Utilities in <u>Culcheth

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Your Complete Guide to Utilities in Culcheth

Are you moving and want to know more about Culcheth? Our utilities guide to Culcheth will help you to find out everything there is to know about broadband, area codes, power generation and energy distributors, and Culcheth water and sewerage. Keep reading to learn everything about utilities in Culcheth.

About Culcheth, Cheshire

Culcheth WA3 has a population of 6,708 and is located in the county of Cheshire. Cheshire has a population of 931,347 people.

Who supplies my water in Culcheth?

Culcheth water services are supplied by Dee Valley Water. Here are the main contact numbers for Dee Valley Water, and United Utilities:

How to get in touch with the water suppliers in Culcheth

Calling a phone number for Dee Valley Water or United Utilities is one of many contact methods to deal with your Culcheth water account.

Dee Valley Water telephone numbers

In the table below you will find the telephone numbers for Dee Valley Water general enquiries and emergencies.

Dee Valley Water contact number Dee Valley Water Emergency contact number
0330 678 0679 0800 085 8033
Mon-Fri 8am-8pm, Sat 9am-3pm, Emergencies 24/7/365
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United Utilities telephone numbers

In the table below you will find the telephone numbers for United Utilities general enquiries and emergencies.

United Utilities contact number United Utilities Emergency contact number
0345 672 2888 0345 672 3723
Mon-Fri 8am-8pm, Sat 8am-4pm, Emergencies 24/7/365

Write to Dee Valley Water or United Utilities

You can also get in touch with Dee Valley Water or United Utilities, by composing a letter or sending an email. You can even send your message through the Dee Valley Water or United Utilities website.

Dee Valley Water

If you want to email Dee Valley Water, you should use the following email address:

Dee Valley Water Email Address

United Utilities

If you prefer to send a letter to United Utilities can do so by writing to the United Utilities address below:

United Utilities Address
United Utilities, PO Box 453
WA55 1SE

Water rates in Culcheth

Water bill in Culcheth

Water rates in Culcheth will vary depending on if your home has a water meter or not. You can easily check if your Culcheth water rates are metered or not by checking your water bill or by speaking to the supplier. Homes with metered Culcheth water rates will have a meter number listed on their water bills.

Metered Customers in Culcheth

Customers with a water meter at their Culcheth house will pay an annual fixed charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Dee Valley Water or United Utilities. Whilst the variable charges are for the consumption at your Culcheth home.

Unmetered Customers in Culcheth

Customers without a meter at their Culcheth home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Culcheth home.

As an unmetered customer, the rate you pay for water in Culcheth is going to be based on the rateable value of your home. The rateable value calculation of your Culcheth water prices were determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If your family is small, or you don't live with others, getting a water meter for your Culcheth may save you money.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Culcheth?

The average water bill Culcheth residents are charged will depend on which water company supplies your home. In the table below, you will see how much each supplier charges:

Supplier Average Water Bill Per Month Average Water Bill Annually
Dee Valley Water - -
United Utilities £16.83 £202
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How do I pay my Culcheth water bill?

First of all, you will need to register with Dee Valley Water or United Utilities. Once you've registered an account with Dee Valley Water or United Utilities, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Culcheth bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. As soon as you've set up your Dee Valley Water or United Utilities account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Culcheth?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Culcheth WA3, your water suppliers are Dee Valley Water and United Utilities.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Culcheth Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Culcheth have about their water supply.

Frequently Asked Questions About Water in Culcheth

Is tap water in Culcheth safe to drink?

Yes! You can drink the tap water in Culcheth. You can rest assured that Culcheth water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Culcheth water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter Culcheth water to make it drinkable.

Where does the water in Culcheth come from?

There are three main sources of water that supply Culcheth:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Culcheth

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Culcheth is below 60ppm, that means the water hardness in in Culcheth is rated as soft water.

What does this mean?

The water being supplied to your home in Culcheth contains low levels of minerals that cause hard water. soft water means your home appliances should be more efficient and your clothes will come out softer after washing. There should also be less limescale in your appliances which means they should last longer.

Selectra recommends

Water softener isn't needed at your home in Culcheth.

Culcheth No Water

If you don't have any running water in your Culcheth home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting Culcheth.

If there is no water at your Culcheth home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the issue is probably going to be with your home plumbing and not a problem affecting Culcheth.

If you don't have any cold water, not even a trickle, contact Dee Valley Water or United Utilities for assistance. In this case you should try the following tips:

  1. Check the "In Your Area" sections of the Dee Valley Water or United Utilities website for any information explaining why you have no water.
  2. Check the Twitter account of Dee Valley Water or United Utilities, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Culcheth water leak or flooding

Culcheth water problems can include anything from a leak, a burst water main, or flooding in your Culcheth home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Culcheth property, you need to do one of the following as quickly as you can:

  1. Contact Dee Valley Water or United Utilities regardless if the problem relates to wastewater or clean water.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Dee Valley Water or United Utilities website and complete the online form to report the issue.

Why does the water in Culcheth taste strange?

If you detect a difference in smell or taste of your Culcheth water this could be down to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Culcheth water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Culcheth water.

If you have any queries or worries about your water's smell, taste, or appearance, you can speak to Dee Valley Water or United Utilities on the contact details above.

Internet in Culcheth WA3

Culchethinternet connected globe

The speed of your broadband connection at your Culcheth home depends on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see how it compares to the average broadband speed for Culcheth with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Culcheth Average Download Speed Culcheth Average Upload Speed
105.04 Mbps 17.18 Mbps
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The type of internet connection you have can affect your download and upload speed in Culcheth. An FTTP is the fastest internet connection available in the UK and is available to 31.83% of households in the UK.

The slowest way to access the internet is ADSL, but for some customers in remote areas it's the only type of internet connection available.

What to look for when searching for a broadband provider in Culcheth?

In 2022, the internet is about as important as any other utility, maybe even more important. That means choosing an internet service provider can be unnerving. To ease the pressure, let's take a look at the top four points that you should consider when searching for a broadband provider in Culcheth.


The first thing to consider when searching for a broadband provider in Culcheth is what's available. Most homes in Culcheth should be able to enjoy fibre or 'superfast' connections, people outside a built-up area may have trouble getting fast broadband.

However, new builds and properties that have been constructed in the last few years may already have access to ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in Culcheth?

  • Fibre broadband
    • This is fastest connection that's currently available in Culcheth
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An internet connection that's delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Culcheth homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Can only choose Virgin Media.
    • Availability can be limited in some parts of Culcheth.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Culcheth.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Culcheth broadband price

Culcheth broadband bill

You also need to consider the monthly cost of broadband in Culcheth. You will see many broadband providers are offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the terms and conditions of the deal before you sign up to a internet service in Culcheth. Some providers will raise the price even before your contract has finished. We reported recently on the BT price hike that has affected millions of customers.

Culcheth Broadband Reliability

The reliability of the broadband connection is in Culcheth should also be considered, with many people working from home either full-time or part-time, knowing you have a reliable broadband connection to stay in touch with work is really important.

Then in our freetime we're watching movies online or gaming online meaning without an internet connection that's reliable at your Culcheth home is something to think about.

Culcheth broadband customer support

Our final tip, the customer service of your Culcheth broadband connection is of utmost importance. You might never need to get in touch with your internet service provider, but should the need to contact them arises then having solid customer service that can deal with your problem quickly and efficiently should be considered when making a decision for a broadband internet provider in Culcheth.

Broadband FAQ

Our FAQ contains the answers to the most asked questions from customers in Culcheth ask about their broadband.

Broadband FAQs

What's the average broadband speed in Culcheth?

The average broadband speed in Culcheth is:

Culcheth Average Download Speed Culcheth Average Upload Speed
105.04 Mbps 17.18 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Culcheth, from which it is connected to your property via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Culcheth property. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

How fast internet should my internet be?

That will be dependant on what you will be using the internet for. Take a look at this table for a general idea which speed you should take for a broadband service in Culcheth.

Usual Internet habits Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals have less range, but will transmit the data between devices at faster rates.

What's the telephone dialling code of Culcheth

Corded telephone area code Culcheth

The telephone area code, sometimes called the landline dialling code, for Culcheth is 01806. When making a call to someone in Culcheth, and you're located in a different region, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Culcheth call cost?

If you have calls included with your landline or mobile tariff, the phone call should be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you don't know whether you have calls included in your tariff, please check with your provider before you make the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? There's a total of 645 telephone area codes in the UK. Area codes in the UK can be three, four, or five digits long.

Gas and Electricity in Culcheth

Residents in Culcheth are free to choose their gas and electricity provider, but whichever supplier they are with, the gas and electricity is going to be maintained and supplied by the local network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Culcheth home to the gas and electricity networks.

Most of the time you won't need to speak to the Culcheth distribution network operator, but should you ever need to, you can easily find out which DNO is responsible for Culcheth right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Culcheth

The electricity distribution network operator for Culcheth is Electricity North West. You can find the Electricity North West contact details in the table below:

Electricity North West Contact Information
General Enquiries 0800 195 4141
Emergencies 105
Email ElectricityCustomerRelation@enwl.co.uk
Website https://www.enwl.co.uk/
Address 304 Bridgewater Place, Birchwood Park

There are a total of six electricity distribution network operators that cover the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Culcheth

There are no power plants within a 10 mile radius of Culcheth.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). Furthermore, a tiny amount was generated with fossil fuels from other sources (2.7%). The amount of electricity generated from fossil fuels varies each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK strives to hit its net-zero targets.

Towns and Cities Near Culcheth

You might be wondering which municipalities are within reach of Culcheth, in the below table you will find the five closest municipalities to Culcheth.

Closest five municipalities to Culcheth
Municipality Distance from Culcheth
Rixton-with-Glazebrook -
Glazebrook -
Golborne -