the following email address:

Thames Water Email Address
[email protected]
EDF Energy Logo

Need a Better Deal on Gas and Electric?

Find out how much you can save with EDF Energy today

Water rates in Chilworth

Water bill in Chilworth

Water rates in Chilworth depend on whether your home has a water meter or not. It's easy to find out if your Chilworth water rates are metered or not by looking at a recent water bill or by getting in touch with the supplier. Homes with metered Chilworth water rates will have a meter number listed on their water bills.

Metered Customers in Chilworth

Customers who have a water meter installed at their Chilworth house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, or Thames Water. Whilst the variable charges are for the consumption at your Chilworth home.

Unmetered Customers in Chilworth

Customers who don't have a meter at their Chilworth home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Chilworth home.

The rate unmetered customers pay for water in Chilworth will be based on the rateable value of your home. The rateable value of your Chilworth water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, getting a water meter for your Chilworth could be cheaper.

Customers with large households are unlikely to see any savings by getting a water meter installed.

How much is the average water bill in Chilworth?

The average water bill Chilworth residents are billed will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Annual Water Bill
Affinity Water £16.67 £200
South East Water £18.42 £221
Thames Water £19.33 £232

How do I pay my Chilworth water bill?

First of all, you will need to register with Affinity Water, South East Water, or Thames Water. Once you've registered an account with Affinity Water, South East Water, or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Chilworth bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water, South East Water, or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Chilworth?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Chilworth GU4, your water suppliers are Affinity Water, South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Chilworth Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Chilworth have about their water supply.

Frequently Asked Questions About Water in Chilworth

Is tap water in Chilworth safe to drink?

Yes! It's safe to drink the tap water in Chilworth. You can rest assured that Chilworth water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Chilworth water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Chilworth water to make it drinkable.

Where does the water in Chilworth come from?

There are three main sources of water that supply Chilworth:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Chilworth

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Chilworth is more than 201ppm, that makes the water hardness in Chilworth is rated as hard water.

What does this mean?

The water supply to your home in Chilworth contains a higher amount of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Chilworth.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Chilworth No Water

If you don't have any running water in your Chilworth home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Chilworth.

If there is no water at your Chilworth home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Chilworth.

If your home has no cold water, not even a trickle, contact Affinity Water, South East Water, or Thames Water for help. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Affinity Water, South East Water, or Thames Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Affinity Water, South East Water, or Thames Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Chilworth water leak or flooding

Chilworth water problems might include anything from flooding or a leak, to a burst water main in your Chilworth home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you notice a water leak or flooding outside your Chilworth property, you must do one of the following as soon as possible:

  1. Ring Affinity Water, South East Water, or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Affinity Water, South East Water, or Thames Water website and fill out the online form.

Why does the water in Chilworth taste strange?

If you detect a difference in smell or taste of your Chilworth water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can affect it by infusing your Chilworth water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Chilworth water.

If you have questions about your water's taste, smell, or appearance, you can speak to Affinity Water, South East Water, or Thames Water using the contact information above.

TalkTalk Logo

Need a New Broadband Deal?

Get TalkTalk today for fast and cheap fibre broadband

Internet in Chilworth GU4

Chilworthinternet connected globe

The speed of your broadband connection at your Chilworth home is dependant upon several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test the speed of your connection and find out how it compares to the average internet speed in Chilworth with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Chilworth Average Download Speed Chilworth Average Upload Speed
82.47 Mbps 18.57 Mbps
John Lewis Broadband	
 Logo

Get Broadband From John Lewis

Broadband and phone deals from your favourite department store

The internet connection type you have can affect your download and upload speed in Chilworth. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote it is the only means of connection currently available.

What to look for when picking a broadband provider in Chilworth?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider might seem daunting at first. Don't worry, let's take a look at the top four points that you should consider when picking a broadband provider in Chilworth.

Availability

The first thing to consider when picking a broadband provider in Chilworth is the availability. The majority of homes in Chilworth can take advantage of superfast' or fibre connections, those living in rural homes may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Chilworth?

  • Fibre broadband
    • This is fastest connection that's currently available in Chilworth
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Chilworth homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Chilworth.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Chilworth.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
Vodafone UK Logo

Bundle Mobile, Broadband and TV

Get Vodafone and simplify your bills with these great value offers

broadband connections options

Chilworth broadband value for money

Chilworth broadband bill

You also need to consider the price you pay for broadband in Chilworth. You will see many broadband providers are offering a low priced offer especially for new customers, but the price is often for a limited period. You should always look in the fine print of the deal when you sign up for a internet connection in Chilworth. Some providers may even increase the price whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Chilworth Broadband Reliability

The reliability of broadband in Chilworth also needs consideration, with many people working from home either full-time or part-time, having a reliable internet connection to do your work is a priority.

The times when we're not working we're streaming movies or playing online games with friends that without a reliable internet connection for your Chilworth home is something to think about.

Chilworth broadband customer service

Lastly, the customer service of your Chilworth broadband connection is extremely important. There's a good chance you will never need to get in touch with your internet service provider, but should the need to contact them arises then having solid customer service that can deal with your problem in a fast and efficient manner is definitely something worth considering when you choose a broadband provider in Chilworth.

[YAML_telecoms_alldeals_intext_cta1]

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Chilworth have about their internet connection.

Broadband FAQs

What's the average broadband speed in Chilworth?

The average broadband speed in Chilworth is:

Chilworth Average Download Speed Chilworth Average Upload Speed
82.47 Mbps 18.57 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Chilworth, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Chilworth property. This means it's very fast and extremely reliable. At present, 31.83% of homes in the UK .

What broadband speed do I need?

That will be dependant on how you will use the internet. Take a look at this table for a rough guide to which speed you should choose for a broadband service in Chilworth.

Usual Internet habits Recommended Broadband Download Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

BT Broadband & Mobile Logo

Looking for Great Value Broadband?

Get a BT ultrafast fibre broadband deal today and bundle your TV

What's the telephone dialling code of Chilworth

Corded telephone area code Chilworth

The landline area code, sometimes called the dialling code, for Chilworth is 01806. If you call someone in Chilworth, and you are not in the same area, you should add 01806 to the number you're calling.

How much does an 01806 Chilworth call cost?

If calls are included with your landline or mobile tariff, then the call cost is likely to be included as part of your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus a small call set-up charge.

If you don't know whether you have calls included in your tariff, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Chilworth

Residents in Chilworth are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the local network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Chilworth home to the gas network and electricity grid.

In many cases you will never need to ever contact the Chilworth distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Chilworth below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Chilworth

The electricity distribution network operator for Chilworth is UK Power Networks - South East England. You can find the UK Power Networks - South East England contact details in the table below:

UK Power Networks - South East England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email [email protected]
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London
ShellEnergy Logo

Looking For Cheaper Gas and Electric?

Switch to Shell Energy and pay less for your gas and electric

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Chilworth

There are no power plants within a 10 mile radius of Chilworth.

EDF Energy Logo

Need a Better Deal on Gas and Electric?

Find out how much you can save with EDF Energy today

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Chilworth

Perhaps you're wondering which towns and cities are close to Chilworth, in the below table you will find the five closest municipalities to Chilworth.

Closest five municipalities to Chilworth
Municipality Distance from Chilworth
Shalford -
Merrow 1.43 miles
Slyfield 1.43 miles
Guildford Town Centre 1.43 miles