Utilities in <u>Cowes

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Your Complete Guide to Utilities in Cowes

If you've moved and have questions about Cowes? Our complete guide to utilities in Cowes is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Cowes water and sewerage. Keep reading to learn everything about utilities in Cowes.

About Cowes, Isle of Wight

Cowes PO31 has a population of 14,216 and is located in the county of Isle of Wight. Isle of Wight has a population of 141,606 people.

Who supplies my water in Cowes?

Cowes water services are provided by Southern Water. Below are the main phone numbers for Southern Water:

How to get in touch with the water supplier in Cowes

Speaking to an advisor at Southern Water is just one method of contact to discuss your Cowes water issues.

In the table below you will find the phone numbers for Southern Water general enquiries and emergencies.

Southern Water telephone number Southern Water Emergency telephone number
0330 303 0277 0800 820 999
Mon to Fri 8am-7pm, Sat 8am-2:30pm, Emergencies 24/7/365
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Write to Southern Water

Additionally, you can communicate with Southern Water, either by email or with a letter in the post. You can also submit your request on the Southern Water website.

Customer that want to post a letter to Southern Water can do so by writing to the Southern Water address below:

Southern Water Address
PO Box 564
Darlington
DL1 9ZG

Customers that would rather email Southern Water, you can use the email address below:

Southern Water Email Address
customeraccounts@southernwater.co.uk

Water rates in Cowes

Water bill in Cowes

Water rates in Cowes are based on if your home has a water meter or not. It's easy to find out if your Cowes water rates are metered or not by checking your water bill or by contacting your supplier. Homes with metered Cowes water rates will have a meter number listed on their water bills.

Metered Customers in Cowes

Customers with a water meter at their Cowes property will pay an annual charge that is fixed, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Southern Water. Whilst the variable charges are for the consumption at your Cowes home.

Unmetered Customers in Cowes

Customers that don't have a water meter at their Cowes home have an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of the amount of water you use at your Cowes home.

As an unmetered customer, the rate you pay for water in Cowes is going to be based on the rateable value of your home. The rateable value part of your Cowes water rates will have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, getting a water meter for your Cowes might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Cowes?

The average water bill Cowes residents are billed is £14.25 each month, that's £171 a year.

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How do I pay my Cowes water bill?

You will first need to register with Southern Water. Once you've registered an account with Southern Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Cowes bill. Whilst some customers prefer to make a single annual payment, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Southern Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Cowes?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Cowes PO31, your water supplier is Southern Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Cowes Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Cowes have about their water supply.

Frequently Asked Questions About Water in Cowes

Is tap water in Cowes safe to drink?

Yes! It's safe to drink the tap water in Cowes. You can rest assured that Cowes water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Cowes water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Cowes water to make it drinkable.

Where does the water in Cowes come from?

There are three main sources of water that supply Cowes:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Cowes

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Cowes is higher than 276ppm, that makes the water hardness in Cowes is rated as very hard water.

What does this mean?

The clean water supply to your home in Cowes contains slightly elevated levels of minerals that cause hard water. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. There may also be more limescale in your appliances and your tap water taste may be affected.

Selectra recommends

You should add a water softener to the water in Cowes.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Cowes No Water

If there isn't any running water in your Cowes home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Cowes.

If there is no water at your Cowes home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Cowes.

If there is no cold water, not even a trickle, contact Southern Water for assistance. If this is the case, you can try these tips:

  1. Check for updates on the "In Your Area" sections of the Southern Water website for any information explaining why you have no water.
  2. Examine the Twitter account of Southern Water, they will often tweet updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Check that your stop tap is open.

Cowes water leak or flooding

Cowes water problems can include anything from a leak, a burst water main, or flooding in your Cowes home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Cowes property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Southern Water whether the problem is with clean water or wastewater.
  2. If you can go on the internet at your current location, visit the "report a leak" page on the Southern Water website and fill in the form to report the problem.

Why does the water in Cowes taste strange?

If you find the taste or smell is different with your Cowes water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Cowes water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Cowes water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Southern Water via the contact channels listed above.

Broadband Speed in Cowes PO31

Cowesinternet connected globe

The speed of your broadband connection at your Cowes home is dependant upon several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test your internet speed and see if it matches the average broadband speed for Cowes with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Cowes Average Download Speed Cowes Average Upload Speed
37.80 Mbps 16.20 Mbps
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The way you choose to connect to the internet can affect the speed you get at your home in Cowes. An FTTP is currently the fastest broadband connection you can get in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote this type of connection is the only one that's available.

Things to consider when picking a broadband provider in Cowes?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. So picking the right internet provider might seem daunting at first. Worry not, we've listed the four important points worth considering before picking a broadband provider in Cowes.

Availability

The first point to bear in mind when picking a broadband provider in Cowes is the issue of availability. The majority of homes in Cowes should be able to enjoy fibre or 'superfast' broadband connections, people outside a built-up area could face issues getting access to the fastest internet.

Although, homes that have been built in the last few years may already have access to ultrafast FTTH since developers often install the latest infrastructure when constructing new homes.

Type of connection

How can I connect to the internet in Cowes?

  • Fibre broadband
    • This is the fastest available internet connection in Cowes
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through a standard telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Cowes homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Cowes.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Cowes.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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broadband connections options

Cowes broadband value for money

Cowes broadband bill

Another important consideration is how much it costs for the broadband in Cowes. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. It's important to read the small print of the offer before you sign up to a internet connection in Cowes. Some providers will raise the price even whilst you're in contract. We reported recently on the BT price hike which affects millions of BT customers.

Cowes Broadband Reliability

The reliability of broadband in Cowes must also be considered, with so many people that work from home on a part-time or full-time basis, having a reliable internet connection to do your work can be extremely important.

The times when we're not working we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Cowes home is going to be important.

Cowes broadband customer service

Finally, the customer service of your Cowes broadband internet is extremely important. Hopefully you shouldn't have to contact the internet service provider you choose, however, if you have an issue and need to get in touch with them a high level of customer support that can deal with your problem efficiently and quickly is definitely something worth considering when making a decision for a broadband internet provider in Cowes.

Broadband FAQ

Below we've answered some our the most common questions that customers in Cowes ask about their broadband.

Broadband Internet FAQs

Is the internet fast in Cowes?

The average broadband speed in Cowes is:

Cowes Average Download Speed Cowes Average Upload Speed
37.80 Mbps 16.20 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

Put simply, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Cowes, from there it's connected to your home through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Cowes house. This means it's very fast and extremely reliable. Currently, 31.83% of UK home .

What broadband speed do I need?

That would depend on what you will be using the internet for. Check out the table below for a rough guide to which speed you should choose when signing up for broadband in Cowes.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but your data will be transmitted faster.

What's the telephone area code for Cowes

Corded telephone area code Cowes

The landline area code, sometimes called the dialling code, for Cowes is 01806. If you call someone in Cowes, and you are in a different area, you should add 01806 to the number you'd like to call.

How much does an 01806 Cowes call cost?

If you have a call plan with your mobile or landline tariff, then the call cost will probably be included as part of your tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you are uncertain whether you have a plan that includes calls, we recommend getting in touch with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. UK area codes can be three, four, or five digits long.

Gas and Electricity in Cowes

People living in Cowes are able to choose their gas and electricity provider, but regardless of the supplier they are billed by, the gas and electricity is going to be distributed and taken care of by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Cowes home to the gas network and electricity grid.

More often than not you won't need to speak to the Cowes distribution network operator, but should the need arise, you can easily find out which DNO is responsible for Cowes in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Cowes

The electricity distribution network operator for Cowes is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Cowes

There are no power plants within a 10 mile radius of Cowes.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Cowes

Perhaps you're wondering which towns and cities are nearby Cowes, we've found the five nearest towns and cities to Cowes.

Closest five municipalities to Cowes
Municipality Distance from Cowes
Whippingham 0.78 miles
East Cowes 0.78 miles
Ryde 5.77 miles
Fareham 7.02 miles