Utilities in <u>Clacton-on-Sea

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A Complete Guide to Utilities in Clacton-on-Sea

If you just moved and have some questions about Clacton-on-Sea? Our complete guide to utilities in Clacton-on-Sea will help you to find out everything about broadband, area codes, power generation and energy distributors, and Clacton-on-Sea water and sewerage. Keep reading to learn everything about utilities in Clacton-on-Sea.

About Clacton-on-Sea, Essex

Clacton-on-Sea CO15 has a population of 50,548 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Clacton-on-Sea?

Clacton-on-Sea water services are provided by Affinity Water. In the table below are the contact numbers for Affinity Water:

How to get in touch with the water supplier in Clacton-on-Sea

Ringing a contact number for Affinity Water is one of many options to discuss your Clacton-on-Sea water account.

In the table below we have listed the main phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Write to Affinity Water

You can also get in touch with Affinity Water, either by email or with a letter in the post. You can even send your message through the Affinity Water website.

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Water rates in Clacton-on-Sea

Water bill in Clacton-on-Sea

Water rates in Clacton-on-Sea are based on if your home has a water meter or not. You can easily find out whether your Clacton-on-Sea water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Clacton-on-Sea water rates will have a meter number listed on their water bills.

Metered Customers in Clacton-on-Sea

Customers that have a water meter at their Clacton-on-Sea home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water. Whilst the variable charges are for the consumption at your Clacton-on-Sea home.

Unmetered Customers in Clacton-on-Sea

Customers who don't have a meter at their Clacton-on-Sea home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Clacton-on-Sea home.

The rate unmetered customers pay for water in Clacton-on-Sea is going to be based on the rateable value of your home. The rateable value calculation of your Clacton-on-Sea water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, installing a water meter at your Clacton-on-Sea may save you money.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Clacton-on-Sea?

The average water bill Clacton-on-Sea residents are charged is £16.67 monthly, which works out at £200 per year.

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How do I pay my Clacton-on-Sea water bill?

First of all, you will need to register with Affinity Water. Once you've registered an account with Affinity Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Clacton-on-Sea bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Clacton-on-Sea?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Clacton-on-Sea CO15, your water supplier is Affinity Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Clacton-on-Sea Water Frequently Asked Questions

Below we have answered some common questions that customers in Clacton-on-Sea have about their water supply.

Frequently Asked Questions About Water in Clacton-on-Sea

Is water from the tap in Clacton-on-Sea safe to drink?

Yes! It's safe to drink the tap water in Clacton-on-Sea. You can rest assured that Clacton-on-Sea water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Clacton-on-Sea water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Clacton-on-Sea water to make it drinkable.

Where does the water in Clacton-on-Sea come from?

There are three main sources of water that supply Clacton-on-Sea:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Clacton-on-Sea

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Clacton-on-Sea is higher than 201ppm, this means the water in Clacton-on-Sea is rated as hard water.

What does this mean?

The clean water supply to your home in Clacton-on-Sea contains slightly elevated levels of minerals that cause hard water. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Clacton-on-Sea.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Clacton-on-Sea No Water

If you don't have any running water in your Clacton-on-Sea home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Clacton-on-Sea.

If there is no water at your Clacton-on-Sea home, is the problem no cold water or no hot water? If you still have cold water but no hot water, the problem will be with the plumbing at your home and not a problem affecting Clacton-on-Sea.

If you don't have any cold water, not even a trickle, contact Affinity Water for advice. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Affinity Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Affinity Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Clacton-on-Sea water leak or flooding

Clacton-on-Sea water problems might include anything from a leak, a burst water main, or flooding in your Clacton-on-Sea home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Clacton-on-Sea property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Affinity Water regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, navigate to the "report a leak" area of the Affinity Water website and complete the online form to report the issue.

Why does the water in Clacton-on-Sea taste strange?

If you detect a difference in smell or taste of your Clacton-on-Sea water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Clacton-on-Sea water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Clacton-on-Sea water.

If you have any queries or worries about your water's smell, taste, or appearance, you should not hesitate to reach Affinity Water using the contact information above.

Internet in Clacton-on-Sea CO15

Clacton-on-Seainternet connected globe

The speed of your broadband connection at your Clacton-on-Sea home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and see if it matches the average internet speed in Clacton-on-Sea with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Clacton-on-Sea Average Download Speed Clacton-on-Sea Average Upload Speed
46.60 Mbps 10.60 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Clacton-on-Sea. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection that's available.

What to look for when picking a broadband provider in Clacton-on-Sea?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, we've listed the four important points that you should consider when picking a broadband provider in Clacton-on-Sea.


The first thing to consider when picking a broadband provider in Clacton-on-Sea is the issue of availability. Whilst many homes in Clacton-on-Sea should have access to fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Clacton-on-Sea?

  • Fibre broadband
    • This is the fastest available internet connection in Clacton-on-Sea
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Clacton-on-Sea homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Clacton-on-Sea.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Clacton-on-Sea.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Clacton-on-Sea broadband price

Clacton-on-Sea broadband bill

You should also think about the price you pay for broadband in Clacton-on-Sea. You will see many broadband providers are offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. We recommend you double check the small print of the offer when you sign up for a internet service in Clacton-on-Sea. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike which affects millions of BT customers.

Clacton-on-Sea Broadband Reliability

The reliability of broadband in Clacton-on-Sea must also be considered, with so many people that work from home full-time or just a few days per week, having a reliable internet connection to keep up to date with work your work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends which without a reliable broadband connection at your Clacton-on-Sea home is something to think about.

Clacton-on-Sea broadband customer service

Finally, the technical support for your Clacton-on-Sea broadband connection is extremely important. You might never need to contact the internet service provider you choose, but should the need to contact them arises then having solid customer service that can deal with your problem efficiently and quickly is a strong plus when selecting an internet provider in Clacton-on-Sea.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Clacton-on-Sea have about broadband internet.

Broadband Frequently Asked Questions

Is the internet fast in Clacton-on-Sea?

The average broadband speed in Clacton-on-Sea is:

Clacton-on-Sea Average Download Speed Clacton-on-Sea Average Upload Speed
46.60 Mbps 10.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Clacton-on-Sea, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Clacton-on-Sea property. That makes it the most reliable and fastest fibre broadband. At the time of writing, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on what kind of internet user you are. Have a look at the following table for a general idea which speed you should take when getting connected in Clacton-on-Sea.

Usual Internet habits Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the landline area code in Clacton-on-Sea

Corded telephone area code Clacton-on-Sea

The landline area code, sometimes called the dialling code, for Clacton-on-Sea is 01255. If you're calling somebody in Clacton-on-Sea, and you are in a different area, you must add 01255 to the number you're calling.

How much does an 01255 Clacton-on-Sea call cost?

If you have a call plan with your landline or mobile tariff, then the call cost will probably be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are uncertain whether you have calls included in your tariff, please check with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many different area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Clacton-on-Sea

Residents of Clacton-on-Sea are able to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be maintained and supplied by the network operator for the region.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Clacton-on-Sea home to the electricity grid and gas networks.

More often than not you will never need to ever contact the Clacton-on-Sea distribution network operator, but should you ever need to, you can find the distribution network operator for Clacton-on-Sea right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Clacton-on-Sea

The electricity distribution network operator for Clacton-on-Sea is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Clacton-on-Sea

There are no power plants within a 10 mile radius of Clacton-on-Sea.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a small percentage was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Clacton-on-Sea

Perhaps you're wondering which towns and cities are within reach of Clacton-on-Sea, we've found the five closest municipalities to Clacton-on-Sea.

Closest five municipalities to Clacton-on-Sea
Municipality Distance from Clacton-on-Sea
Walton On The Naze 7.44 miles
Great Bentley 8.76 miles
Wivenhoe 8.76 miles