A Complete Guide to Utilities in Collier Row

If you just moved and have some questions about Collier Row? Our utilities guide to Collier Row is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Collier Row water and sewerage. Keep reading to learn everything about utilities in Collier Row.

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About Collier Row, Greater London

Collier Row RM5 is located in the county of Greater London. Greater London has a population of 9,002,488 people.

Who supplies my water in Collier Row?

Collier Row water services are supplied by Essex & Suffolk Water. Here are the main contact numbers for Essex & Suffolk Water:

How to reach your water provider in Collier Row

Ringing a contact number for Essex & Suffolk Water is one of many options to deal with your Collier Row water issues.

In the table below you will find the telephone numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water telephone number Essex & Suffolk Water Emergency telephone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Write to Essex & Suffolk Water

You can also write to Essex & Suffolk Water, by composing a letter or sending an email. You can also submit your request on the Essex & Suffolk Water website.

Customer that want to post a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road

Customers that would rather email Essex & Suffolk Water, you must use the following email address:

Essex & Suffolk Water Email Address
[email protected]
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Water rates in Collier Row

Water bill in Collier Row

Water rates in Collier Row depend on whether your home has a water meter or not. You can easily check if your Collier Row water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Collier Row water rates will have a meter number listed on their water bills.

Metered Customers in Collier Row

Customers that have a water meter at their Collier Row house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Essex & Suffolk Water. Whilst the variable charges are for the consumption at your Collier Row home.

Unmetered Customers in Collier Row

Customers who don't have a meter at their Collier Row home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Collier Row home.

The rate unmetered customers pay for water in Collier Row will be based on the rateable value of your home. The rateable value of your Collier Row water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, having a water meter installed at your Collier Row could be cheaper.

Customers with bigger families that use more water will probably not benefit by having a meter installed.

How much is the average water bill in Collier Row?

The average water bill Collier Row residents are charged is £20.50 each month, that's £246 per year.

How do I pay my Collier Row water bill?

First of all, you will need to register with Essex & Suffolk Water. Once you've registered an account with Essex & Suffolk Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Collier Row bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Essex & Suffolk Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Collier Row?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Collier Row RM5, your water supplier is Essex & Suffolk Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Collier Row Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Collier Row have about their water supply.

Frequently Asked Questions About Water in Collier Row

Is water from the tap in Collier Row safe to drink?

Yes! It's safe to drink the tap water in Collier Row. You can rest assured that Collier Row water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Collier Row water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Collier Row water to make it drinkable.

Where does the water in Collier Row come from?

There are three main sources of water that supply Collier Row:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Collier Row

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Collier Row is higher than 276ppm, that means the water hardness in Collier Row is rated as very hard water.

What does this mean?

The clean water supply to your home in Collier Row contains an elevated level of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Collier Row.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Collier Row No Water

If there isn't any running water in your Collier Row home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Collier Row.

If there is no water at your Collier Row home, is it only affecting cold water or hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Collier Row.

If there is no cold water, not even a trickle, contact Essex & Suffolk Water for advice. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Essex & Suffolk Water website for any information explaining why you have no water.
  2. Have a look at the Twitter account for Essex & Suffolk Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Collier Row water leak or flooding

Collier Row water problems might include anything from flooding or a leak, to a burst water main in your Collier Row home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Collier Row property, you must do one of the following as soon as possible:

  1. Ring Essex & Suffolk Water regardless if the problem relates to wastewater or clean water.
  2. If you can access the internet from your location, go to the "report a leak" section of the Essex & Suffolk Water website and fill in the form to report the problem.

Why does the water in Collier Row taste strange?

If you notice a change in taste or smell with your Collier Row water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Collier Row water with an earthy smell or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding salty, metallic, or rubbery hints to Collier Row water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Essex & Suffolk Water using the contact information above.

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Internet in Collier Row RM5

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The speed of your broadband connection at your Collier Row home is dependant upon several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test your internet speed and see if it matches the average broadband speed for Collier Row with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Collier Row Average Download Speed Collier Row Average Upload Speed
84.50 Mbps 14.13 Mbps
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The type of internet connection you have can affect the speed you get at your home in Collier Row. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection available.

Things to consider when picking a broadband provider in Collier Row?

In 2022, the internet is about as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. Worry not, we've listed the four important points worth considering before picking a broadband provider in Collier Row.


The first thing you need to think about when picking a broadband provider in Collier Row is the availability. Most homes in Collier Row should be able to enjoy fibre or 'superfast' broadband connections, customers who live in a rural location may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Collier Row?

  • Fibre broadband
    • This is the fastest type of connection you can get in Collier Row
    • Fibre broadband is split into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • High availability with for 99.9% of Collier Row homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Collier Row.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Collier Row.
    • Might work out more expensive without an unlimited data plan.
    • Can tether to your smartphone without special equipment, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Collier Row broadband price

Collier Row broadband bill

You also need to consider the price you pay for broadband in Collier Row. You will see many broadband providers are offering a low priced offer especially for new customers, but the price is often for a limited period. It's important to read the small print of the offer before you sign up to a internet connection in Collier Row. Some providers will raise the price even whilst you're in contract. In the news recently, there was a BT price hike which affects millions of BT customers.

Collier Row Broadband Reliability

The reliability of broadband in Collier Row should also be considered, with so many people that work from home either full-time or part-time, knowing you have a reliable broadband connection to stay in touch with work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends meaning without an internet connection that's reliable at your Collier Row home is going to be important.

Collier Row broadband customer service

Our final tip, the customer service of your Collier Row internet connection is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a provider with excellent customer service that can deal with your problem in a fast and efficient manner should be considered when making a decision for a broadband internet provider in Collier Row.


Broadband FAQ

Below we've answered some our the most common questions that customers in Collier Row have about broadband internet.

Broadband FAQs

What's the average broadband speed in Collier Row?

The average broadband speed in Collier Row is:

Collier Row Average Download Speed Collier Row Average Upload Speed
84.50 Mbps 14.13 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Collier Row, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Collier Row property. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of UK home .

What speed internet is best for me?

That would depend on what kind of internet user you are. Check out the table below for a general idea what sort of download speed you should take for a broadband service in Collier Row.

Usual Internet habits Recommended Broadband Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

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What's the telephone dialling code of Collier Row

Corded telephone area code Collier Row

The telephone area code, sometimes called the landline dialling code, for Collier Row is 01708. When making a call to someone in Collier Row, and you are in a different area, you must add 01708 to the number you're calling.

How much does an 01708 Collier Row call cost?

If you have calls included with your mobile or landline tariff, then the call cost should be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Electricity and Gas in Collier Row

Residents in Collier Row are free to choose their gas and electricity provider, but regardless of which supplier they choose, the electricity and gas will always be supplied and maintained by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Collier Row home to the gas and electricity networks.

In many cases you will never need to ever contact the Collier Row distribution network operator, but should you ever need to, you can quickly find out which DNO covers Collier Row below.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Collier Row

The electricity distribution network operator for Collier Row is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email [email protected]
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Collier Row

There are no power plants within a 10 mile radius of Collier Row.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Near Collier Row

You might be wondering which municipalities are nearby Collier Row, we've found the five nearest towns and cities to Collier Row.

Closest five municipalities to Collier Row
Municipality Distance from Collier Row
Mawneys 0.72 miles
Rush Green 0.72 miles
Barkingside 1.99 miles
Hainault 1.99 miles
Becontree 2.35 miles