Utilities in <u>Cranbourne

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A Complete Guide to Utilities in Cranbourne

If you just moved and have some questions about Cranbourne? Our comprehensive utilities guide to Cranbourne will explain in detail everything there is to know about broadband, area codes, power generation and energy distributors, and Cranbourne water and sewerage. Keep reading to learn everything about utilities in Cranbourne.

About Cranbourne, Berkshire

Cranbourne SL4 has a population of 1,089 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Cranbourne?

Cranbourne water services are supplied by Affinity Water. Here are the main contact numbers for Affinity Water, South East Water, and Thames Water:

How to get in touch with the water suppliers in Cranbourne

Calling a phone number for Affinity Water, South East Water or Thames Water is one of many options to talk about your Cranbourne water problems.

Affinity Water phone numbers

In the table below you will find the phone numbers for Affinity Water general enquiries and emergencies.

Affinity Water contact number Affinity Water Emergency contact number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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South East Water phone numbers

In the table below you will find the phone numbers for South East Water general enquiries and emergencies.

South East Water contact number South East Water Emergency contact number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Thames Water phone numbers

In the table below you will find the phone numbers for Thames Water general enquiries and emergencies.

Thames Water contact number Thames Water Emergency contact number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Calling a phone number for Affinity Water, South East Water, Thames Water, or is one of many options to talk about your Cranbourne water problems.

Write to Affinity Water, South East Water or Thames Water

You can also get in touch with Affinity Water, South East Water or Thames Water, by composing a letter or sending an email. You can even send your message through the Affinity Water, South East Water or Thames Water website.

Affinity Water

Customer that want to post a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

Customer that want to post a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

Customer that want to post a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you want to email Thames Water, you must use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Cranbourne

Water bill in Cranbourne

Water rates in Cranbourne will vary depending on if your home has a water meter or not. You can easily check if your Cranbourne water rates are metered or unmetered rates by checking your water bill or by speaking to the supplier. Homes with metered Cranbourne water rates will have a meter number listed on their water bills.

Metered Customers in Cranbourne

Customers that have a water meter at their Cranbourne home will pay a fixed annual charge, plus an extra charge for each cubic meter (m3) consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, or Thames Water. While the variable charges cover the usage at your Cranbourne home.

Unmetered Customers in Cranbourne

Customers without a meter at their Cranbourne home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of the amount of water you use at your Cranbourne home.

As an unmetered customer, the rate you pay for water in Cranbourne is going to be based on the rateable value of your home. The rateable value calculation of your Cranbourne water rates will have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, having a water meter installed at your Cranbourne might work out cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Cranbourne?

The average water bill Cranbourne residents are billed will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Monthly Water Bill Average Water Bill Annually
Affinity Water £16.67 £200
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Cranbourne water bill?

You will first need to register with Affinity Water, South East Water, or Thames Water. After you register your details with Affinity Water, South East Water, or Thames Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Cranbourne bill. Whilst some customers prefer to make a single annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water, South East Water, or Thames Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Cranbourne?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Cranbourne SL4, your water suppliers are Affinity Water, South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Cranbourne Water Frequently Asked Questions

Below we have answered some common questions that customers in Cranbourne have about their water supply.

Frequently Asked Questions About Water in Cranbourne

Is tap water in Cranbourne safe to drink?

Yes! You can drink the tap water in Cranbourne. You can rest assured that Cranbourne water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Cranbourne water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Cranbourne water to make it drinkable.

Where does the water in Cranbourne come from?

There are three main sources of water that supply Cranbourne:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in Cranbourne

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Cranbourne is higher than 276ppm, that means the water hardness in Cranbourne is rated as very hard water.

What does this mean?

The clean water supply to your home in Cranbourne contains slightly elevated levels of minerals that cause hard water. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in Cranbourne.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Cranbourne No Water

If you don't have any running water in your Cranbourne home, you will first need to find out whether the problem is with your home plumbing or if the issue is within your neighbourhood in Cranbourne.

If there is no water at your Cranbourne home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Cranbourne.

If you don't have any cold water, not even a trickle, contact Affinity Water, South East Water, or Thames Water for advice. You can also try the following:

  1. Check for updates on the "In Your Area" sections of the Affinity Water, South East Water, or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Affinity Water, South East Water, or Thames Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Check that your stop tap is open.

Cranbourne water leak or flooding

Cranbourne water problems can include anything from a leak, a burst water main, or flooding in your Cranbourne home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your Cranbourne property, you need to do one of the following as quickly as you can:

  1. Call Affinity Water, South East Water, or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, visit the "report a leak" page on the Affinity Water, South East Water, or Thames Water website and fill in the form to report the problem.

Why does the water in Cranbourne taste strange?

If you detect a difference in smell or taste of your Cranbourne water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Cranbourne water with an earthy smell or taste.
  3. Plumbing can cause the taste of your water to change, adding metallic, salty, or rubbery hints to Cranbourne water.

If you have questions about your water's taste, smell, or appearance, you should get in touch with Affinity Water, South East Water, or Thames Water on the contact details above.

Broadband Speed in Cranbourne SL4

Cranbourneinternet connected globe

The speed of your internet connection at your Cranbourne home can vary depending on several factors such as:

  • Fibre availability
  • Distance from the telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see if it matches the average connection speed for Cranbourne with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Cranbourne Average Download Speed Cranbourne Average Upload Speed
79.32 Mbps 18.42 Mbps
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The type of internet connection you have can affect the speed you get at your home in Cranbourne. An FTTP is the fastest internet connection available in the UK at the time of writing, this has been rolled out to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it is the only means of connection currently available.

What should you consider when searching for a broadband provider in Cranbourne?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. That means choosing an internet service provider can be unnerving. To ease the pressure, we've listed the four important points that you should consider when searching for a broadband provider in Cranbourne.

Availability

The first thing you need to think about before searching for a broadband provider in Cranbourne is what's available. Most homes in Cranbourne should have access to fibre or 'superfast' connections, customers who live in a rural location may have limited access to the type of connection.

Although, homes that have been built in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Cranbourne?

  • Fibre broadband
    • This is the fastest available internet connection in Cranbourne
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre broadband connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Cranbourne homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Cranbourne.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Cranbourne.
    • Might work out more expensive without an unlimited data plan.
    • You don't need a router if you tether the connection to your smartphone, though some mobile networks do not allow tethering.
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Cranbourne broadband value for money

Cranbourne broadband bill

Another important consideration is the monthly cost of broadband in Cranbourne. It's easy to find a broadband provider that's offering a cheap introductory offer for new customers, however you might find the rate suddenly goes up. It's important to read the small print of the offer before you commit to a internet connection in Cranbourne. Some providers may even increase the price during the initial contract period. We reported recently on the BT price hike that has affected millions of customers.

Cranbourne Broadband Reliability

The reliability of the broadband connection is in Cranbourne should also be considered, with so many people that work from home either full-time or part-time, we need to have a reliable internet connection to stay in touch with work can be extremely important.

Then in our freetime we're streaming movies or playing online games with friends that without a reliable internet connection for your Cranbourne home will be an important thing to consider.

Cranbourne broadband customer support

Finally, the customer service of your Cranbourne broadband connection is of utmost importance. You might never need to contact the internet service provider you choose, but should the need to contact them arises a provider with excellent customer service that deals with your query quickly and efficiently should be considered when selecting an internet provider in Cranbourne.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Cranbourne have about broadband internet.

Broadband Frequently Asked Questions

Is the internet fast in Cranbourne?

The average speed of broadband in Cranbourne is:

Cranbourne Average Download Speed Cranbourne Average Upload Speed
79.32 Mbps 18.42 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Cranbourne, from there it's connected to your home via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Cranbourne home. That means it's the fastest and most reliable type of broadband fibre internet. Currently, 31.83% of UK home .

What broadband speed do I need?

It really does depend on what you will be using the internet for. Check out the table below for a rough guide to which speed you should choose when signing up for broadband in Cranbourne.

Frequent internet uses Recommended Broadband Speed Up to 2 devices
Up to 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Maximum of 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone dialling code of Cranbourne

Corded telephone area code Cranbourne

The telephone dialling code, sometimes called the area code, for Cranbourne is 01344. When making a call to someone in Cranbourne, and you are in a different area, you will need to add 01344 to the number you're calling.

How much does an 01344 Cranbourne call cost?

If calls are included with your landline or mobile, the phone call will probably be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you are uncertain whether you have calls included in your tariff, you should ask your provider before making the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. Area codes in the UK can be three, four, or five digits long.

Electricity and Gas in Cranbourne

Residents of Cranbourne are able to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be maintained and supplied by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Cranbourne home to the gas network and electricity grid.

Most of the time you won't need to contact the Cranbourne distribution network operator, but if you do, you can quickly find out which DNO covers Cranbourne in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Cranbourne

The electricity distribution network operator for Cranbourne is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Cranbourne

There are no power plants within a 10 mile radius of Cranbourne.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. This came mostly from natural gas (42%) and coal (2.7%). In addition, a small amount was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, and in the coming years this is expected to reduce as the UK’s nuclear power stations begin to close, by 2035 there will only one nuclear power plant still producing energy. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Cranbourne

You might be wondering which municipalities are within reach of Cranbourne, we've found the five closest municipalities to Cranbourne.