Utilities in <u>Colnbrook

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Your Complete Guide to Utilities in Colnbrook

Are you moving and want to know more about Colnbrook? Our utilities guide to Colnbrook is going to provide you with everything you need to know about broadband, area codes, power generation and energy distributors, and Colnbrook water and sewerage. Keep reading to learn everything about utilities in Colnbrook.

About Colnbrook, Berkshire

Colnbrook SL3 has a population of 6,157 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Colnbrook?

Colnbrook water services are supplied by Affinity Water. Below are the main phone numbers for Affinity Water, and Thames Water:

Getting in touch with your water suppliers for Colnbrook

Speaking to an advisor at Affinity Water or Thames Water is one of many contact methods to deal with your Colnbrook water issues.

Affinity Water contact numbers

Below, you can find the principal contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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Thames Water contact numbers

Below, you can find the principal contact numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Affinity Water or Thames Water

Additionally, you can communicate with Affinity Water or Thames Water, by composing a letter or sending an email. You can also submit your request on the Affinity Water or Thames Water website.

Affinity Water

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Colnbrook

Water bill in Colnbrook

Water rates in Colnbrook will vary depending on if your home has a water meter or not. You can easily check if your Colnbrook water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Colnbrook water rates will have a meter number listed on their water bills.

Metered Customers in Colnbrook

Customers with a water meter at their Colnbrook home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water or Thames Water. While the variable charges cover the usage at your Colnbrook home.

Unmetered Customers in Colnbrook

Customers that don't have a water meter at their Colnbrook home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of how much water consumed at your Colnbrook home.

Water rates for unmetered customers in Colnbrook is going to be based on the rateable value of your home. The rateable value part of your Colnbrook water prices were determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, getting a water meter for your Colnbrook could be cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Colnbrook?

The average water bill Colnbrook residents are billed varies between water suppliers. You can see in the table below the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Per Year
Affinity Water £16.67 £200
Thames Water £19.33 £232
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How do I pay my Colnbrook water bill?

First, you must sign up and register with Affinity Water or Thames Water. Once you've registered an account with Affinity Water or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Colnbrook bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Colnbrook?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Colnbrook SL3, your water suppliers are Affinity Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Colnbrook Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Colnbrook have about their water supply.

Frequently Asked Questions About Water in Colnbrook

Is water from the tap in Colnbrook safe to drink?

Yes! It's safe to drink the tap water in Colnbrook. You can rest assured that Colnbrook water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Colnbrook water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Colnbrook water to make it drinkable.

Where does the water in Colnbrook come from?

There are three main sources of water that supply Colnbrook:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Colnbrook

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Colnbrook is higher than 276ppm, that means the water hardness in Colnbrook is rated as very hard water.

What does this mean?

The clean water supply to your home in Colnbrook contains a higher amount of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and the taste of your tap water may be affected.

Selectra recommends

You should add a water softener to the water in Colnbrook.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Colnbrook No Water

If you don't have any running water in your Colnbrook home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Colnbrook.

If there is no water at your Colnbrook home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Colnbrook.

If your home has no cold water, not even a trickle, contact Affinity Water or Thames Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Affinity Water or Thames Water website for any explanations as to why you have no water.
  2. Examine the Twitter account of Affinity Water or Thames Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Make sure your stop tap is in the open position.

Colnbrook water leak or flooding

Colnbrook water problems could be anything from a leak, a burst water main, or flooding in your Colnbrook home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you discover flooding or a water leak outside your Colnbrook property, you must do one of the following as soon as possible:

  1. Contact Affinity Water or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Affinity Water or Thames Water website and complete the online form to report the issue.

Why does the water in Colnbrook taste strange?

If you detect a difference in smell or taste of your Colnbrook water this may be due to one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Colnbrook water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Colnbrook water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Affinity Water or Thames Water via the contact channels listed above.

Broadband in Colnbrook SL3

Colnbrookinternet connected globe

The speed of your broadband connection at your Colnbrook home depends on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test the speed of your connection and see how it compares to the average internet speed in Colnbrook with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Colnbrook Average Download Speed Colnbrook Average Upload Speed
83.37 Mbps 21.27 Mbps
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The type of internet connection you have can affect the speed you get at your home in Colnbrook. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it's the only type of internet connection available.

Things to consider when choosing an internet provider in Colnbrook?

These days, the internet is as important as other essential utilities, some people might consider it the most important. So picking the right internet provider can be unnerving. Worry not, we've listed the four important points that you should consider when choosing an internet provider in Colnbrook.

Availability

The first thing to consider when choosing an internet provider in Colnbrook is what's available. Most homes in Colnbrook should be able to enjoy superfast' or fibre connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH since developers often install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Colnbrook?

  • Fibre broadband
    • This is fastest connection that's currently available in Colnbrook
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed that's at least 24 Mbps.
    • A Full Fibre connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Colnbrook homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Limited availability in some parts of Colnbrook.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Colnbrook.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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Colnbrook broadband value for money

Colnbrook broadband bill

Another important consideration is how much it costs for the broadband in Colnbrook. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. You should always look in the terms and conditions of the deal when you sign up for a internet connection in Colnbrook. Some providers may even increase the price whilst you're in contract. In the news recently, there was a BT price hike which affects millions of BT customers.

Colnbrook Broadband Reliability

The reliability of broadband in Colnbrook should also be considered, with so many people that work from home on a part-time or full-time basis, having a reliable internet connection to stay in touch with work can be extremely important.

The times when we're not working we're watching movies online or gaming online meaning without an internet connection that's reliable at your Colnbrook home is going to be important.

Colnbrook broadband technical support

Lastly, the customer support of your Colnbrook broadband internet is of utmost importance. Hopefully you shouldn't have to contact the internet service provider you choose, but should the need to contact them arises then having solid customer service that can deal with your problem quickly and efficiently should be considered when making a decision for a broadband internet provider in Colnbrook.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Colnbrook ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Colnbrook?

The average speed of broadband in Colnbrook is:

Colnbrook Average Download Speed Colnbrook Average Upload Speed
83.37 Mbps 21.27 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Colnbrook, from which it is connected to your property through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Colnbrook home. This means it's very fast and extremely reliable. At present, 31.83% of houses in the UK .

What speed internet is best for me?

It really does depend on what you will be using the internet for. Have a look at the following table for a rough guide to what sort of download speed you should choose when signing up for broadband in Colnbrook.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone area code for Colnbrook

Corded telephone area code Colnbrook

The landline area code, sometimes called the dialling code, for Colnbrook is 01806. When making a call to someone in Colnbrook, and you are in a different area, you should add 01806 before the number you're trying to call.

How much does an 01806 Colnbrook call cost?

If you have calls included with your mobile or landline tariff, the cost of the call is likely to be included with your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have calls included in your tariff, please check with your provider before you make the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity in Colnbrook

Residents of Colnbrook are free to choose their gas and electricity supplier, but regardless of the supplier they are billed by, the electricity and gas will always be supplied and maintained by the local network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Colnbrook home to the gas and electricity networks.

In many cases you won't need to speak to the Colnbrook distribution network operator, but if you do, you can easily find out which DNO is responsible for Colnbrook below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Colnbrook

The electricity distribution network operator for Colnbrook is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Colnbrook

There are no power plants within a 10 mile radius of Colnbrook.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Close By Colnbrook

You might be wondering which municipalities are nearby Colnbrook, we've found the five closest municipalities to Colnbrook.

Closest five municipalities to Colnbrook
Municipality Distance from Colnbrook
George Green 0.01 miles
Fulmer 0.01 miles
Datchet 0.01 miles