Utilities in <u>Cookham Dean

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A Complete Guide to Utilities in Cookham Dean

Are you moving and want to know more about Cookham Dean? Our complete guide to utilities in Cookham Dean is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Cookham Dean water and sewerage. Keep reading to learn everything about utilities in Cookham Dean.

About Cookham Dean, Berkshire

Cookham Dean SL6 is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Cookham Dean?

Cookham Dean water services are supplied by Affinity Water. In the table below are the contact numbers for Affinity Water, South East Water, Southern Water, and Thames Water:

Getting in touch with your water suppliers for Cookham Dean

Speaking to an advisor at Affinity Water, South East Water or Southern Water is one of many contact methods to discuss your Cookham Dean water issues.

Affinity Water telephone numbers

Below, you can find the principal telephone numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

South East Water telephone numbers

Below, you can find the principal telephone numbers for South East Water general enquiries and emergencies.

South East Water telephone number South East Water Emergency telephone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Southern Water telephone numbers

Below, you can find the principal telephone numbers for Southern Water general enquiries and emergencies.

Southern Water telephone number Southern Water Emergency telephone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365

Thames Water telephone numbers

Below, you can find the principal telephone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Speaking to an advisor at Affinity Water is one of many contact methods to discuss your Cookham Dean water issues.

Write to Affinity Water, South East Water, Southern Water or Thames Water

Additionally, you can communicate with Affinity Water, South East Water, Southern Water or Thames Water, by composing a letter or sending an email. You can even send your message through the Affinity Water, South East Water, Southern Water or Thames Water website.

Affinity Water

If you prefer to write a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

If you prefer to write a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Southern Water

If you prefer to write a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

Customers that would rather email Southern Water, you should use the following email address:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Thames Water

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

Customers that would rather email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in Cookham Dean

Water bill in Cookham Dean

Water rates in Cookham Dean depend on whether your home has a water meter or not. You can easily find out whether your Cookham Dean water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Cookham Dean water rates will have a meter number listed on their water bills.

Metered Customers in Cookham Dean

Customers who have a water meter installed at their Cookham Dean property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, Southern Water, or Thames Water. Whilst the variable charges cover the consumption at your Cookham Dean home.

Unmetered Customers in Cookham Dean

Customers without a meter at their Cookham Dean home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your Cookham Dean home.

As an unmetered customer, the rate you pay for water in Cookham Dean is based on the rateable value of your home. The rateable value part of your Cookham Dean water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you have a small family, or live alone, having a water meter installed at your Cookham Dean could be cheaper.

Customers with large households are unlikely to see any savings by installing a water meter.

How much is the average water bill in Cookham Dean?

The average water bill Cookham Dean residents are billed varies between water suppliers. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Monthly Average Water Bill Per Year
Affinity Water £16.67 £200
South East Water £18.42 £221
Southern Water £14.25 £171
Thames Water £19.33 £232
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How do I pay my Cookham Dean water bill?

First, you must sign up and register with Affinity Water, South East Water, Southern Water, or Thames Water. After you register your details with Affinity Water, South East Water, Southern Water, or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Cookham Dean bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water, South East Water, Southern Water, or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Cookham Dean?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Cookham Dean SL6, your water suppliers are Affinity Water, South East Water, Southern Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Cookham Dean Water Frequently Asked Questions

Below we have answered some common questions that customers in Cookham Dean have about their water supply.

Frequently Asked Questions About Water in Cookham Dean

Is water from the tap in Cookham Dean safe to drink?

Yes! It's safe to drink the tap water in Cookham Dean. You can rest assured that Cookham Dean water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Cookham Dean water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Cookham Dean water to make it drinkable.

Where does the water in Cookham Dean come from?

There are three main sources of water that supply Cookham Dean:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Cookham Dean

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Cookham Dean is over 276ppm, that makes the water hardness in Cookham Dean is rated as very hard water.

What does this mean?

The clean water supply to your home in Cookham Dean contains an elevated level of hard water minerals. very hard water means your home appliances are less effective and may increase your bills, your soap and shampoo will also be less effective. There may also be more limescale in your appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Cookham Dean.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Cookham Dean No Water

If there isn't any running water in your Cookham Dean home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Cookham Dean.

If there is no water at your Cookham Dean home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Cookham Dean.

If there is no cold water, not even a trickle, contact Affinity Water, South East Water, Southern Water, or Thames Water for help. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Affinity Water, South East Water, Southern Water, or Thames Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Affinity Water, South East Water, Southern Water, or Thames Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

Cookham Dean water leak or flooding

Cookham Dean water problems can include anything from a burst water main or flooding, to a leak in your Cookham Dean home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you find a water leak or flooding that's not inside your Cookham Dean property, you need to do one of the following as quickly as you can:

  1. Ring Affinity Water, South East Water, Southern Water, or Thames Water whether the problem is with clean water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Affinity Water, South East Water, Southern Water, or Thames Water website and fill out the online form.

Why does the water in Cookham Dean taste strange?

If you find the taste or smell is different with your Cookham Dean water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Cookham Dean water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding salty, metallic, or rubbery hints to Cookham Dean water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Affinity Water, South East Water, Southern Water, or Thames Water via the contact channels listed above.

Broadband in Cookham Dean SL6

Cookham Deaninternet connected globe

The speed of your internet connection at your Cookham Dean home is dependant upon several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test your internet speed and see if it matches the average broadband speed for Cookham Dean with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Cookham Dean Average Download Speed Cookham Dean Average Upload Speed
88.10 Mbps 22.33 Mbps
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The type of internet connection you have can affect the speed you get at your home in Cookham Dean. An FTTP is the best kind of broadband connection available in the UK and is available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it's the only type of internet connection that's available.

Things to consider when picking a broadband provider in Cookham Dean?

In 2022, the internet is about as important as any other utility, some people might consider it the most important. So picking the right internet provider can be unnerving. To ease the pressure, we've covered four main points worth considering before picking a broadband provider in Cookham Dean.

Availability

The first thing to consider when picking a broadband provider in Cookham Dean is the availability. Whilst many homes in Cookham Dean can take advantage of fibre or 'superfast' broadband connections, those living in rural homes could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Cookham Dean?

  • Fibre broadband
    • This is the fastest type of connection you can get in Cookham Dean
    • We can split fibre connections into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of more than 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to 99.9% of Cookham Dean homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Cookham Dean.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Cookham Dean.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, however there are some mobile networks that restrict tethered connections.
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Cookham Dean broadband value for money

Cookham Dean broadband bill

You should also think about how much it costs for the broadband in Cookham Dean. There are many providers offering a cheap introductory offer for new customers, but the price is often for a limited period. It's important to read the small print of the offer before you sign up to a internet service in Cookham Dean. Some providers may even increase the price during the initial contract period. In the news recently, there was a BT price hike which affects millions of BT customers.

Cookham Dean Broadband Reliability

The reliability of broadband in Cookham Dean should also be considered, with so many people that work from home full-time or just a few days per week, knowing you have a reliable broadband connection to do your work can be extremely important.

The times when we're not working we're watching movies online or gaming online which without a reliable broadband connection at your Cookham Dean home is going to be important.

Cookham Dean broadband customer service

Our final tip, the customer support of your Cookham Dean broadband internet is of utmost importance. You might never need to contact your broadband provider, however, if you have an issue and need to get in touch with them then having solid customer service that can deal with your problem in a fast and efficient manner is a strong plus when you choose a broadband provider in Cookham Dean.

Broadband FAQ

Below we've answered some our the most common questions that customers in Cookham Dean have about their internet connection.

Broadband Internet FAQs

Is the internet fast in Cookham Dean?

The average internet speed in Cookham Dean is:

Cookham Dean Average Download Speed Cookham Dean Average Upload Speed
88.10 Mbps 22.33 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green boxes on your street in Cookham Dean, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Cookham Dean house. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of homes in the UK .

What speed internet is best for me?

That would depend on how you will use the internet. Take a look at this table for a rough guide to what sort of download speed you should choose when getting connected in Cookham Dean.

Main internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the landline area code in Cookham Dean

Corded telephone area code Cookham Dean

The telephone area code, sometimes called the landline dialling code, for Cookham Dean is 01806. If you call someone in Cookham Dean, and you are in a different area, you should add 01806 before the number you're trying to call.

How much does an 01806 Cookham Dean call cost?

If you have a call plan with your mobile or landline tariff, then the call cost should be included with your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are unsure whether you have a plan that includes calls, please check with your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Cookham Dean

People living in Cookham Dean are able to choose their own supplier for gas and electricity, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and these are the companies that own and operates the infrastructure that connect your Cookham Dean home to the electricity grid and gas networks.

Most of the time you will never need to ever contact the Cookham Dean distribution network operator, but should the need arise, you can quickly find out which DNO covers Cookham Dean below.

You can find out more information about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Cookham Dean

The electricity distribution network operator for Cookham Dean is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Cookham Dean

There are no power plants within a 10 mile radius of Cookham Dean.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This was mostly in the form of natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include solar, wind, hydro, and biomass. This is expected to continue rising as the UK strives to hit its net-zero targets.

Municipalities Close By Cookham Dean

You might be wondering which municipalities are within reach of Cookham Dean, in the table below you can see the five nearest towns and cities to Cookham Dean.