Utilities in <u>Dorney

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Your Complete Guide to Utilities in Dorney

Are you moving and want to know more about Dorney? Our complete guide to utilities in Dorney will explain in detail everything about broadband, area codes, power generation and energy distributors, and Dorney water and sewerage. Keep reading to learn everything about utilities in Dorney.

About Dorney, Berkshire

Dorney SL4 has a population of 278 and is located in the county of Berkshire. Berkshire has a population of 915,157 people.

Who supplies my water in Dorney?

Dorney water services are provided by Affinity Water. Below are the main phone numbers for Affinity Water, South East Water, and Thames Water:

How to get in touch with the water suppliers in Dorney

Calling a phone number for Affinity Water, South East Water or Thames Water is one of many contact methods to discuss your Dorney water problems.

Affinity Water contact numbers

In the table below you will find the contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water telephone number Affinity Water Emergency telephone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365
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South East Water contact numbers

In the table below you will find the contact numbers for South East Water general enquiries and emergencies.

South East Water telephone number South East Water Emergency telephone number
0333 000 0001 0333 000 0365
Mon-Fri 8am-7pm, Sat 8am-1pm, Emergencies 24/7/365

Thames Water contact numbers

In the table below you will find the contact numbers for Thames Water general enquiries and emergencies.

Thames Water telephone number Thames Water Emergency telephone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Calling a phone number for Affinity Water, South East Water, Thames Water, or is one of many contact methods to discuss your Dorney water problems.

Write to Affinity Water, South East Water or Thames Water

You can also get in touch with Affinity Water, South East Water or Thames Water, either by email or with a letter in the post. You can even send your message through the Affinity Water, South East Water or Thames Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

South East Water

If you prefer to send a letter to South East Water can do so by writing to the South East Water address below:

South East Water Address
Rocfort Road
Snodland, Kent
ME6 5AH

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you can use the email address below:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Price of water in Dorney

Water bill in Dorney

Water rates in Dorney will vary depending on if your home has a water meter or not. You can easily check if your Dorney water rates are metered or unmetered rates by checking your water bill or by contacting your supplier. Homes with metered Dorney water rates will have a meter number listed on their water bills.

Metered Customers in Dorney

Customers that have a water meter at their Dorney property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Affinity Water, South East Water, or Thames Water. While the variable charges cover the usage at your Dorney home.

Unmetered Customers in Dorney

Customers without a meter at their Dorney home will pay an annual charge for their water consumption. This charge is fixed, meaning you'll pay the same no matter how much water you use at your Dorney home.

The rate unmetered customers pay for water in Dorney is going to be based on the rateable value of your home. The rateable value of your Dorney water prices were determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, having a water meter installed at your Dorney could be cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in Dorney?

The average water bill Dorney residents are charged will depend on which water company supplies your home. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Water Bill Annually
Affinity Water £16.67 £200
South East Water £18.42 £221
Thames Water £19.33 £232
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How do I pay my Dorney water bill?

First, you must sign up and register with Affinity Water, South East Water, or Thames Water. Once you've registered an account with Affinity Water, South East Water, or Thames Water, you will be offered a choice of payment options such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Dorney bill. Whilst some customers would prefer to pay annually, other customers would prefer quarterly, monthly, or even weekly payments instead. After you've set up your Affinity Water, South East Water, or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in Dorney?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in Dorney SL4, your water suppliers are Affinity Water, South East Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Dorney Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Dorney have about their water supply.

Frequently Asked Questions About Water in Dorney

Is tap water in Dorney safe to drink?

Yes! You can drink the tap water in Dorney. You can rest assured that Dorney water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Dorney water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Dorney water to make it drinkable.

Where does the water in Dorney come from?

There are three main sources of water that supply Dorney:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Dorney

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in Dorney is more than 276ppm, that makes the water hardness in Dorney is rated as very hard water.

What does this mean?

The water supply to your home in Dorney contains a higher amount of hard water minerals. very hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and your tap water taste may be affected.

Selectra recommends

Adding a softener to the water is recommended in Dorney.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

Dorney No Water

If you have no water in your Dorney home, you will need to check if the issue is to do with your home plumbing or if the issue is within your neighbourhood in Dorney.

If there is no water at your Dorney home, do you only have no cold water or no hot water? If the problem is only affecting your hot water, the problem will be with the plumbing at your home and not a problem affecting Dorney.

If there is no cold water, not even a trickle, contact Affinity Water, South East Water, or Thames Water for advice. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Affinity Water, South East Water, or Thames Water website for any explanations as to why you have no water.
  2. Check the Twitter account of Affinity Water, South East Water, or Thames Water, they often post incident updates when there's a problem.
  3. Ask your neighbours whether they have the same issue as you.
  4. Verify your stop tap and make sure it's open.

Dorney water leak or flooding

Dorney water problems might include anything from a leak, a burst water main, or flooding in your Dorney home. This means it's very important you know what to do and who to contact regarding a water emergency.

If you discover flooding or a water leak outside your Dorney property, you should try to do one of the following as long as it's safe to do so:

  1. Call Affinity Water, South East Water, or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you can access the internet from your location, go to the "report a leak" section of the Affinity Water, South East Water, or Thames Water website and complete the online form to report the issue.

Why does the water in Dorney taste strange?

If you notice a change in taste or smell with your Dorney water this may be due to one of the following reasons:

  1. Chlorination is a safe way to make sure the pipe network maintains high levels of hygiene throughout.
  2. Seasonal changes can affect it by infusing your Dorney water with a somewhat earthy aroma or taste.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Dorney water.

If you have questions about your water's taste, smell, or appearance, you can speak to Affinity Water, South East Water, or Thames Water on the contact details above.

Broadband in Dorney SL4

Dorneyinternet connected globe

The speed of your broadband connection at your Dorney home depends on several factors such as:

  • Availability of fibre
  • How far from the telephone exchange you are
  • Placement of your router
  • If you're using wi-fi or ethernet
  • Your internet service provider or ISP

Test your internet speed and see how it compares to the average broadband speed for Dorney with our fast and simple speed test.

Did you know that the average download speed in the UK is around 62.5Mbps?

Dorney Average Download Speed Dorney Average Upload Speed
79.32 Mbps 18.42 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Dorney. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of homes in the UK.

ADSL internet connections are the slowest, but for some customers in remote areas it's the only type of internet connection that's available.

What should you consider when picking a broadband provider in Dorney?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, let's take a look at the top four points to think about when picking a broadband provider in Dorney.

Availability

The first point to bear in mind before picking a broadband provider in Dorney is what's available. Most homes in Dorney should have access to fibre or 'superfast' broadband connections, customers who live in a rural location could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years should be able to enjoy access to the FTTH as developers often tend to install the latest networks when building new homes.

Type of connection

What kinds of internet connection are available in Dorney?

  • Fibre broadband
    • This is the fastest type of connection you can get in Dorney
    • Fibre broadband is split into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband means the download speed that's at least 24 Mbps.
    • A Full Fibre broadband internet connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is provided via your phone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of Dorney homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Restricted availability in some parts of Dorney.
  • 4G/5G, Mobile, and Satellite Broadband
    • Speed depends on strength of the mobile coverage in Dorney.
    • Could prove more expensive unless you have an unlimited data tariff.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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broadband connections options

Dorney broadband value for money

Dorney broadband bill

You also need to consider the monthly cost of broadband in Dorney. There are many providers offering a low priced offer especially for new customers, but the price can quickly increase. It's important to read the terms and conditions of the deal before you sign up to a internet connection in Dorney. Some providers will raise the price even whilst you're in contract. We reported recently on the BT price hike that has affected millions of customers.

Dorney Broadband Reliability

The reliability of the broadband connection is in Dorney must also be considered, with many people working from home on a part-time or full-time basis, knowing you have a reliable broadband connection to do your work is a priority.

Then in our freetime we're watching movies online or gaming online which without a reliable broadband connection at your Dorney home will be an important thing to consider.

Dorney broadband customer service

Lastly, the customer service of your Dorney broadband connection is extremely important. You might never need to get in touch with your internet service provider, but if you ever do need to speak to them a high level of customer support that deals with your query quickly and efficiently should be considered when selecting an internet provider in Dorney.

Broadband FAQ

Below we've answered some our the most common questions that customers in Dorney have about broadband internet.

Broadband Internet FAQs

What's the average broadband speed in Dorney?

The average speed of broadband in Dorney is:

Dorney Average Download Speed Dorney Average Upload Speed
79.32 Mbps 18.42 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

In simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - this type of connection has speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to a green box on your street in Dorney, from which it is connected to your property through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your Dorney home. That means it's the fastest and most reliable type of broadband fibre internet. At present, 31.83% of houses in the UK .

What speed internet is best for me?

That would depend on how you will use the internet. Have a look at the following table for a general idea which speed you should choose for a broadband service in Dorney.

Main internet uses Recommended Broadband Download Speed Maximum of 2 devices
Maximum of 2 devices Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
3-5 devices AAll the above, plus online gaming and 4K streaming 50-100 Mbps Broadband
More than 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to talk to your connected devices. 2.4Ghz WiFi signals travel further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

What's the telephone area code for Dorney

Corded telephone area code Dorney

The telephone area code, sometimes called the landline dialling code, for Dorney is 01806. If you call someone in Dorney, and you are not in the same area, you will need to add 01806 before the number you're trying to call.

How much does an 01806 Dorney call cost?

If you have a call plan with your landline or mobile, then the call cost is likely to be included as part of your tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you don't know whether you have inclusive calls, we recommend getting in touch with your provider before making the call to avoid additional charges on your next phone bill.

How many telephone area codes are there in the UK? Including Northern Ireland, The UK has 645 area codes. UK area codes can be three, four, or five digits long.

Electricity and Gas in Dorney

People living in Dorney are free to choose their gas and electricity supplier, but whichever supplier they are with, the electricity and gas will always be supplied and maintained by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that supplies your Dorney home to the gas and electricity networks.

More often than not you won't need to contact the Dorney distribution network operator, but if you do, you can quickly find out which DNO covers Dorney below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for Dorney

The electricity distribution network operator for Dorney is Scottish and Southern Electricity Networks - Central Southern England. You can find the Scottish and Southern Electricity Networks - Central Southern England contact details in the table below:

Scottish and Southern Electricity Networks - Central Southern England Contact Information
General Enquiries 0800 048 3516
Emergencies 0800 072 7282
Email GE@ssen.co.uk
Website https://www.ssen.co.uk/
Address Inveralmond House, 200 Dunkeld Road
Perth

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near Dorney

There are no power plants within a 10 mile radius of Dorney.

Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with fossil fuels from other sources (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, this is expected to reduce in the next few years as the UK’s nuclear power stations begin to close, only one will still be generating energy 2035. However, there are plans to build new nuclear reactors such as Hinkley Point C which is currently being built.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable sources can include wind, solar, hydro, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Dorney

Perhaps you're wondering which towns and cities are within reach of Dorney, in the below table you will find the closest five municipalities to Dorney.