Utilities in <u>Cramlington

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A Complete Guide to Utilities in Cramlington

If you've moved and have questions about Cramlington? Our complete guide to utilities in Cramlington is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Cramlington water and sewerage. Keep reading to learn everything about utilities in Cramlington.

About Cramlington, Northumberland

Cramlington NE23 has a population of 27,683 and is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Cramlington?

Cramlington water services are provided by Northumbrian Water. Here are the main contact numbers for Northumbrian Water:

How to reach your water provider in Cramlington

Ringing a contact number for Northumbrian Water is just one method of contact to discuss your Cramlington water issues.

In the table below you will find the telephone numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water telephone number Northumbrian Water Emergency telephone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

You can also write to Northumbrian Water, by composing a letter or sending an email. You can even send your message through the Northumbrian Water website.

If you prefer to write a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Northumbrian Water, you should use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Cost of water in Cramlington

Water bill in Cramlington

Water rates in Cramlington depend on whether your home has a water meter or not. It's easy to find out if your Cramlington water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Cramlington water rates will have a meter number listed on their water bills.

Metered Customers in Cramlington

Customers who have a water meter installed at their Cramlington property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Northumbrian Water. While the variable charges cover the usage at your Cramlington home.

Unmetered Customers in Cramlington

Customers without a meter at their Cramlington home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Cramlington home.

Water rates for unmetered customers in Cramlington is going to be based on the rateable value of your home. The rateable value part of your Cramlington water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you have a small family, or live alone, installing a water meter at your Cramlington could be cheaper.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Cramlington?

The average water bill Cramlington residents are billed is £14.83 each month, that's £178 a year.

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How do I pay my Cramlington water bill?

First, you must sign up and register with Northumbrian Water. Once you've registered an account with Northumbrian Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Cramlington bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Northumbrian Water account, you will be able to choose how you pay your water bill, and how often you need to pay it.

Can I switch the water supplier in Cramlington?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Cramlington NE23, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Cramlington Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Cramlington have about their water supply.

Frequently Asked Questions About Water in Cramlington

Is the tap water in Cramlington safe to drink?

Yes! It's safe to drink the tap water in Cramlington. You can rest assured that Cramlington water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Cramlington water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Cramlington water to make it drinkable.

Where does the water in Cramlington come from?

There are three main sources of water that supply Cramlington:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Cramlington

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Cramlington is less than 60ppm, this means the water in in Cramlington is rated as soft water.

What does this mean?

The water supply to your home in Cramlington contains just trace amounts of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. It also means less limescale build-up in your home appliances which extends their lifespan.

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You don't need to add a water softener to the water in Cramlington.

Cramlington No Water

If you have no water in your Cramlington home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Cramlington.

If there is no water at your Cramlington home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Cramlington.

If you don't have any cold water, not even a trickle, contact Northumbrian Water for help. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Northumbrian Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Northumbrian Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Cramlington water leak or flooding

Cramlington water problems could be anything from a leak, a burst water main, or flooding in your Cramlington home. This is why you should make sure you know what to do and who to contact regarding water emergencies.

If you notice a water leak or flooding outside your Cramlington property, you must do one of the following as soon as possible:

  1. Call Northumbrian Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Northumbrian Water website and complete the online form to report the issue.

Why does the water in Cramlington taste strange?

If you detect a difference in smell or taste of your Cramlington water this could be because of one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can impermeate the Cramlington water with a somewhat earthy aroma or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Cramlington water.

If you have questions about your water's taste, smell, or appearance, you should not hesitate to reach Northumbrian Water on the contact details above.

Broadband in Cramlington NE23

Cramlingtoninternet connected globe

The speed of your broadband connection at your Cramlington home can vary depending on several factors such as:

  • The type of connection (ADSL, Fibre, or Cable)
  • Proximity of the local telephone exchange
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test the speed of your connection and see how it compares to the average broadband speed for Cramlington with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Cramlington Average Download Speed Cramlington Average Upload Speed
81.65 Mbps 16.05 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Cramlington. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL internet connections are the slowest, in some remote parts of the UK this type of connection is the only one that's available.

Things to consider when picking a broadband provider in Cramlington?

In 2022, the internet is about as important as any other utility, maybe even more important. Which means picking a reliable provider for your internet can be unnerving. To ease the pressure, we've covered four main points to think about when picking a broadband provider in Cramlington.

Availability

The first thing to consider whilst picking a broadband provider in Cramlington is the availability. The majority of homes in Cramlington should have access to fibre or 'superfast' connections, those living in rural homes could face issues getting access to the fastest internet.

That being said, homes that have been built recently should be able to enjoy access to the FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Cramlington?

  • Fibre broadband
    • This is the fastest type of connection you can get in Cramlington
    • There are two categories of fibre broadband connections, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband has a download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Cramlington homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Restricted availability in some parts of Cramlington.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Cramlington.
    • Could prove more expensive unless you have an unlimited data tariff.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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Cramlington broadband value for money

Cramlington broadband bill

You should also think about the monthly cost of broadband in Cramlington. There are many providers offering a low priced offer especially for new customers, however you might find the rate suddenly goes up. You should always look in the terms and conditions of the deal before you sign up to a internet service in Cramlington. There are some providers that will increase the price you pay before your contract has finished. For example, recently there was a BT price hike which affects millions of BT customers.

Cramlington Broadband Reliability

How reliable the broadband is in Cramlington must also be considered, with many people working from home either full-time or part-time, having a reliable internet connection to keep up to date with work your work is a priority.

When we're relaxing we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Cramlington home is going to be important.

Cramlington broadband customer service

Our final tip, the customer service of your Cramlington internet connection is of utmost importance. You might never need to contact your broadband provider, but if you ever do need to speak to them then having solid customer service that is able to solve your issue in a fast and efficient manner is definitely something worth considering when selecting an internet provider in Cramlington.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Cramlington have about their internet connection.

Broadband Internet FAQs

How fast is the broadband in Cramlington?

The average speed of broadband in Cramlington is:

Cramlington Average Download Speed Cramlington Average Upload Speed
81.65 Mbps 16.05 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green boxes on your street in Cramlington, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Cramlington house. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of houses in the UK .

What broadband speed do I need?

That would depend on what you will be using the internet for. Have a look at the following table for a rough guide to which speed you should choose when getting connected in Cramlington.

Main internet uses Recommended Broadband Download Speed Up to 2 devices
Up to 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above and large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Cramlington

Corded telephone area code Cramlington

The landline area code, sometimes called the dialling code, for Cramlington is 01806. If you're calling somebody in Cramlington, and you are not in the same area, you must add 01806 to the number you'd like to call.

How much does an 01806 Cramlington call cost?

If you have a call plan with your mobile or landline tariff, then the call cost should be included as part of your tariff. If you don't have an included calls tariff, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are unsure whether you have inclusive calls, please check with your provider before calling to avoid unexpected charges on your bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity Supply in Cramlington

People living in Cramlington can choose their gas and electricity supplier, but whichever supplier they are with, the gas and electricity is going to be supplied and maintained by the regional network operator.

We call them Distribution Network operators (DNOs) and it is these companies that own and operates the infrastructure that connect your Cramlington home to the gas network and electricity grid.

In many cases you won't need to contact the Cramlington distribution network operator, but should the need arise, you can find the distribution network operator for Cramlington below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Cramlington

The electricity distribution network operator for Cramlington is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Cramlington

There are no power plants within a 10 mile radius of Cramlington.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small percentage was produced from fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations are scheduled for closure, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy accounted for 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Near Cramlington

You might be wondering which municipalities are within reach of Cramlington, in the table below you can see the closest five municipalities to Cramlington.

Closest five municipalities to Cramlington
Municipality Distance from Cramlington
West Allotment 2.79 miles
Holystone 2.79 miles
Backworth 2.79 miles
Shiremoor 2.79 miles
Murton Village 2.79 miles