Your Complete Guide to Utilities in Crawcrook

If you just moved and have some questions about Crawcrook? Our complete guide to utilities in Crawcrook is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Crawcrook water and sewerage. Keep reading to learn everything about utilities in Crawcrook.

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About Crawcrook, Tyne and Wear

Crawcrook NE40 has a population of 5,407 and is located in the county of Tyne and Wear. Tyne and Wear has a population of 1,136,371 people.

Who supplies my water in Crawcrook?

Crawcrook water utilities are supplied by Northumbrian Water. Here are the main contact numbers for Northumbrian Water:

How to reach your water provider in Crawcrook

Speaking to an advisor at Northumbrian Water is one of many options to discuss your Crawcrook water issues.

In the table below you will find the telephone numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water contact number Northumbrian Water Emergency contact number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Write to Northumbrian Water

Additionally, you can communicate with Northumbrian Water, by composing a letter or sending an email. You can also send your request via the Northumbrian Water website.

Customer that want to post a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Northumbrian Water, you should use the following email address:

Northumbrian Water Email Address
[email protected]
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Cost of water in Crawcrook

Water bill in Crawcrook

Water rates in Crawcrook will vary depending on if your home has a water meter or not. It's easy to find out if your Crawcrook water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Crawcrook water rates will have a meter number listed on their water bills.

Metered Customers in Crawcrook

Customers who have a water meter installed at their Crawcrook property will pay an annual charge that is fixed, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Northumbrian Water. While the variable charges cover the usage at your Crawcrook home.

Unmetered Customers in Crawcrook

Customers who don't have a meter at their Crawcrook home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Crawcrook home.

Water rates for unmetered customers in Crawcrook is based on the rateable value of your home. The rateable value of your Crawcrook water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If your family is small, or you don't live with others, getting a water meter for your Crawcrook could be cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Crawcrook?

The average water bill Crawcrook residents are being charged is £14.83 monthly, which works out at £178 per year.

How do I pay my Crawcrook water bill?

First, you must sign up and register with Northumbrian Water. After you register your details with Northumbrian Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your Crawcrook bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. After you've set up your Northumbrian Water account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Crawcrook?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Crawcrook NE40, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Crawcrook Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Crawcrook have about their water supply.

Frequently Asked Questions About Water in Crawcrook

Is the tap water in Crawcrook safe to drink?

Yes! It's safe to drink the tap water in Crawcrook. You can rest assured that Crawcrook water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Crawcrook water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Crawcrook water to make it drinkable.

Where does the water in Crawcrook come from?

There are three main sources of water that supply Crawcrook:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Crawcrook

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Crawcrook is less than 60ppm, that makes the water hardness in in Crawcrook is rated as soft water.

What does this mean?

The clean water supply to your home in Crawcrook contains a minimal level of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. It also means less limescale build-up in your home appliances which extends their lifespan.

Selectra recommends

Water softener isn't needed at your home in Crawcrook.

Crawcrook No Water

If you have no water in your Crawcrook home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Crawcrook.

If there is no water at your Crawcrook home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the problem will be with the plumbing at your home and not a problem affecting Crawcrook.

If there is no cold water, not even a trickle, contact Northumbrian Water for help. If this is the case, you can try these tips:

  1. Look at the "In Your Area" sections on the Northumbrian Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Northumbrian Water, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Crawcrook water leak or flooding

Crawcrook water problems could be anything from a burst water main or flooding, to a leak in your Crawcrook home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Crawcrook property, you should try to do one of the following as long as it's safe to do so:

  1. Ring Northumbrian Water regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Northumbrian Water website and complete the online form to report the issue.

Why does the water in Crawcrook taste strange?

If you notice a change in taste or smell with your Crawcrook water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Crawcrook water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding rubbery, salty, or metallic hints to Crawcrook water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach Northumbrian Water via the contact channels listed above.

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Broadband in Crawcrook NE40

Crawcrookinternet connected globe

The speed of your internet connection at your Crawcrook home depends on several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Location of the router in your home
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test the speed of your connection and find out how it compares to the average connection speed for Crawcrook with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Crawcrook Average Download Speed Crawcrook Average Upload Speed
59.20 Mbps 9.70 Mbps
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The internet connection type you have can affect your download and upload speed in Crawcrook. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

ADSL is the slowest type of connection, in parts of the UK that are more remote it is the only means of connection that's available.

Things to consider when searching for a broadband provider in Crawcrook?

In 2022, the internet is about as important as any other utility, maybe even more important. So picking the right internet provider can be unnerving. Don't worry, we've listed the four important points to think about when searching for a broadband provider in Crawcrook.

Availability

The first thing to consider whilst searching for a broadband provider in Crawcrook is what's available. The majority of homes in Crawcrook should have access to fibre or 'superfast' broadband connections, those living in rural homes could face issues getting access to the fastest internet.

That being said, homes that have been built recently should be able to enjoy access to the FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Crawcrook?

  • Fibre broadband
    • This is the fastest type of connection you can get in Crawcrook
    • There are two categories of fibre broadband connections, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Crawcrook homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Crawcrook.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Crawcrook.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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Crawcrook broadband cost

Crawcrook broadband bill

You should also think about how much it costs for the broadband in Crawcrook. There are many providers offering a cheap introductory offer for new customers, but the price can quickly increase. You should always look in the fine print of the deal before you commit to a internet connection in Crawcrook. Some providers may even increase the price whilst you're in contract. For example, recently there was a BT price hike which affects millions of BT customers.

Crawcrook Broadband Reliability

The reliability of broadband in Crawcrook also needs consideration, with many people working from home either full-time or part-time, having a reliable internet connection to do your work can be extremely important.

The times when we're not working we're streaming movies or playing online games with friends which without a reliable broadband connection at your Crawcrook home is going to be important.

Crawcrook broadband customer support

Our final tip, the customer service of your Crawcrook broadband internet is of utmost importance. There's a good chance you will never need to contact the internet service provider you choose, but if you ever do need to speak to them then having solid customer service that is able to solve your issue quickly and efficiently is definitely something worth considering when selecting an internet provider in Crawcrook.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Crawcrook have about their internet connection.

Broadband Internet FAQs

How fast is the broadband in Crawcrook?

The average speed of broadband in Crawcrook is:

Crawcrook Average Download Speed Crawcrook Average Upload Speed
59.20 Mbps 9.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to a green box on your street in Crawcrook, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Crawcrook property. This means it's very fast and extremely reliable. At present, 31.83% of houses in the UK .

How fast internet should my internet be?

That will be dependant on what kind of internet user you are. Take a look at this table to find out the kind of broadband speed you should pick when getting connected in Crawcrook.

Main internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit the data between your devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but will transmit the data between devices at faster rates.

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What's the telephone dialling code of Crawcrook

Corded telephone area code Crawcrook

The landline area code, sometimes called the dialling code, for Crawcrook is 01806. If you call someone in Crawcrook, and you are in a different area, you should add 01806 to the number you're calling.

How much does an 01806 Crawcrook call cost?

If you have a call plan with your mobile or landline tariff, the phone call should be included as part of your tariff. If calls are not included with your tariff, it should cost in the region of 10p per minute, plus a small call set-up charge.

If you are uncertain whether you have inclusive calls, please check with your provider before calling to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Crawcrook

People living in Crawcrook can choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas will always be distributed and taken care of by the regional network operator.

We call them Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that supplies your Crawcrook home to the gas and electricity networks.

More often than not you will never need to ever contact the Crawcrook distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Crawcrook below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Crawcrook

The electricity distribution network operator for Crawcrook is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email [email protected]
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring
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There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Crawcrook

There are no power plants within a 10 mile radius of Crawcrook.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. The majority of which was natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations are scheduled for closure, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel is generated from souces such as solar, wind, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Municipalities Close By Crawcrook

You might be wondering which municipalities are close to Crawcrook, we've found the closest five municipalities to Crawcrook.

Closest five municipalities to Crawcrook
Municipality Distance from Crawcrook
Greenside -
Wylam 1.76 miles
Winlaton 2.24 miles
Blaydon 2.24 miles