Your Complete Guide to Utilities in Didcot

If you just moved and have some questions about Didcot? Our complete guide to utilities in Didcot is going to provide you with everything about broadband, area codes, power generation and energy distributors, and Didcot water and sewerage. Keep reading to learn everything about utilities in Didcot.

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About Didcot, Oxfordshire

Didcot OX11 has a population of 26,920 and is located in the county of Oxfordshire. Oxfordshire has a population of 687,466 people.

Who supplies my water in Didcot?

Didcot water utilities are supplied by Thames Water. Below are the main phone numbers for Thames Water:

How to get in touch with the water supplier in Didcot

Speaking to an advisor at Thames Water is one of many options to discuss your Didcot water issues.

In the table below you will find the phone numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Write to Thames Water

You can also get in touch with Thames Water, you have the choice of posting a letter or sending an email. You can also submit your request on the Thames Water website.

If you prefer to write a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you can use the email address below:

Thames Water Email Address
[email protected]
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Water rates in Didcot

Water bill in Didcot

Water rates in Didcot depend on whether your home has a water meter or not. You can easily find out whether your Didcot water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Didcot water rates will have a meter number listed on their water bills.

Metered Customers in Didcot

Customers with a water meter at their Didcot home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Thames Water. Whilst the variable charges cover the consumption at your Didcot home.

Unmetered Customers in Didcot

Customers without a meter at their Didcot home have an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same regardless of the amount of water you use at your Didcot home.

As an unmetered customer, the rate you pay for water in Didcot is going to be based on the rateable value of your home. The rateable value calculation of your Didcot water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you have a small family, or live alone, installing a water meter at your Didcot might work out cheaper.

Customers with bigger families that use more water will probably not benefit by installing a water meter.

How much is the average water bill in Didcot?

The average water bill Didcot residents are being charged is £19.33 monthly, which works out at £232 per year.

How do I pay my Didcot water bill?

First, you must sign up and register with Thames Water. After you register your details with Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Didcot bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Didcot?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Didcot OX11, your water supplier is Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Didcot Water Frequently Asked Questions

Below we have answered the most commonly asked questions that customers in Didcot have about their water supply.

Frequently Asked Questions About Water in Didcot

Is tap water in Didcot safe to drink?

Yes! It's safe to drink the tap water in Didcot. You can rest assured that Didcot water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has scored Didcot water quality 99.94% in overall mean zonal compliance, which means your water is safe to drink. It is not required to boil or filter Didcot water to make it drinkable.

Where does the water in Didcot come from?

There are three main sources of water that supply Didcot:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Didcot

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Didcot is over 276ppm, that makes the water hardness in Didcot is rated as very hard water.

What does this mean?

The water being supplied to your home in Didcot contains slightly elevated levels of minerals that cause hard water. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and it may affect the taste of your tap water.

Selectra recommends

You should add a water softener to the water in Didcot.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Didcot No Water

If you have no water in your Didcot home, you will need to check if the issue is to do with your home plumbing or if the problem is an outage affecting Didcot.

If there is no water at your Didcot home, is it only affecting cold water or hot water? If you still have cold water but no hot water, the issue will be with your home plumbing and not a problem affecting Didcot.

If there is no cold water, not even a trickle, contact Thames Water for assistance. You can also try the following:

  1. Check the "In Your Area" sections of the Thames Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Thames Water, they will often tweet updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Check that your stop tap is open.

Didcot water leak or flooding

Didcot water problems can include anything from a leak, a burst water main, or flooding in your Didcot home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you discover flooding or a water leak outside your Didcot property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Thames Water whether the problem is with clean water or wastewater.
  2. If you have access to the internet, visit the "report a leak" page on the Thames Water website and fill in the form to report the problem.

Why does the water in Didcot taste strange?

If you find the taste or smell is different with your Didcot water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can infuse the Didcot water with an earthy taste or smell.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Didcot water.

If you are unsure about your water's appearance, smell, or taste, you can speak to Thames Water via the contact channels listed above.

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Broadband in Didcot OX11

Didcotinternet connected globe

The speed of your internet connection at your Didcot home depends on several factors such as:

  • Availability of fibre
  • Proximity of the local telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Which provider you have

Test how fast your internet is and see how it compares to the average broadband speed for Didcot with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Didcot Average Download Speed Didcot Average Upload Speed
87.30 Mbps 19.70 Mbps
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The internet connection type you have can have an effect on the speed you get in Didcot. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of homes in the UK.

The slowest way to access the internet is ADSL, in parts of the UK that are more remote it is the only means of connection that's available.

Things to consider when picking a broadband provider in Didcot?

It's 2022, which means the internet is just as important as any other utility, maybe even more important. That means choosing an internet service provider could feel daunting. Worry not, we've covered four main points to think about when picking a broadband provider in Didcot.

Availability

The first point to bear in mind when picking a broadband provider in Didcot is the availability. Whilst many homes in Didcot can take advantage of fibre or 'superfast' broadband connections, people outside a built-up area may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest infrastructure when constructing new homes.

Type of connection

What kinds of internet connection are available in Didcot?

  • Fibre broadband
    • This is the fastest available internet connection in Didcot
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of connection that is delivered through your traditional telephone line.
    • Has a slower download speed of up to 24 Mbps.
    • High availability with for 99.9% of Didcot homes.
  • Cable
    • Speed that are the same as, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of Didcot.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed is dependant upon the mobile signal strength in Didcot.
    • Can be more expensive for heavy users without unlimited data.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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Didcot broadband cost

Didcot broadband bill

You also need to consider how much it costs for the broadband in Didcot. There are many providers offering a cheap introductory offer for new customers, but the price can quickly increase. We recommend you double check the terms and conditions of the deal before you sign up to a internet connection in Didcot. Some providers will raise the price even before your contract has finished. We reported recently on the BT price hike which affects millions of BT customers.

Didcot Broadband Reliability

The reliability of broadband in Didcot also needs consideration, with many of us working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to do your work is really important.

The times when we're not working we're streaming movies or playing online games with friends which without a reliable broadband connection at your Didcot home is going to be important.

Didcot broadband customer service

Finally, the customer service of your Didcot broadband connection is really important. Hopefully you shouldn't have to contact your broadband provider, but if you ever do need to speak to them a high level of customer support that can deal with your problem in a fast and efficient manner is a strong plus when you choose a broadband provider in Didcot.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Didcot ask about their broadband.

Broadband Frequently Asked Questions

What's the average broadband speed in Didcot?

The average internet speed in Didcot is:

Didcot Average Download Speed Didcot Average Upload Speed
87.30 Mbps 19.70 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the speed reduces as you get further away from the telephone exchange.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in Didcot, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Didcot house. That makes it the most reliable and fastest fibre broadband. Currently, 31.83% of UK home .

What speed internet is best for me?

That will be dependant on what kind of internet user you are. Take a look at this table to find out what sort of download speed you should pick for a broadband service in Didcot.

Main internet uses Recommended Broadband Speed Maximum of 2 devices
Maximum of 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the two radio frequencies internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but transmit data at slower speeds. 5Ghz WiFi signals have a smaller radius, but are able to transmit your data at faster speeds.

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What's the telephone area code for Didcot

Corded telephone area code Didcot

The telephone area code, sometimes called the landline dialling code, for Didcot is 01806. If you call someone in Didcot, and you're located in a different region, you should add 01806 to the number you're calling.

How much does an 01806 Didcot call cost?

If you have a call plan with your mobile or landline tariff, then the call cost will probably be included as part of your tariff. Without an inclusive calls plan, you can expect to pay around 10p per minute, plus an additional call set-up charge.

If you are unsure whether you have inclusive calls, we recommend getting in touch with your provider before you make the call to avoid unexpected charges on your bill.

How many different area codes are there in the UK? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity in Didcot

Residents of Didcot are free to choose their own supplier for gas and electricity, but whichever supplier they are with, the gas and electricity is going to be supplied and maintained by the network operator for the region.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your Didcot home to the gas and electricity networks.

More often than not you won't need to speak to the Didcot distribution network operator, but should the need arise, you can find the distribution network operator for Didcot in this section.

Learn more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator responsible for Didcot

The electricity distribution network operator for Didcot is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email [email protected]
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth
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There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Didcot

There are no power plants within a 10 mile radius of Didcot.

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Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a tiny amount was generated with other types of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, this is expected to reduce in the next few years as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, an increase from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. This is expected to continue rising as the UK aims to meet its net-zero targets.

Towns and Cities Near Didcot

If you've ever wondered which municipalities are nearby Didcot, in the table below you can see the closest five municipalities to Didcot.

Closest five municipalities to Didcot
Municipality Distance from Didcot
Blewbury -
Wantage 5.27 miles
Longworth 7.08 miles
Sunningwell 7.08 miles