Utilities in <u>Congleton

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Your Complete Guide to Utilities in Congleton

Are you moving and want to know more about Congleton? Our complete guide to utilities in Congleton will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Congleton water and sewerage. Keep reading to learn everything about utilities in Congleton.

About Congleton, Cheshire

Congleton CW12 has a population of 26,178 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Congleton?

Congleton water services are provided by Severn Trent. Below are the main phone numbers for Severn Trent, and United Utilities:

How to get in touch with the water suppliers in Congleton

Calling a phone number for Severn Trent or United Utilities is one of many contact methods to discuss your Congleton water account.

Severn Trent telephone numbers

In the table below you will find the telephone numbers for Severn Trent general enquiries and emergencies.

Severn Trent contact number Severn Trent Emergency contact number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365
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United Utilities telephone numbers

In the table below you will find the telephone numbers for United Utilities general enquiries and emergencies.

United Utilities contact number United Utilities Emergency contact number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Write to Severn Trent or United Utilities

You can also write to Severn Trent or United Utilities, by composing a letter or sending an email. You can also send your request via the Severn Trent or United Utilities website.

Severn Trent

If you prefer to send a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you want to email Severn Trent, you should use the following email address:

Severn Trent Email Address
customercare@severntrent.co.uk

United Utilities

If you prefer to send a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE

Price of water in Congleton

Water bill in Congleton

Water rates in Congleton are based on if your home has a water meter or not. It's easy to find out if your Congleton water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Congleton water rates will have a meter number listed on their water bills.

Metered Customers in Congleton

Customers who have a water meter installed at their Congleton home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Severn Trent or United Utilities. Whilst the variable charges are for the consumption at your Congleton home.

Unmetered Customers in Congleton

Customers that don't have a water meter at their Congleton home pay an annual charge for their water usage. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Congleton home.

Water rates for unmetered customers in Congleton is going to be based on the rateable value of your home. The rateable value calculation of your Congleton water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, installing a water meter at your Congleton could be cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Congleton?

The average water bill Congleton residents are being charged can differ between suppliers in your area. You can see in the table below the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Annually
Severn Trent £16.58 £199
United Utilities £16.83 £202
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How do I pay my Congleton water bill?

First of all, you will need to register with Severn Trent or United Utilities. Once you've registered an account with Severn Trent or United Utilities, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Congleton bill. While some customers like an annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. After you've set up your Severn Trent or United Utilities account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Congleton?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Congleton CW12, your water suppliers are Severn Trent and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Congleton Water Frequently Asked Questions

Below we have answered some common questions that customers in Congleton have about their water supply.

Frequently Asked Questions About Water in Congleton

Is the tap water in Congleton safe to drink?

Yes! You can drink the tap water in Congleton. You can rest assured that Congleton water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Congleton water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Congleton water to make it drinkable.

Where does the water in Congleton come from?

There are three main sources of water that supply Congleton:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Congleton

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Congleton is more than 201ppm, this means the water in Congleton is rated as hard water.

What does this mean?

The water being supplied to your home in Congleton contains an elevated level of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. You might also notice more limescale build-up in your appliances and the taste of your tap water may be affected.

Selectra recommends

We recommend adding a softening agent to the water in Congleton.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Congleton No Water

If you don't have any running water in your Congleton home, you need to find out if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Congleton.

If there is no water at your Congleton home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Congleton.

If you don't have any cold water, not even a trickle, contact Severn Trent or United Utilities for help. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Severn Trent or United Utilities website for any information explaining why you have no water.
  2. Examine the Twitter account of Severn Trent or United Utilities, quite often you will find they have posted an update about the issue.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Congleton water leak or flooding

Congleton water problems could be anything from a leak, a burst water main, or flooding in your Congleton home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Congleton property, you should try to do one of the following as long as it's safe to do so:

  1. Call Severn Trent or United Utilities regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Severn Trent or United Utilities website and complete the online form to report the issue.

Why does the water in Congleton taste strange?

If you notice a change in taste or smell with your Congleton water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Congleton water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Congleton water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Severn Trent or United Utilities on the contact details above.

Internet in Congleton CW12

Congletoninternet connected globe

The speed of your broadband connection at your Congleton home depends on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Location of the router in your home
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test how fast your internet is and find out how it compares to the average internet speed in Congleton with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Congleton Average Download Speed Congleton Average Upload Speed
70.83 Mbps 12.97 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Congleton. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of UK households.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection that's available.

What to look for when searching for a broadband provider in Congleton?

In 2022, the internet is about as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. Don't worry, let's take a look at the top four points that you should consider when searching for a broadband provider in Congleton.

Availability

The first thing to consider before searching for a broadband provider in Congleton is the issue of availability. The majority of homes in Congleton should have access to fibre or 'superfast' connections, those living in rural homes may have limited access to the type of connection.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest technology during construction.

Type of connection

How can I connect to the internet in Congleton?

  • Fibre broadband
    • This is the fastest type of connection you can get in Congleton
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Congleton homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Congleton.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Congleton.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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broadband connections options

Congleton broadband value for money

Congleton broadband bill

Another important consideration is the monthly cost of broadband in Congleton. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. We recommend you double check the fine print of the deal when you sign up for a internet connection in Congleton. Some providers may even increase the price during the initial contract period. For example, recently there was a BT price hike that has affected millions of customers.

Congleton Broadband Reliability

How reliable the broadband is in Congleton must also be considered, with many people working from home on a part-time or full-time basis, having a reliable internet connection to keep up to date with work your work is really important.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Congleton home is something to think about.

Congleton broadband customer support

Our final tip, the customer service of your Congleton internet connection is of utmost importance. There's a good chance you will never need to get in touch with your internet service provider, but should the need to contact them arises then having solid customer service that deals with your query efficiently and quickly is definitely something worth considering when selecting an internet provider in Congleton.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Congleton have about their internet connection.

Broadband Frequently Asked Questions

Is the internet fast in Congleton?

The average broadband speed in Congleton is:

Congleton Average Download Speed Congleton Average Upload Speed
70.83 Mbps 12.97 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, these are the different kinds of internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Congleton, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Congleton home. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of houses in the UK .

What broadband speed do I need?

It really does depend on what you will be using the internet for. Take a look at this table to find out the kind of broadband speed you should choose when signing up for broadband in Congleton.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit the data between your devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone area code for Congleton

Corded telephone area code Congleton

The landline area code, sometimes called the dialling code, for Congleton is 01260. If you're calling somebody in Congleton, and you're located in a different region, you will need to add 01260 before the number you're trying to call.

How much does an 01260 Congleton call cost?

If you have a call plan with your landline or mobile tariff, the phone call should be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you don't know whether you have calls included in your tariff, please check with your provider before making the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Congleton

Residents of Congleton are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the electricity and gas is distributed and taken care of by the regional network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Congleton home to the gas and electricity networks.

More often than not you won't need to contact the Congleton distribution network operator, but if you do, you can find the distribution network operator for Congleton below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Congleton

The electricity distribution network operator for Congleton is Western Power Distribution - Midlands. You can find the Western Power Distribution - Midlands contact details in the table below:

Western Power Distribution - Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email wpdnewsuppliesmids@westernpower.co.uk
Website https://www.westernpower.co.uk/
Address Toll End Road
Tipton

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Congleton

There are no power plants within a 10 mile radius of Congleton.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). In addition, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel is generated from souces such as wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Near Congleton

You might be wondering which municipalities are close to Congleton, in the below table you will find the five closest municipalities to Congleton.

Closest five municipalities to Congleton
Municipality Distance from Congleton
Sandbach 3.63 miles
Mow Cop 5.1 miles
Kidsgrove 5.1 miles
Alsager 5.1 miles