Utilities in <u>East Horndon

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A Complete Guide to Utilities in East Horndon

Are you moving and want to know more about East Horndon? Our comprehensive utilities guide to East Horndon will explain in detail everything you need to know about broadband, area codes, power generation and energy distributors, and East Horndon water and sewerage. Keep reading to learn everything about utilities in East Horndon.

About East Horndon, Essex

East Horndon CM13 has a population of 766 and is located in the county of Essex. Essex has a population of 1,832,752 people.

Who supplies my water in East Horndon?

East Horndon water services are supplied by Affinity Water. Below are the main phone numbers for Affinity Water, Anglian Water, Essex & Suffolk Water, and Thames Water:

How to get in touch with the water suppliers in East Horndon

Calling a phone number for Affinity Water, Anglian Water or Essex & Suffolk Water is one of many contact methods to talk about your East Horndon water problems.

Affinity Water contact numbers

In the table below you will find the contact numbers for Affinity Water general enquiries and emergencies.

Affinity Water phone number Affinity Water Emergency phone number
0345 357 2401 0345 357 2407
Mon-Fri 8am-6pm, Sat 8am-2pm, Emergencies 24/7/365

Anglian Water contact numbers

In the table below you will find the contact numbers for Anglian Water general enquiries and emergencies.

Anglian Water phone number Anglian Water Emergency phone number
0345 791 9155 0345 714 5145
Mon to Fri 8am-8pm,Sat 8am-4pm, Sun 10am-4pm,Bank holidays 10am-4pm, Emergencies 24/7/365
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Essex & Suffolk Water contact numbers

In the table below you will find the contact numbers for Essex & Suffolk Water general enquiries and emergencies.

Essex & Suffolk Water phone number Essex & Suffolk Water Emergency phone number
0345 782 0111 0800 526 337
Mon-Fri 8am-7pm, Sat 8am to 1pm, Emergencies 24/7/365

Thames Water contact numbers

In the table below you will find the contact numbers for Thames Water general enquiries and emergencies.

Thames Water phone number Thames Water Emergency phone number
0800 980 8800 0800 714 614
Mon-Fri 8am-8pm, Sat 8am-6pm, Emergencies 24/7/365

Calling a phone number for Affinity Water is one of many contact methods to talk about your East Horndon water problems.

Write to Affinity Water, Anglian Water, Essex & Suffolk Water or Thames Water

You can also get in touch with Affinity Water, Anglian Water, Essex & Suffolk Water or Thames Water, by composing a letter or sending an email. You can even send your message through the Affinity Water, Anglian Water, Essex & Suffolk Water or Thames Water website.

Affinity Water

If you prefer to send a letter to Affinity Water can do so by writing to the Affinity Water address below:

Affinity Water Address
Tamblin Way
Hatfield, Hertfordshire
AL10 9EZ

Anglian Water

If you prefer to send a letter to Anglian Water can do so by writing to the Anglian Water address below:

Anglian Water Address
PO Box 4994
Lancing
BN11 9AL

If you would like to email Anglian Water, you should use the following email address:

Anglian Water Email Address
anglianwatercustomerservices@anglianwater.co.uk

Essex & Suffolk Water

If you prefer to send a letter to Essex & Suffolk Water can do so by writing to the Essex & Suffolk Water address below:

Essex & Suffolk Water Address
Northumbrian Water Ltd, Northumbria House, Abbey Road
DH1 5FJ
Durham

If you would like to email Essex & Suffolk Water, you should use the following email address:

Essex & Suffolk Water Email Address
webcustaccs@eswater.co.uk

Thames Water

If you prefer to send a letter to Thames Water can do so by writing to the Thames Water address below:

Thames Water Address
Thames Water Customer Services, PO Box 234
Swindon
SN38 3TW

If you would like to email Thames Water, you should use the following email address:

Thames Water Email Address
customer.feedback@thameswater.co.uk

Water rates in East Horndon

Water bill in East Horndon

Water rates in East Horndon are based on if your home has a water meter or not. It's easy to find out if your East Horndon water rates are metered or not by checking your water bill or by getting in touch with the supplier. Homes with metered East Horndon water rates will have a meter number listed on their water bills.

Metered Customers in East Horndon

Customers who have a water meter installed at their East Horndon home will pay a fixed annual charge, plus a charge for each cubic meter (m3) that's used. The fixed charge is to cover the essential running costs of Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water. While the variable charges cover the usage at your East Horndon home.

Unmetered Customers in East Horndon

Customers who don't have a meter at their East Horndon home have an annual charge for their water consumption. This charge is fixed, this means you will pay the same amount no matter how much water you use at your East Horndon home.

As an unmetered customer, the rate you pay for water in East Horndon is going to be based on the rateable value of your home. The rateable value calculation of your East Horndon water rates will have been determined by the local council in the 90s and are unlikey to have changed since then.

Should I get a water meter installed? That depends on how much water you consume. If you are single, or have a small family, installing a water meter at your East Horndon could be cheaper.

Customers with big families are probably not going to save money by having a meter installed.

How much is the average water bill in East Horndon?

The average water bill East Horndon residents are billed can differ between suppliers in your area. You can see in the table below the average water bill by supplier:

Supplier Average Water Bill Per Month Average Annual Water Bill
Affinity Water £16.67 £200
Anglian Water £16.83 £202
Essex & Suffolk Water £20.50 £246
Thames Water £19.33 £232
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How do I pay my East Horndon water bill?

First, you must sign up and register with Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water. After you register your details with Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water, you can decide how you would like to pay your bill, such as:

  • Direct Debit
  • Online payments
  • Pay over the phone
  • Bank transfer
  • Payment by cheque
  • Payment card

It's also possible to choose the frequency of your East Horndon bill. Whilst some customers prefer to make a single annual payment, other customers might want to settle for quarterly, monthly, or even weekly payments instead. As soon as you've set up your Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water account, you will be able to choose your preferred payment method and frequency.

Can I switch the water supplier in East Horndon?

Unfortunately, your water suppliers are fixed and depend on the catchment area based on your postcode. As a customer in East Horndon CM13, your water suppliers are Affinity Water, Anglian Water, Essex & Suffolk Water and Thames Water.

Since April 2017, business water customers have been able to switch water suppliers. You can find out if your business is eligible in our guide to switching water suppliers.

East Horndon Water Frequently Asked Questions

Below we have answered some common questions that customers in East Horndon have about their water supply.

Frequently Asked Questions About Water in East Horndon

Is water from the tap in East Horndon safe to drink?

Yes! You can drink the tap water in East Horndon. You can rest assured that East Horndon water meets high standards making it safe to drink. The UK Drinking Water Inspectorate has rated East Horndon water quality 99.94% in overall mean zonal compliance, that means your tap water is safe to drink. It is not required to boil or filter East Horndon water to make it drinkable.

Where does the water in East Horndon come from?

There are three main sources of water that supply East Horndon:

  • Surface sources - 93%
  • Groundwater sources - 6%
  • Mixed sources - 1%

How hard is the water in East Horndon

While rainwater itself is relatively soft, water hardness can change through the water cycle. As rainwater filters through rocks, it picks up minerals, such as magnesium and calcium. The more minerals the water picks up, the harder is your water considered.

The water hardness rating in East Horndon is more than 201ppm, that means the water hardness in East Horndon is rated as hard water.

What does this mean?

The clean water supply to your home in East Horndon contains a higher amount of hard water minerals. hard water means your water is not as effective at cleaning dishes, glassware, clothes, or even your body. It also means an increased limescale build-up in your home appliances and the taste of your tap water may be affected.

Selectra recommends

Adding a softener to the water is recommended in East Horndon.

  1. Baths, sinks, and toilets - Use an acidic sanitiser regularly (available in local shops) to clean susceptible surfaces in order to clear limescale deposits.
  2. Kettles - Don't completely fill your kettle with water. You can clean your kettle by half-filling and diluting two tablespoons of white vinegar, leaving it for four hours in order to loosen scale build-up. Rinse and repeat to remove scale.
  3. Dishwashers - Use the built-in water softener. Make sure you occasionally top it off with dishwasher salt in the right compartment.

East Horndon No Water

If you have no water in your East Horndon home, you need to find out if the issue is to do with your home plumbing or if the problem is an outage affecting East Horndon.

If there is no water at your East Horndon home, is the problem no cold water or no hot water? If you don't have hot water but have cold water, the issue is probably going to be with your home plumbing and not a problem affecting East Horndon.

If your home has no cold water, not even a trickle, contact Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water for help. You can also try the following:

  1. Look at the "In Your Area" sections on the Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water website for any explanations as to why you have no water.
  2. Have a look at the Twitter account for Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water, they will often tweet updates when there's a problem.
  3. Check with your neighbours to find out if they also have no water.
  4. Verify your stop tap and make sure it's open.

East Horndon water leak or flooding

East Horndon water problems can include anything from a leak, a burst water main, or flooding in your East Horndon home. So you must make sure you know who to contact and what to do and if you have a water emergency.

If you notice a water leak or flooding outside your East Horndon property, you must do one of the following as soon as possible:

  1. Call Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water regardless if the issue relates to drinking water or wastewater.
  2. If you have access to the internet, go to the "report a leak" section of the Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water website and complete the online form to report the issue.

Why does the water in East Horndon taste strange?

If you notice a change in taste or smell with your East Horndon water this may be due to one of the following reasons:

  1. Chlorination is a safe way to ensure hygiene throughout the pipe network.
  2. Seasonal changes can impermeate the East Horndon water with an earthy taste or smell.
  3. Plumbing can cause the taste of your water to change, adding rubbery, salty, or metallic hints to East Horndon water.

If you have questions about your water's taste, smell, or appearance, you can speak to Affinity Water, Anglian Water, Essex & Suffolk Water, or Thames Water using the contact information above.

Broadband in East Horndon CM13

East Horndoninternet connected globe

The speed of your internet connection at your East Horndon home is dependant upon several factors such as:

  • Availability of fibre
  • Distance from the telephone exchange
  • Where you've placed your router
  • If you're using wi-fi or ethernet
  • Your broadband provider

Test the speed of your connection and see if it matches the average internet speed in East Horndon with our quick and easy to use internet speed test tool.

Did you know that the average download speed in the UK is around 62.5Mbps?

East Horndon Average Download Speed East Horndon Average Upload Speed
70.98 Mbps 15.10 Mbps
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The type of internet connection you have can affect the speed you get at your home in East Horndon. An FTTP is currently the fastest broadband connection you can get in the UK and is available to 31.83% of households in the UK.

ADSL is the slowest type of connection, but for some customers in remote areas it's the only type of internet connection currently available.

What should you consider when choosing an internet provider in East Horndon?

These days, the internet is as important as other essential utilities, maybe even more important. That means choosing an internet service provider can be unnerving. To ease the pressure, let's take a look at the top four points to think about when choosing an internet provider in East Horndon.

Availability

The first thing to consider when choosing an internet provider in East Horndon is the issue of availability. The majority of homes in East Horndon should be able to enjoy superfast' or fibre connections, those living in rural homes may have limited access to the type of connection.

That being said, homes that have been built recently should be able to enjoy access to the FTTH because property developers will often choose to install the latest infrastructure when constructing new homes.

Type of connection

What are the different types of connection in East Horndon?

  • Fibre broadband
    • This is the fastest type of connection you can get in East Horndon
    • We can split fibre connections into two categories, we call them 'Superfast' and 'Full Fibre'
    • Superfast broadband gives you a minimum download speed of at least 24 Mbps.
    • A Full Fibre connection comes with downloads speeds from 300 Mbps up to 1 Gbps.
  • ADSL or ADSL2
    • An older type of internet connection that is delivered through your traditional telephone line.
    • Slower speeds up to 24 Mbps.
    • Available to the majority of East Horndon homes.
  • Cable
    • Speeds similar to, or faster than, fibre broadband.
    • Only available with Virgin Media.
    • Availability can be limited in some parts of East Horndon.
  • 4G/5G, Mobile, and Satellite Broadband
    • The speed will depend on strength of the mobile signal in East Horndon.
    • Can be more expensive for heavy users without unlimited data.
    • You don't need a router if you tether the connection to your smartphone, although some of the mobile networks in the UK will not allow tethering.
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East Horndon broadband value for money

East Horndon broadband bill

You also need to consider the price you pay for broadband in East Horndon. There are many providers offering a cheap introductory offer for new customers, but the price is often for a limited period. You should always look in the small print of the offer when you sign up for a internet service in East Horndon. Some providers will raise the price even during the initial contract period. In the news recently, there was a BT price hike that has affected millions of customers.

East Horndon Broadband Reliability

How reliable the broadband is in East Horndon should also be considered, with so many people that work from home on a part-time or full-time basis, knowing you have a reliable broadband connection to stay in touch with work can be extremely important.

Then in our freetime we're watching movies online or gaming online that without a reliable internet connection for your East Horndon home will be an important thing to consider.

East Horndon broadband technical support

Lastly, the customer service of your East Horndon broadband connection is of utmost importance. You might never need to get in touch with your internet service provider, but if you ever do need to speak to them then having solid customer service that can deal with your problem efficiently and quickly is definitely something worth considering when making a decision for a broadband internet provider in East Horndon.

Broadband FAQ

In the FAQ below, we've answered the frequently asked questions that customers in East Horndon have about their internet connection.

Broadband Frequently Asked Questions

How fast is the broadband in East Horndon?

The average speed of broadband in East Horndon is:

East Horndon Average Download Speed East Horndon Average Upload Speed
70.98 Mbps 15.10 Mbps

What do ADSL, Superfast, FTTC, FTTH, and FTTP actually mean?

To put it in simple terms, this is the way of connecting to the internet.

  • ADSL: Asymmetric digital subscriber line - with this kind of broadband you can get speeds up to 24 Mbps. However, the further you are from the telephone exchange, the slower your connection will be.
  • Superfast: This is fibre broadband that is at least 30 Mbps.
  • FTTC: Fibre To The Cabinet - is fibre broadband that's connected to one of those green cabinets that you might have near your home in East Horndon, from there it's connected to your home through your traditional copper wire telephone line.
  • FTTP/FTTH: Fibre To The Premises/Home - This is a fibre broadband connection is connected with 100% fibre cables to your East Horndon home. That makes it the most reliable and fastest fibre broadband. At present, 31.83% of houses in the UK .

What speed internet is best for me?

That will be dependant on what you will be using the internet for. Take a look at this table for a rough guide to the kind of broadband speed you should choose for a broadband service in East Horndon.

Main internet uses Recommended Broadband Speed 2 devices or less
2 devices or less Social media, light streaming, email, working from home (WFH), etc 10-25 Mbps Broadband
Maximum of 5 devices AAll the above and 4K streaming or online gaming 50-100 Mbps Broadband
Over 5 devices All the above plus large file transfers or streaming your own video content on the web 100+ Mbps Broadband

What's the difference between 2.4Ghz and 5Ghz WiFi?

2.4ghz and 5ghz are the kinds of radio frequencies that internet routers use to transmit data to connected devices. 2.4Ghz WiFi signals travel further, but does so at slower speeds. 5Ghz WiFi signals have less range, but your data will be transmitted faster.

What's the telephone area code for East Horndon

Corded telephone area code East Horndon

The telephone area code, sometimes called the landline dialling code, for East Horndon is 01277. When making a call to someone in East Horndon, and you are in a different area, you will need to add 01277 before the number you're trying to call.

How much does an 01277 East Horndon call cost?

If calls are included with your landline or mobile, the cost of the call is likely to be included as part of your tariff. Without an inclusive calls plan, it should cost in the region of 10p per minute, plus the call set-up charge.

If you don't know whether you have inclusive calls, please check with your provider before you make the call so you don't find unexpected charges on your telephone bill.

How many dialling codes does the UK have? There's a total of 645 telephone area codes in the UK. They are a mix of three, four, or five digits long.

Gas and Electricity Supply in East Horndon

Residents of East Horndon can choose their gas and electricity supplier, but regardless of which supplier they choose, the gas and electricity is going to be maintained and supplied by the regional network operator.

These network operators are known as Distribution Network operators (DNOs) and it is these companies that own, operates and maintains the infrastructure that connects your East Horndon home to the gas network and electricity grid.

In many cases you won't need to contact the East Horndon distribution network operator, but if you do, you can find the distribution network operator for East Horndon below.

You can also read more about what a Distribution Network Operator (DNO) does in our Distribution Network Operator guide

Electricity Distribution Network Operator for East Horndon

The electricity distribution network operator for East Horndon is UK Power Networks - Eastern England. You can find the UK Power Networks - Eastern England contact details in the table below:

UK Power Networks - Eastern England Contact Information
General Enquiries 0800 028 4587
Emergencies 0800 316 3105
Email care@ukpowernetworks.co.uk
Website https://www.ukpowernetworks.co.uk/
Address 237 Southwark Bridge Road
London

There are six electricity distribution network operators in the UK:

  1. Electricity North West
  2. Northern Powergrid
  3. SSE Networks
  4. SP Energy Networks
  5. UK Power Networks
  6. Western Power Distribution
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Power Generation near East Horndon

There are no power plants within a 10 mile radius of East Horndon.

Fossil Fuels

In 2021, fossil fuels accounted for 47.4% of the UK’s electricity generation. The majority of which was natural gas (42%) and coal (2.7%). In addition, a tiny amount was generated with other kinds of fossil fuels (2.7%). The electricity produced from fossil fuels does change each year.

Nuclear Power

Nuclear power accounted for 16.1% of electricity generation in 2021, in the next few years we can expect this to reduce as the UK’s nuclear power stations are scheduled for closure, by 2035 there will only one nuclear power plant still producing energy. However, new nuclear reactors are being planned such as Hinkley Point C which is under construction.

Renewable Energy

Renewable energy produced 40.3% of electricity in 2021, that's up from 29% in 2018. Renewable fuel sources include wind, solar, hydro, and biomass. We can expect to see this continue increasing as the UK strives to hit its net-zero targets.

Towns and Cities Near East Horndon

You might be wondering which municipalities are within reach of East Horndon, in the below table you will find the closest five municipalities to East Horndon.