Your Complete Guide to Utilities in Dursley

If you just moved and have some questions about Dursley? Our comprehensive utilities guide to Dursley is going to provide you with everything there is to know about broadband, area codes, power generation and energy distributors, and Dursley water and sewerage. Keep reading to learn everything about utilities in Dursley.

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About Dursley, Gloucestershire

Dursley GL11 has a population of 14,542 and is located in the county of Gloucestershire. Gloucestershire has a population of 633,558 people.

Who supplies my water in Dursley?

Dursley water services are provided by Severn Trent. Here are the main contact numbers for Severn Trent:

How to reach your water provider in Dursley

Ringing a contact number for Severn Trent is one of many options to talk about your Dursley water issues.

In the table below we have listed the main telephone numbers for Severn Trent general enquiries and emergencies.

Severn Trent contact number Severn Trent Emergency contact number
0345 750 0500 0800 783 4444
Mon-Fri 8am-8pm, Sat 9am-3pm, Bank Holidays 9am-5pm, Emergencies 24/7/365

Write to Severn Trent

You can also get in touch with Severn Trent, either by email or with a letter in the post. You can even send your message through the Severn Trent website.

If you prefer to write a letter to Severn Trent can do so by writing to the Severn Trent address below:

Severn Trent Address
PO Box 407
Darlington
DL1 9WD

If you would like to email Severn Trent, you must use the following email address:

Severn Trent Email Address
[email protected]
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Water rates in Dursley

Water bill in Dursley

Water rates in Dursley depend on whether your home has a water meter or not. It's easy to find out if your Dursley water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered Dursley water rates will have a meter number listed on their water bills.

Metered Customers in Dursley

Customers who have a water meter installed at their Dursley property will pay an annual charge that is fixed, plus an additional charge for each cubic meter (m3) that is consumed. The fixed charge is to cover the essential running costs of Severn Trent. Whilst the variable charges cover the consumption at your Dursley home.

Unmetered Customers in Dursley

Customers who don't have a meter at their Dursley home will pay an annual charge for their water consumption. This charge is fixed, meaning your water bill will stay the same no matter how much water you use at your Dursley home.

The rate unmetered customers pay for water in Dursley is based on the rateable value of your home. The rateable value calculation of your Dursley water rates would have been determined by the local council in the 90s and will probably not have changed since then.

Should I get a water meter installed? You need to consider how much water you consume per year. If you are single, or have a small family, getting a water meter for your Dursley may save you money.

Customers with big families are probably not going to save money by getting a water meter installed.

How much is the average water bill in Dursley?

The average water bill Dursley residents are charged is £16.58 per month, which is £199 a year.

How do I pay my Dursley water bill?

You will first need to register with Severn Trent. Once you've registered an account with Severn Trent, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

You may be able to choose how often you pay your Dursley bill. While some customers like an annual payment, other customers might like to set up quarterly, monthly, or even weekly payments instead. As soon as you've set up your Severn Trent account, you will be able to choose how often you recieve your water bill and how to pay for it.

Can I switch the water supplier in Dursley?

Unfortunately, your water supplier is fixed and depends on the catchment area based on your postcode. As a customer in Dursley GL11, your water supplier is Severn Trent.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

Dursley Water Frequently Asked Questions

Below we have answers to the most frequently asked questions that customers in Dursley have about their water supply.

Frequently Asked Questions About Water in Dursley

Is water from the tap in Dursley safe to drink?

Yes! The tap water is safe to drink in Dursley. You can rest assured that Dursley water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has given Dursley water quality 99.94% in overall mean zonal compliance, meaning that your water is safe to drink. It is not required to boil or filter Dursley water to make it drinkable.

Where does the water in Dursley come from?

There are three main sources of water that supply Dursley:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

Is the water hard in Dursley

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness in Dursley is less than 60ppm, this means the water in in Dursley is rated as soft water.

What does this mean?

The clean water supply to your home in Dursley contains just trace amounts of hard water minerals. soft water means your clothes should be softer after washing, and your appliances more efficient. You might also notice less limescale build-up in your appliances which extends their lifespan.

Selectra recommends

Water softener isn't needed at your home in Dursley.

Dursley No Water

If you have no water in your Dursley home, you will first need to find out whether the problem is with your home plumbing or if the problem is an outage affecting Dursley.

If there is no water at your Dursley home, is it only affecting cold water or hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting Dursley.

If your home has no cold water, not even a trickle, contact Severn Trent for help. If this is the case, you can try these tips:

  1. Check the "In Your Area" sections of the Severn Trent website for any information explaining the reason your home has no water.
  2. Have a look at the Twitter account for Severn Trent, they often post incident updates when there's a problem.
  3. Talk to your neighbours and see if they are having a problem with their water supply.
  4. Verify your stop tap and make sure it's open.

Dursley water leak or flooding

Dursley water problems might include anything from a burst water main or flooding, to a leak in your Dursley home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you find a water leak or flooding that's not inside your Dursley property, you should try to do one of the following as long as it's safe to do so:

  1. Contact Severn Trent regardless if the issue relates to drinking water or wastewater.
  2. If you can go on the internet at your current location, navigate to the "report a leak" area of the Severn Trent website and complete the online form to report the issue.

Why does the water in Dursley taste strange?

If you detect a difference in smell or taste of your Dursley water this could be because of one of the following reasons:

  1. Chlorination is a safe manner to ensure thorough hygiene in the pipe network.
  2. Seasonal changes can impermeate the Dursley water with an earthy taste or smell.
  3. Plumbing can be a contributing factor to the taste of your water, adding metallic, salty, or rubbery hints to Dursley water.

If you have questions about your water's taste, smell, or appearance, you can speak to Severn Trent using the contact information above.

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Broadband Speed in Dursley GL11

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The speed of your broadband connection at your Dursley home is dependant upon several factors such as:

  • Fibre availability
  • How far from the telephone exchange you are
  • Where you've placed your router
  • Using wi-fi or ethernet connection
  • Your internet service provider or ISP

Test your internet speed and find out how it compares to the average connection speed for Dursley with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

Dursley Average Download Speed Dursley Average Upload Speed
56.45 Mbps 24.30 Mbps
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The way you choose to connect to the internet can affect your download and upload speed in Dursley. An FTTP is the fastest internet connection available in the UK however, at the time of writing, this is only available to 31.83% of UK households.

ADSL is the slowest type of connection, in some remote parts of the UK it is the only means of connection currently available.

Things to consider when searching for a broadband provider in Dursley?

In 2022, the internet is about as important as any other utility, perhaps more important. That means choosing an internet service provider might seem daunting at first. To ease the pressure, we've covered four main points to think about when searching for a broadband provider in Dursley.

Availability

The first thing you need to think about when searching for a broadband provider in Dursley is the availability. The majority of homes in Dursley should be able to enjoy superfast' or fibre connections, those living in rural homes could face issues getting access to the fastest internet.

However, new builds and properties that have been constructed in the last few years will likely have be able to get ultrafast FTTH because property developers will often choose to install the latest networks when building new homes.

Type of connection

How can I connect to the internet in Dursley?

  • Fibre broadband
    • This is the fastest type of connection you can get in Dursley
    • Fibre broadband is split into two categories, they are called 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of more than 24 Mbps.
    • A Full Fibre broadband internet connection can currently reach speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through a standard telephone line.
    • Limited download speed of up to 24 Mbps.
    • Available to the majority of Dursley homes.
  • Cable
    • A similar or even faster download speed than fibre broadband.
    • Available only via Virgin Media.
    • Limited availability in some parts of Dursley.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in Dursley.
    • Can be more expensive for heavy users without unlimited data.
    • Can tether to your smartphone without special equipment, though some mobile networks do not allow tethering.
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Dursley broadband value for money

Dursley broadband bill

You also need to consider the price you pay for broadband in Dursley. It's easy to find a broadband provider that's offering a low priced offer especially for new customers, but the price is often for a limited period. It's important to read the fine print of the deal before you commit to a internet service in Dursley. Some providers may even increase the price whilst you're in contract. In the news recently, there was a BT price hike which will be felt by millions of BT customers.

Dursley Broadband Reliability

The reliability of the broadband connection is in Dursley must also be considered, with many people working from home either full-time or part-time, having a reliable internet connection to keep up to date with work your work can be extremely important.

When we're relaxing we're streaming movies or playing online games with friends that without a reliable internet connection for your Dursley home is going to be important.

Dursley broadband customer support

Our final tip, the technical support for your Dursley broadband connection is extremely important. You might never need to contact your broadband provider, but if you ever do need to speak to them a provider with excellent customer service that can deal with your problem in a fast and efficient manner is definitely something worth considering when making a decision for a broadband internet provider in Dursley.

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Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in Dursley have about their internet connection.

Broadband Internet FAQs

What's the average broadband speed in Dursley?

The average internet speed in Dursley is:

Dursley Average Download Speed Dursley Average Upload Speed
56.45 Mbps 24.30 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this means the kind of broadband internet connection.

  • ADSL: Asymmetric digital subscriber line - a broadband connection like this has a download speed of up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is a kind of fibre broadband connection with download speeds of at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - this is a fibre connection that is delivered to one of those green cabinets that you might have near your home in Dursley, it's then connected to your house through your existing telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - The connection is delivered using 100% fibre cables to your Dursley home. This means it's very fast and extremely reliable. At the time of writing, 31.83% of houses in the UK .

What broadband speed do I need?

It really does depend on what you will be using the internet for. Take a look at this table for a general idea which speed you should choose for a broadband service in Dursley.

Frequent internet uses Recommended Broadband Download Speed 2 devices or less
2 devices or less Web, email, working from home (WFH), light streaming, social media, etc 10-25 Mbps Broadband
Up to 5 devices AAll of the above, online gaming and 4K streaming 50-100 Mbps Broadband
Over 5 devices All of the above, streaming your own video content on the web or large file transfers 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are two types of radio frequencies an internet router uses to transmit data to connected devices. 2.4Ghz WiFi travels further, but has a slower speed. 5Ghz WiFi signals don't have as much range, but will transmit the data between devices at faster rates.

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What's the telephone dialling code of Dursley

Corded telephone area code Dursley

The landline area code, sometimes called the dialling code, for Dursley is 01453. If you're calling somebody in Dursley, and you are in a different area, you must add 01453 to the number you're calling.

How much does an 01453 Dursley call cost?

If calls are included with your mobile or landline tariff, the phone call should be included in that tariff. Without an inclusive calls plan, the cost of the call will be about 10p per minute, plus the call set-up charge.

If you are unsure whether you have inclusive calls, you should ask your provider before you make the call to avoid unexpected charges on your bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in Dursley

People living in Dursley are free to choose their own supplier for gas and electricity, but regardless of which supplier they choose, the electricity and gas will always be distributed and taken care of by the regional network operator.

These network operators are officially called Distribution Network operators (DNOs) and these are the companies that own, operates and maintains the infrastructure that connects your Dursley home to the electricity grid and gas networks.

More often than not you won't need to speak to the Dursley distribution network operator, but if you do, you can easily find out which DNO is responsible for Dursley right here.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator in Dursley

The electricity distribution network operator for Dursley is Western Power Distribution - Midlands. You can find the Western Power Distribution - Midlands contact details in the table below:

Western Power Distribution - Midlands Contact Information
General Enquiries 0800 096 3080
Emergencies 0800 6783 105
Email [email protected]
Website https://www.westernpower.co.uk/
Address Toll End Road
Tipton
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The UK has six electricity distribution network operators:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution

Power Generation near Dursley

There are no power plants within a 10 mile radius of Dursley.

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Fossil Fuels

In 2021, 47.4% of the UK’s total electricity production was by burning fossil fuels. This came mostly from natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The amount of electricity produced from fossil fuels changes each year.

Nuclear Power

16.1% of the UK's electricity came from nuclear reactors in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations begin to close, all but one is expected to stop producing energy by 2035. However, we can expect new nuclear reactors to be built such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy generated 40.3% of electricity in 2021, which is up from 29% in 2018. Renewable fuel sources include hydro, solar, wind, and biomass. This will conmtinue to rise as the UK is focussed on meeting its net-zero targets.

Towns and Cities Near Dursley

Perhaps you're wondering which towns and cities are within reach of Dursley, in the table below you can see the closest five municipalities to Dursley.

Closest five municipalities to Dursley
Municipality Distance from Dursley
Berkeley 5.19 miles
Stonehouse 5.39 miles
Tetbury 6.38 miles
Stroud 7.25 miles
Lydney 7.38 miles