Your Complete Guide to Utilities in Clayhall

If you've moved and have questions about Clayhall? Our comprehensive utilities guide to Clayhall will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Clayhall water and sewerage. Keep reading to learn everything about utilities in Clayhall.

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About Clayhall, Greater London

Clayhall IG5 has a population of 13,241 and is located in the county of Greater London. Greater London has a population of 9,002,488 people.

Who supplies my water in Clayhall?

Clayhall water services are supplied by Essex & Suffolk Water. Here are the main contact numbers for Essex & Suffolk Water, and Thames Water:

How to get in touch with the water suppliers in Clayhall

Calling a phone number for Essex & Suffolk Water or Thames Water is just one method of contact to talk about your Clayhall water problems.

Essex & Suffolk Water telephone numbers

In the table below you will find the telephone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water contact number Essex & Suffolk Water Emergency contact number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Thames Water telephone numbers

In the table below you will find the telephone numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Essex & Suffolk Water or Thames Water

You can also write to Essex & Suffolk Water or Thames Water, you have the choice of posting a letter or sending an email. You can also send your request via the Essex & Suffolk Water or Thames Water website.

Essex & Suffolk Water

If you prefer to write a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you want to email Essex & Suffolk Water, you can use the email address below:

Essex & Suffolk Water Email Address
[email protected]

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you can use the email address below:

Thames Water Email Address
[email protected]
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Price of water in Clayhall

Water bill in Clayhall

Water rates in Clayhall are based on if your home has a water meter or not. It's easy to find out if your Clayhall water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Clayhall water rates will have a meter number listed on their water bills.

Metered Customers in Clayhall

Customers who have a water meter installed at their Clayhall home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Essex & Suffolk Water or Thames Water. While the variable charges cover the usage at your Clayhall home.

Unmetered Customers in Clayhall

Customers without a meter at their Clayhall home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Clayhall home.

The rate unmetered customers pay for water in Clayhall is based on the rateable value of your home. The rateable value calculation of your Clayhall water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, having a water meter installed at your Clayhall may save you money.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Clayhall?

The average water bill Clayhall residents are charged varies between water suppliers. The table below shows the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Per Year
Essex & Suffolk Water £20.50 £246
Thames Water £19.33 £232

How do I pay my Clayhall water bill?

You will first need to register with Essex & Suffolk Water or Thames Water. Once you've registered an account with Essex & Suffolk Water or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Clayhall bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your Essex & Suffolk Water or Thames Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Clayhall?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Clayhall IG5, your water suppliers are Essex & Suffolk Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Clayhall Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Clayhall have about their water supply.

Frequently Asked Questions About Water in Clayhall

Is tap water in Clayhall safe to drink?

Yes! You can drink the tap water in Clayhall. You can rest assured that Clayhall water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Clayhall water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Clayhall water to make it drinkable.

Where does the water in Clayhall come from?

There are three main sources of water that supply Clayhall:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Clayhall

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Clayhall is over 201ppm, that means the water hardness in Clayhall is rated as hard water.

What does this mean?

The clean water supply to your home in Clayhall contains an elevated level of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and it may affect the taste of your tap water.

Selectra recommends

We recommend adding a softening agent to the water in Clayhall.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Clayhall No Water

If you don't have any running water in your Clayhall home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Clayhall.

If there is no water at your Clayhall home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Clayhall.

If your home has no cold water, not even a trickle, contact Essex & Suffolk Water or Thames Water for help. You can also try the following:

  1. Check the "In Your Area" sections of the Essex & Suffolk Water or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Essex & Suffolk Water or Thames Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Clayhall water leak or flooding

Clayhall water problems might include anything from a burst water main or flooding, to a leak in your Clayhall home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Clayhall property, you need to do one of the following as quickly as you can:

  1. Call Essex & Suffolk Water or Thames Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Essex & Suffolk Water or Thames Water website and fill out the online form.

Why does the water in Clayhall taste strange?

If you notice a change in taste or smell with your Clayhall water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Clayhall water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Clayhall water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Essex & Suffolk Water or Thames Water via the contact channels listed above.

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Broadband Speed in Clayhall IG5

Clayhallinternet connected globe

The speed of your broadband connection at your Clayhall home depends on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Which provider you have

Test how fast your internet is and find out how it compares to the average connection speed for Clayhall with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Clayhall Average Download Speed Clayhall Average Upload Speed
110.80 Mbps 15.85 Mbps
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The type of internet connection you have can affect the speed you get at your home in Clayhall. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas this type of connection is the only one currently available.

What should you consider when searching for a broadband provider in Clayhall?

In 2022, the internet is about as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet could feel daunting. Don't worry, we've covered four main points that you should consider when searching for a broadband provider in Clayhall.

Availability

The first point to bear in mind before searching for a broadband provider in Clayhall is the issue of availability. The majority of homes in Clayhall should be able to enjoy superfast' or fibre connections, those living in rural homes may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Clayhall?

  • Fibre broadband
    • This is the fastest type of connection you can get in Clayhall
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Clayhall homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Clayhall.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Clayhall.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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Clayhall broadband cost

Clayhall broadband bill

You should also think about how much it costs for the broadband in Clayhall. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the fine print of the deal before you commit to a broadband connection in Clayhall. There are some providers that will increase the price you pay before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Clayhall Broadband Reliability

The reliability of broadband in Clayhall should also be considered, with so many people that work from home either full-time or part-time, we need to have a reliable internet connection to stay in touch with work can be extremely important.

Then in our freetime we're playing online games with friends or streaming movies and TV shows that without a reliable internet connection for your Clayhall home will be an important thing to consider.

Clayhall broadband customer support

Our final tip, the customer service of your Clayhall internet connection is really important. There's a good chance you will never need to contact your broadband provider, but should the need to contact them arises a high level of customer support that deals with your query efficiently and quickly is definitely something worth considering when making a decision for a broadband internet provider in Clayhall.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Clayhall have about their internet connection.

Broadband Frequently Asked Questions

What's the average broadband speed in Clayhall?

The average speed of broadband in Clayhall is:

Clayhall Average Download Speed Clayhall Average Upload Speed
110.80 Mbps 15.85 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Clayhall, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Clayhall property. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of homes in the UK .

What speed internet is best for me?

That will be dependant on what kind of internet user you are. Check out the table below for a general idea what sort of download speed you should pick when getting connected in Clayhall.

Frequent internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

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What's the telephone dialling code of Clayhall

Corded telephone area code Clayhall

The telephone dialling code, sometimes called the area code, for Clayhall is 020. When making a call to someone in Clayhall, and you are in a different area, you will need to add 020 to the number you'd like to call.

How much does an 020 Clayhall call cost?

If calls are included with your landline or mobile, the phone call should be included as part of your tariff. If you don't have an included calls tariff, you can expect to pay around 10p per minute, plus a small call set-up charge.

If you are unsure whether you have calls included in your tariff, we recommend getting in touch with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Clayhall

Residents of Clayhall are free to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Clayhall home to the electricity grid and gas networks.

Most of the time you won't need to contact the Clayhall distribution network operator, but should you ever need to, you can quickly find out which DNO covers Clayhall right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Clayhall

The electricity distribution network operator for Clayhall is UK Power Networks - London. You can find the UK Power Networks - London contact details in the table below:

UK Power Networks - London Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email [email protected]
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Clayhall

There are no power plants within a 10 mile radius of Clayhall.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Clayhall

If you've ever wondered which municipalities are close to Clayhall, in the table below you can see the five closest municipalities to Clayhall.

Closest five municipalities to Clayhall
Municipality Distance from Clayhall
South Woodford 1.53 miles
Woodford 1.53 miles
Newbury Park 1.82 miles
Gants Hill 1.82 miles
Chigwell 2.1 miles