Utilities in <u>Colchester

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A Complete Guide to Utilities in Colchester

If you've moved and have questions about Colchester? Our complete guide to utilities in Colchester will help you to find out everything you need to know about broadband, area codes, power generation and energy distributors, and Colchester water and sewerage. Keep reading to learn everything about utilities in Colchester.

About Colchester, Essex

Colchester CO1 has a population of 119,441 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in Colchester?

Colchester water utilities are supplied by Anglian Water. In the table below are the contact numbers for Anglian Water:

How to get in touch with the water supplier in Colchester

Ringing a contact number for Anglian Water is just one method of contact to discuss your Colchester water account.

In the table below we have listed the main phone numbers for Anglian Water general enquiries and emergencies.

Anglian Water phone number Anglian Water Emergency phone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Write to Anglian Water

You can also get in touch with Anglian Water, either by email or with a letter in the post. You can also submit your request on the Anglian Water website.

If you prefer to write a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you want to email Anglian Water, you can use the email address below:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Water rates in Colchester

Water bill in Colchester

Water rates in Colchester will vary depending on if your home has a water meter or not. It's easy to find out if your Colchester water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Colchester water rates will have a meter number listed on their water bills.

Metered Customers in Colchester

Customers with a water meter at their Colchester home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Anglian Water. Whilst the variable charges are for the consumption at your Colchester home.

Unmetered Customers in Colchester

Customers that don't have a water meter at their Colchester home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Colchester home.

Water rates for unmetered customers in Colchester will be based on the rateable value of your home. The rateable value calculation of your Colchester water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, having a water meter installed at your Colchester may save you money.

Customers with large households are unlikely to see any savings by having a meter installed.

How much is the average water bill in Colchester?

The average water bill Colchester residents are charged is £16.83 each month, that's £202 a year.

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How do I pay my Colchester water bill?

First of all, you will need to register with Anglian Water. After you register your details with Anglian Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Colchester bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Anglian Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Colchester?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Colchester CO1, your water supplier is Anglian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Colchester Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Colchester have about their water supply.

Frequently Asked Questions About Water in Colchester

Is tap water in Colchester safe to drink?

Yes! You can drink the tap water in Colchester. You can rest assured that Colchester water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Colchester water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Colchester water to make it drinkable.

Where does the water in Colchester come from?

There are three main sources of water that supply Colchester:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Colchester

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Colchester is over 201ppm, this means the water in Colchester is rated as hard water.

What does this mean?

The water supply to your home in Colchester contains slightly elevated levels of minerals that cause hard water. hard water will not clean your clothes, dishes, or your body efficiently, and your appliances will be less efficient which is not good news for your utility bills. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

You should add a water softener to the water in Colchester.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Colchester No Water

If you don't have any running water in your Colchester home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Colchester.

If there is no water at your Colchester home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Colchester.

If there is no cold water, not even a trickle, contact Anglian Water for assistance. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Anglian Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Anglian Water, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Colchester water leak or flooding

Colchester water problems could be anything from flooding or a leak, to a burst water main in your Colchester home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Colchester property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Anglian Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, navigate to the "report a leak" area of the Anglian Water website and fill out the online form.

Why does the water in Colchester taste strange?

If you notice a change in taste or smell with your Colchester water this could be down to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Colchester water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Colchester water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Anglian Water using the contact information above.

Internet in Colchester CO1

Colchesterinternet connected globe

The speed of your internet connection at your Colchester home is dependant upon several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • How far from the telephone exchange you are
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see how it compares to the average internet speed in Colchester with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Colchester Average Download Speed Colchester Average Upload Speed
75.30 Mbps 14.00 Mbps
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The internet connection type you have can affect the speed you get at your home in Colchester. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one that's available.

What to look for when choosing an internet provider in Colchester?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. That means choosing an internet service provider might seem daunting at first. Worry not, we've covered four main points that you should consider when choosing an internet provider in Colchester.

Availability

The first point to bear in mind when choosing an internet provider in Colchester is what's available. The majority of homes in Colchester should have access to fibre or 'superfast' broadband connections, people outside a built-up area may have limited access to the type of connection.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest technology during construction.

Type of connection

How can I connect to the internet in Colchester?

  • Fibre broadband
    • This is the fastest type of connection you can get in Colchester
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Limited download speed of up to 24 Mbps.
    • Available to 99.9% of Colchester homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Restricted availability in some parts of Colchester.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Colchester.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Colchester broadband value for money

Colchester broadband bill

Another important consideration is the price you pay for broadband in Colchester. You will see many broadband providers are offering a cheap introductory offer for new customers, but the price is often for a limited period. It's important to read the terms and conditions of the deal when you sign up for a internet service in Colchester. There are some providers that will increase the price you pay whilst you're in contract. We reported recently on the BT price hike that has affected millions of customers.

Colchester Broadband Reliability

The reliability of the broadband connection is in Colchester also needs consideration, with so many people that work from home full-time or just a few days per week, knowing you have a reliable broadband connection to keep up to date with work your work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Colchester home is something to think about.

Colchester broadband technical support

Finally, the technical support for your Colchester broadband connection is extremely important. Hopefully you shouldn't have to contact your broadband provider, but should the need to contact them arises a high level of customer support that can deal with your problem quickly and efficiently is definitely something worth considering when selecting an internet provider in Colchester.

Broadband FAQ

Below we've answered some our the most common questions that customers in Colchester ask about their broadband.

Broadband Frequently Asked Questions

Is the internet fast in Colchester?

The average broadband speed in Colchester is:

Colchester Average Download Speed Colchester Average Upload Speed
75.30 Mbps 14.00 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Colchester, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Colchester home. That means it's the fastest and most reliable type of broadband fibre internet. At the time of writing, 31.83% of homes in the UK .

How fast internet should my internet be?

That would depend on what you will be using the internet for. Take a look at this table for a general idea which speed you should choose when signing up for broadband in Colchester.

Usual Internet habits Recommended Broadband Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have a smaller radius, but your data will be transmitted faster.

What's the landline area code in Colchester

Corded telephone area code Colchester

The telephone area code, sometimes called the landline dialling code, for Colchester is 01206. If you're calling somebody in Colchester, and you are not in the same area, you must add 01206 to the number you'd like to call.

How much does an 01206 Colchester call cost?

If you have a call plan with your landline or mobile tariff, the cost of the call will probably be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have calls included in your tariff, we recommend getting in touch with your provider before you make the call to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity in Colchester

Residents of Colchester are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas is distributed and taken care of by the regional network operator.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Colchester home to the electricity grid and gas networks.

More often than not you won't need to speak to the Colchester distribution network operator, but if you do, you can quickly find out which DNO covers Colchester right here.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Colchester

The electricity distribution network operator for Colchester is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Colchester

There are no power plants within a 10 mile radius of Colchester.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK aims to meet its net-zero targets.

Towns and Cities Near Colchester

Perhaps you're wondering which towns and cities are nearby Colchester, in the table below you can see the five closest municipalities to Colchester.

Closest five municipalities to Colchester
Municipality Distance from Colchester
Wivenhoe 3.98 miles
Manningtree 6.26 miles
Bures 6.38 miles
Chelmondiston 9.63 miles
Shotley 9.63 miles