Your Complete Guide to Utilities in Croxteth

Are you moving and want to know more about Croxteth? Our comprehensive utilities guide to Croxteth will help you to find out everything about broadband, area codes, power generation and energy distributors, and Croxteth water and sewerage. Keep reading to learn everything about utilities in Croxteth.

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About Croxteth, Merseyside

Croxteth L11 has a population of 16,543 and is located in the county of Merseyside. Merseyside has a population of 1,423,065 people.

Who supplies my water in Croxteth?

Croxteth water services are provided by United Utilities. Here are the main contact numbers for United Utilities:

How to get in touch with the water supplier in Croxteth

Speaking to an advisor at United Utilities is one of many contact methods to talk about your Croxteth water account.

Below, you can find the principal phone numbers for United Utilities general enquiries and emergencies.

United Utilities telephone number United Utilities Emergency telephone number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Write to United Utilities

You can also write to United Utilities, either by email or with a letter in the post. You can even send your message through the United Utilities website.

If you prefer to write a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
Warrington
WA55 1SE
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Cost of water in Croxteth

Water bill in Croxteth

Water rates in Croxteth will vary depending on if your home has a water meter or not. You can easily check if your Croxteth water rates are metered or not by looking at a recent water bill or by speaking to the supplier. Homes with metered Croxteth water rates will have a meter number listed on their water bills.

Metered Customers in Croxteth

Customers with a water meter at their Croxteth house will pay an annual fixed charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of United Utilities. While the variable charges cover the usage at your Croxteth home.

Unmetered Customers in Croxteth

Customers who don't have a meter at their Croxteth home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same regardless of how much water consumed at your Croxteth home.

As an unmetered customer, the rate you pay for water in Croxteth will be based on the rateable value of your home. The rateable value calculation of your Croxteth water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If your family is small, or you don't live with others, installing a water meter at your Croxteth might work out cheaper.

Customers with bigger families that use more water will probably not benefit by getting a water meter installed.

How much is the average water bill in Croxteth?

The average water bill Croxteth residents are charged is £16.83 each month, that's £202 per year.

How do I pay my Croxteth water bill?

You will first need to register with United Utilities. Once you've registered an account with United Utilities, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Croxteth bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. When you set up your United Utilities account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Croxteth?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Croxteth L11, your water supplier is United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Croxteth Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Croxteth have about their water supply.

Frequently Asked Questions About Water in Croxteth

Is tap water in Croxteth safe to drink?

Yes! It's safe to drink the tap water in Croxteth. You can rest assured that Croxteth water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Croxteth water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Croxteth water to make it drinkable.

Where does the water in Croxteth come from?

There are three main sources of water that supply Croxteth:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Croxteth

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Croxteth is less than 60ppm, that makes the water hardness in in Croxteth is rated as soft water.

What does this mean?

The water being supplied to your home in Croxteth contains a minimal level of hard water minerals. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. You might also notice less limescale build-up in your appliances which means they should last longer.

Selectra recommends

You don't need to add a water softener to the water in Croxteth.

Croxteth No Water

If you have no water in your Croxteth home, you will first need to find out whether the problem is with your home plumbing or if the problem is a widespread issue affecting Croxteth.

If there is no water at your Croxteth home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue will be with your home plumbing and not a problem affecting Croxteth.

If you don't have any cold water, not even a trickle, contact United Utilities for assistance. In this case you should try the following tips:

  1. Look at the "In Your Area" sections on the United Utilities website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for United Utilities, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Make sure your stop tap is in the open position.

Croxteth water leak or flooding

Croxteth water problems can include anything from flooding or a leak, to a burst water main in your Croxteth home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Croxteth property, you should try to do one of the following as long as it's safe to do so:

  1. Call United Utilities regardless if the problem relates to wastewater or clean water.
  2. If you have access to the internet, visit the "report a leak" page on the United Utilities website and fill in the form to report the problem.

Why does the water in Croxteth taste strange?

If you detect a difference in smell or taste of your Croxteth water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can infuse the Croxteth water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Croxteth water.

If you are unsure about your water's appearance, smell, or taste, you should not hesitate to reach United Utilities on the contact details above.

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Broadband Speed in Croxteth L11

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The speed of your broadband connection at your Croxteth home is dependant upon several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and find out how it compares to the average connection speed for Croxteth with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Croxteth Average Download Speed Croxteth Average Upload Speed
110.85 Mbps 16.30 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Croxteth. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it's the only type of internet connection currently available.

What to look for when picking a broadband provider in Croxteth?

It's 2022, which means the internet is just as important as any other utility, some people might consider it the most important. Which means picking a reliable provider for your internet might seem daunting at first. To ease the pressure, we've covered four main points to think about when picking a broadband provider in Croxteth.

Availability

The first thing you need to think about whilst picking a broadband provider in Croxteth is what's available. Most homes in Croxteth can take advantage of fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

That being said, homes that have been built recently should be able to enjoy access to the FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Croxteth?

  • Fibre broadband
    • This is fastest connection that's currently available in Croxteth
    • We can split fibre connections into two categories, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Croxteth homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Croxteth.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Croxteth.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Croxteth broadband cost

Croxteth broadband bill

You should also think about the monthly cost of broadband in Croxteth. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. We recommend you double check the fine print of the deal before you commit to a broadband connection in Croxteth. Some providers will raise the price even before your contract has finished. We reported recently on the BT price hike which affects millions of BT customers.

Croxteth Broadband Reliability

The reliability of broadband in Croxteth must also be considered, with many of us working from home either full-time or part-time, having a reliable internet connection to do your work is really important.

The times when we're not working we're watching movies online or gaming online that without a reliable internet connection for your Croxteth home is something to think about.

Croxteth broadband customer service

Finally, the customer support of your Croxteth internet connection is extremely important. You might never need to contact your broadband provider, but if you ever do need to speak to them a provider with excellent customer service that is able to solve your issue quickly and efficiently should be considered when you choose a broadband provider in Croxteth.

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Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Croxteth ask about their broadband.

Broadband FAQs

How fast is the broadband in Croxteth?

The average speed of broadband in Croxteth is:

Croxteth Average Download Speed Croxteth Average Upload Speed
110.85 Mbps 16.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to one of those green cabinets that you might have near your home in Croxteth, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Croxteth property. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of UK home .

What speed internet is best for me?

That would depend on what kind of internet user you are. Take a look at this table for a general idea which speed you should pick when getting connected in Croxteth.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

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What's the telephone dialling code of Croxteth

Corded telephone area code Croxteth

The landline area code, sometimes called the dialling code, for Croxteth is 01806. If you call someone in Croxteth, and you're located in a different region, you should add 01806 before the number you're trying to call.

How much does an 01806 Croxteth call cost?

If calls are included with your landline or mobile tariff, then the call cost will probably be included with your tariff. If you don't have an included calls tariff, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are unsure whether you have inclusive calls, you should ask your provider before calling to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Croxteth

Residents in Croxteth can choose their gas and electricity supplier, but regardless of which supplier they choose, the electricity and gas will always be distributed and taken care of by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that connects your Croxteth home to the gas and electricity networks.

More often than not you won't need to contact the Croxteth distribution network operator, but should you ever need to, you can find the distribution network operator for Croxteth in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Croxteth

The electricity distribution network operator for Croxteth is SP Energy Networks - Merseyside and North Wales. You can find the SP Energy Networks - Merseyside and North Wales contact details in the table below:

SP Energy Networks - Merseyside and North Wales Contact Information
General Enquiries 0330 101 0444
Emergencies 0800 001 5400
Email [email protected]
Website https://www.spenergynetworks.co.uk/
Address Customer Contact Team, SP Energy Networks, 3 Prenton Way
Prenton
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Croxteth

There are no power plants within a 10 mile radius of Croxteth.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Additionally, a small percentage was produced from fossil fuels from other sources (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as nuclear power stations in the UK’s begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK is focussed on meeting its net-zero targets.

Municipalities Near Croxteth

Perhaps you're wondering which towns and cities are within reach of Croxteth, in the table below you can see the closest five municipalities to Croxteth.

Closest five municipalities to Croxteth
Municipality Distance from Croxteth
Clubmoor -
Norris Green -
Aintree Village 0.93 miles
West Derby 1.48 miles