Utilities in <u>Dilston

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Your Complete Guide to Utilities in Dilston

If you've moved and have questions about Dilston? Our complete guide to utilities in Dilston will explain in detail everything about broadband, area codes, power generation and energy distributors, and Dilston water and sewerage. Keep reading to learn everything about utilities in Dilston.

About Dilston, Northumberland

Dilston NE45 is located in the county of Northumberland. Northumberland has a population of 319,010 people.

Who supplies my water in Dilston?

Dilston water services are provided by Northumbrian Water. In the table below are the contact numbers for Northumbrian Water:

How to get in touch with the water supplier in Dilston

Speaking to an advisor at Northumbrian Water is just one method of contact to discuss your Dilston water problems.

In the table below we have listed the main phone numbers for Northumbrian Water general enquiries and emergencies.

Northumbrian Water telephone number Northumbrian Water Emergency telephone number
0345 733 5566 0345 717 1100
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365
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Write to Northumbrian Water

Additionally, you can communicate with Northumbrian Water, either by email or with a letter in the post. You can also submit your request on the Northumbrian Water website.

If you prefer to send a letter to Northumbrian Water can do so by writing to the Northumbrian Water address below:

Northumbrian Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Northumbrian Water, you should use the following email address:

Northumbrian Water Email Address
care@nwl.co.uk

Cost of water in Dilston

Water bill in Dilston

Water rates in Dilston will vary depending on if your home has a water meter or not. It's easy to find out if your Dilston water rates are metered or not by looking at a recent water bill or by contacting your supplier. Homes with metered Dilston water rates will have a meter number listed on their water bills.

Metered Customers in Dilston

Customers who have a water meter installed at their Dilston home will pay a fixed annual charge, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Northumbrian Water. Whilst the variable charges cover the consumption at your Dilston home.

Unmetered Customers in Dilston

Customers without a meter at their Dilston home will pay an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount regardless of how much water consumed at your Dilston home.

Water rates for unmetered customers in Dilston will be based on the rateable value of your home. The rateable value of your Dilston water rates would have been determined by the local council in the 90s and is likely that they have not changed since then.

Should I get a water meter installed? It really depends on how much water you consume annually. If you are single, or have a small family, getting a water meter for your Dilston could be cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Dilston?

The average water bill Dilston residents are being charged is £14.83 monthly, which works out at £178 a year.

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How do I pay my Dilston water bill?

You will first need to register with Northumbrian Water. After you've registered with Northumbrian Water, you will be able to choose your preferred payment method, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You should also be able to choose how frequently you pay your Dilston bill. Whilst some customers would prefer to pay annually, other customers might want to settle for quarterly, monthly, or even weekly payments instead. When you set up your Northumbrian Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Dilston?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Dilston NE45, your water supplier is Northumbrian Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Dilston Water Frequently Asked Questions

Below we have answered some common questions that customers in Dilston have about their water supply.

Frequently Asked Questions About Water in Dilston

Is tap water in Dilston safe to drink?

Yes! It's safe to drink the tap water in Dilston. You can rest assured that Dilston water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated Dilston water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Dilston water to make it drinkable.

Where does the water in Dilston come from?

There are three main sources of water that supply Dilston:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

What's the water hardness rating in Dilston

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The rating for water hardness in Dilston is less than 60ppm, that means the water hardness in in Dilston is rated as soft water.

What does this mean?

The water supply to your home in Dilston contains a minimal level of hard water minerals. soft water will give your clothes a softer feel, and your appliances will be more efficient which is good news for your wallet. It also means less limescale build-up in your home appliances meaning they should not break down as often.

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You don't need to add a water softener to the water in Dilston.

Dilston No Water

If you have no water in your Dilston home, you need to find out if the issue is to do with your home plumbing or if the problem is a widespread issue affecting Dilston.

If there is no water at your Dilston home, do you only have no cold water or no hot water? If you don't have hot water but have cold water, the issue will be with your home plumbing and not a problem affecting Dilston.

If there is no cold water, not even a trickle, contact Northumbrian Water for help. You can also try the following:

  1. Check the "In Your Area" sections of the Northumbrian Water website for any information explaining the reason your home has no water.
  2. Check the Twitter account of Northumbrian Water, they often post incident updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Make sure your stop tap is in the open position.

Dilston water leak or flooding

Dilston water problems could be anything from flooding or a leak, to a burst water main in your Dilston home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you find a water leak or flooding that's not inside your Dilston property, you need to do one of the following as quickly as you can:

  1. Ring Northumbrian Water regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, go to the "report a leak" section of the Northumbrian Water website and complete the online form to report the issue.

Why does the water in Dilston taste strange?

If you notice a change in taste or smell with your Dilston water this could be because of one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the Dilston water with an earthy smell or taste.
  3. Plumbing can also contribute to the taste of your household water, adding salty, metallic, or rubbery hints to Dilston water.

If you are unsure about your water's appearance, smell, or taste, you should get in touch with Northumbrian Water via the contact channels listed above.

Broadband Speed in Dilston NE45

Dilstoninternet connected globe

The broadband speed you get at your Dilston home can vary depending on several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Placement of your router
  • If you are connected with ethernet or wi-fi
  • Your broadband provider

Test how fast your internet is and see how it compares to the average internet speed in Dilston with our easy to use broadband speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Dilston Average Download Speed Dilston Average Upload Speed
47.40 Mbps 11.60 Mbps
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The way you choose to connect to the internet can have an effect on the speed you get in Dilston. An FTTP is the best kind of broadband connection available in the UK however, at the time of writing, this is only available to 31.83% of households in the UK.

ADSL internet connections are the slowest, in parts of the UK that are more remote this type of connection is the only one that's available.

What should you consider when picking a broadband provider in Dilston?

It's 2022, which means the internet is just as important as any other utility, perhaps more important. So picking the right internet provider might seem daunting at first. Worry not, let's take a look at the top four points to think about when picking a broadband provider in Dilston.

Availability

The first thing to consider whilst picking a broadband provider in Dilston is what's available. The majority of homes in Dilston can take advantage of fibre or 'superfast' broadband connections, those living in rural homes may have limited access to the type of connection.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What are the different types of connection in Dilston?

  • Fibre broadband
    • This is fastest connection that's currently available in Dilston
    • There are two categories of fibre broadband connections, they are known as 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed of more than 24 Mbps.
    • A Full Fibre broadband connection has a faster download speed from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Dilston homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Available only via Virgin Media.
    • Availability can be limited in some parts of Dilston.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Dilston.
    • Might work out more expensive without an unlimited data plan.
    • No special equipment required by tethering to your smartphone, however there are some mobile networks that restrict tethered connections.
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broadband connections options

Dilston broadband cost

Dilston broadband bill

Another important consideration is how much it costs for the broadband in Dilston. It's easy to find a broadband provider that's offering a low cost deal for new customers, however you might find the rate suddenly goes up. We recommend you double check the terms and conditions of the deal when you sign up for a broadband connection in Dilston. Some providers will raise the price even during the initial contract period. We reported recently on the BT price hike which affects millions of BT customers.

Dilston Broadband Reliability

How reliable the broadband is in Dilston must also be considered, with many of us working from home full-time or just a few days per week, having a reliable internet connection to stay in touch with work is a priority.

The times when we're not working we're playing online games with friends or streaming movies and TV shows which without a reliable broadband connection at your Dilston home will be an important thing to consider.

Dilston broadband customer service

Finally, the technical support for your Dilston broadband internet is extremely important. Hopefully you shouldn't have to get in touch with your internet service provider, but if you ever do need to speak to them then having solid customer service that is able to solve your issue quickly and efficiently is definitely something worth considering when you choose a broadband provider in Dilston.

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Broadband FAQ

Below we've answered some our the most common questions that customers in Dilston have about their internet connection.

Broadband Frequently Asked Questions

What's the average broadband speed in Dilston?

The average internet speed in Dilston is:

Dilston Average Download Speed Dilston Average Upload Speed
47.40 Mbps 11.60 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the speed will be slower the further away you are from the telephone exchange.
  • Superfast: This type of fibre broadband has a download speed of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this kind of fibre connection is first delivered to a green box on your street in Dilston, it's then connected to your house via your standard telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This type of fibre connection is use 100% fibre cables to your Dilston home. This means it's very fast and extremely reliable. At present, 31.83% of houses in the UK .

What broadband speed do I need?

That will be dependant on what you will be using the internet for. Check out the table below to find out what sort of download speed you should pick when signing up for broadband in Dilston.

Frequent internet uses Recommended Download Speed Up to 2 devices
Up to 2 devices Email, web browsing, working from home (WFH), light streaming, etc 10-25 Mbps Broadband
3-5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
5 devices or more All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to talk to your connected devices. 2.4Ghz WiFi travels across longer distances, but does so at slower speeds. 5Ghz WiFi signals don't have as much range, but are able to transmit your data at faster speeds.

What's the landline area code in Dilston

Corded telephone area code Dilston

The landline area code, sometimes called the dialling code, for Dilston is 01806. When making a call to someone in Dilston, and you are not in the same area, you should add 01806 to the number you'd like to call.

How much does an 01806 Dilston call cost?

If you have a call plan with your landline or mobile, then the call cost will probably be included in that tariff. If calls are not included with your tariff, the cost of the call will be about 10p per minute, plus an additional call set-up charge.

If you don't know whether you have inclusive calls, please check with your provider before calling to avoid additional charges on your next phone bill.

How many dialling codes does the UK have? There are 645 area codes in the UK incl. Northern Ireland. UK area codes can be three, four, or five digits long.

Gas and Electricity Supply in Dilston

Residents of Dilston are free to choose their own supplier for gas and electricity, but whichever supplier they are with, the electricity and gas will always be maintained and supplied by the local network operator.

We call them Distribution Network operators (DNOs) and they are the company that own, operates and maintains the infrastructure that supplies your Dilston home to the electricity grid and gas networks.

Most of the time you will never need to ever contact the Dilston distribution network operator, but if you do, you can easily find out which DNO is responsible for Dilston below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Dilston

The electricity distribution network operator for Dilston is Northern Powergrid - North East. You can find the Northern Powergrid - North East contact details in the table below:

Northern Powergrid - North East Contact Information
General Enquiries 0800 011 3332
Emergencies 0800 668 877
Email cus.serv@northernpowergrid.com
Website https://www.northernpowergrid.com/
Address RSXE-RCZX-XKBL, Manor House, Manor House
Penshaw, Houghton le Spring

The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Dilston

There are no power plants within a 10 mile radius of Dilston.

Fossil Fuels

In 2021, a total of 47.4% of the UK’s electricity was generated by burning fossil fuels. This was mostly in the form of natural gas (42%) and coal (2.7%). Additionally, a small amount was produced from other types of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of electricity was generated by nuclear reactors in 2021, and in the coming years this is expected to reduce as nuclear power stations in the UK’s begin to close, only one will still be generating energy 2035. However, new nuclear reactors are being planned such as Hinkley Point C which is currently under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable sources can include solar, wind, hydro, and biomass. We can expect to see this continue increasing as the UK is focussed on meeting its net-zero targets.

Municipalities Close By Dilston

Perhaps you're wondering which towns and cities are nearby Dilston, in the below table you will find the closest five municipalities to Dilston.

Closest five municipalities to Dilston
Municipality Distance from Dilston
Aydon -
Corbridge -
Broomhaugh 2.75 miles
Riding 2.75 miles
Acomb 3.93 miles